Grin_6

Q: Numbers files disappeared

All of my numbers spreadsheets have disappeared on my ipad, iphone and iCloud. I have many very important documents and they are all gone. 

 

I tried all of the steps listed in troubleshooting guide and they did not help.  There was no selection available in settings to turn on iCloud (instructions said to Tap Settings, then Numbers, then turn on iCloud).  All I see is a blank screen after I select Settings, Numbers.  I tried deleting and reinstalling Numbers but still no files can be found.

 

When I select settings, iCloud I see there are 26.3 gb of storage available.  When I select settings, iCloud, iCloud Drive (on), I see that iCloud Drive is on and so is Numbers.

 

PLEASE HELP--I must find my missing spreadsheets.

iPhone 6, iOS 9.3.1, ALSO iPad (4th gen) ios 9.3.1

Posted on May 6, 2016 2:53 PM

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Q: Numbers files disappeared

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  • by VikingOSX,

    VikingOSX VikingOSX May 7, 2016 8:32 AM in response to Grin_6
    Level 7 (20,591 points)
    Mac OS X
    May 7, 2016 8:32 AM in response to Grin_6

    Everything iOS is at 9.3.1, correct?

     

    iOS

    1. Settings : iCloud Drive
      1. Signed in with the same Apple ID/Password
      2. Switched On √
      3. Numbers √
        1. iCloud √

     

    OS X:

    1. System Preferences : iCloud panel
      1. Signed in with same Apple ID/Password as on iOS
      2. √ iCloud Drive
        1. Options
          1. √ Numbers

     

    When you first sign into iCloud.com, underneath your screen name in the upper-right is iCloud Settings. In the lower-left corner of the iCloud Settings screen, is the Advanced category. Click on Restore Files. Apple maintains a 30-day sliding window that allows you to undelete files. See if  your missing Numbers documents are in there.