iPhone 5c connect to wifi but does not work

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Level 1

8 points

iPhone 5c connect to wifi but does not work

I am in China and since I arrived my iPhone 5c has been able to connect to wifi but it does not work. I get a tick next to the wifi network and the wifi icon appears at the top of my screen but nothing will load. I have tried various different wifi networks and have had the same issue with all of them. I have tried resetting my network settings as well as changing the IP but to no avail. Has anyone had a similar problem or knows how to resolve this issue?

I am unsure if the issue is due to being in China or if that is simply a coincidence. Is is not due to certain websites being blocked in China as my iPad works fine connected to the same wifi networks. The version of ios I am using is 9.3.1

iPhone 5c, iOS 9.3.1

Posted on May 16, 2016 6:38 AM

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Answer 1

Top-ranking reply

Grambo11 Author

Level 1

8 points

May 16, 2016 8:16 AM in response to elcpu

I have managed to fix the problem. The problem was caused by having two VPN apps on my iPhone, one from last year and a different one I had installed before travelling to China. These two apps must have been conflicting as, when I deleted both of them and restarted my phone, I was able to connect to the wifi and it worked straight away.

Just thought I would mention the solution in case anyone with a similar problem is looking in.

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Answer 2

elcpu

Level 7

31,586 points

May 16, 2016 6:53 AM in response to Grambo11

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

User Tip: https://discussions.apple.com/docs/DOC-9892

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