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Safari randomly opening new windows

Greetings,

I have searched the forum on similar topics, and have tried all the advice I found. However, I have still not solved my problem. I have a MacBook Pro from 2012.

My web browser, Safari, keeps opening new browser windows randomly. These include "scam" webpages for MacKeeper, Media Downloader, Car Insurance, Flash Player and various "warnings" about virus infections. The windows pop up frequently and without warning, even when I am doing something as simple as reading a news website or searching Google. (They are not pop ups that are tied to a specific website.)

I couldn't find anything in the Extensions tab in Safari Preferences. I removed various folders from my Library, as directed by other articles, and ran a scan of my laptop using Malwarebytes. (Nothing found.) I ran a scan with Etre Check but it did not reveal any relevant information. The problem still persists.

Any thoughts or suggestions would be most welcome. Most of the articles I read on this issues were from 2013 and 2014.

MacBook Pro, OS X Mavericks (10.9.5)

Posted on May 13, 2016 10:29 AM

Best reply

dominic23

Level 10

83,916 points

Posted on May 13, 2016 10:56 AM

1. Click  in the menu bar and choose “Force Quit”.

In the window that opens up, select “Safari” and click “Force Quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

Additional steps to take:

https://support.malwarebytes.org/customer/portal/articles/2045704-what-should-i- do-if-malwarebytes-anti-malware-for-mac-didn-t-solve-my-problem-?b_id=9511

https://support.malwarebytes.org/customer/portal/articles/2049286-?b_id=9511

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18 replies

May 29, 2016 9:38 AM in response to thomas_r.

I haven't had Internet access for several days, hence the late reply. Thomas R., you mentioned about emailing Malwarebytes support with information about my system. I found the email link on the website; but what information specifically does the support team need to determine what's going on? Thanks.

thomas_r.

Level 7

31,989 points

May 29, 2016 1:19 PM in response to Mystified_User

If you choose Contact Support from the Help menu within the Malwarebytes Anti-Malware app, rather than going to the Malwarebytes website, that will take care of composing a message in Mail with the needed information, which you can review and send.

May 31, 2016 7:04 AM in response to thomas_r.

Okay, thanks.

Safari randomly opening new windows