SOME FONTS ARE SUDDENLY MISSING IN MS WORD

Question

SOME FONTS ARE SUDDENLY MISSING IN MS WORD

Hello everybody,

Few days ago, something very strange has happened to me.

Since many years, I work on MacBookPro, running OS 10.6.8.

I do my job mostly with Microsoft Office X (version SR1). I also have inmy computer MS Office 2011.

My favorite font is EUROSTILE (normal), included with MS Office.

I never had any problem through all these years.

I'm the administrator (and only user) of this laptop.

I want to keep this OS because it runs many softwares for my job (softwares that I loose if I upgrade this machine).

Few days ago, I opened a Word document. And I discovered that the font was not the same anymore.

It ssems that I have lost many fonts in my Office network system.

So, I have done many classical operations :

- Verify and repair permissions (with Disk Utilities and also with Onyx) -> no result

- Do a safe reboot, with a normal reboot just after ->no result

- Open the Font book, verif the fonts, activated all the fonts, deal with the double fonts, ... ->no result

Let me share here 2 very strange observations :

- When I open my MS Word Document with TextEDIT, my favorite font is in there. With TextEdit, when I open the Fonts window, alle the fonts appeared.

- I created a new user account, a guest account in fact. When I use this other account (with nothing in, because I'm always working with my administrator account), and when I launch MS Word X (or also MS Word from Office 2011), the famous font Eurostile works perfectly.

So strange.

It seems that I've got a problem of access to certain fonts under only one account, my administrator account.

It doesn't look like a problem with fonts.

I need to be honnest. I'm quite desesperate. I spent hours and hours visiting forums, webpages, and so to find any solutions.

I read many times the famous article of Kurt Lang (fantastic job, thanks sincerly) describing the font managment....

Has anyone any idea of what has happened on my system ?

It would be fantastic if anyone could share any experience like this one.

I'm not a specilist at all.

Let me give you another information.

The font I'm talking about (EUROSTILE) is a font without any extension in its name.

When I look at the information about the file, it says : “Type : Font Suitecase“. Provider Microsoft. File True type Open Type.

It seems that I suddenly lost somethng in my administrator session that used to permit me to read and use this sort of Font (with no extension).

I just checked in another laptop (MacBok Air with the last OS, running also MS Office 2011). This font is inside, located in a “microsoft“ file holder,

located in the Font holder. It's exactly the same font file (no extension, same version 1.51, ....). And it works fine in this computer.

So, I'm lost alone in the middle of the night here in Paris.

I would really appreciated any help in advance (also sorry for my english).

Sincerly.

Philippe.

MacBook Pro, Mac OS X (10.6.8)

Posted on May 17, 2016 8:31 AM

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Answer 1

Klaus1

Level 9

52,879 points

May 17, 2016 9:00 AM in response to LOOKDIFFERENT

Might be an idea to ask here:

Microsoft Office for Mac forum:

http://www.msofficeforums.com/office/

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Answer 2

Courcoul

Level 6

18,684 points

May 17, 2016 9:30 AM in response to LOOKDIFFERENT

It's been a LONG while since I used the last of the 32-bit OS X, so I'm working sort of from memory. First off, this is what I can ascertain about Eurostile, as installed by Office:Mac 2011 and reported by FontBook on my MBP running ElCap:

I would suggest running the said FontBook, checking what fonts appear in the All Fonts selector. If some are missing, make sure you have signed in the Mac with the correct user account: fonts could have been installed just for a specific user (meaning they would be in their account's ~/Library/Fonts) instead of for all users in the main /Library/Fonts repository. Once all fonts are found, you can also select them and do a Validate Font to ensure there is no corruption or errors.

Damaged/corrupt fonts have long been the bane and bugaboo of OS X since the earliest days. Unending source of all sorts of mysterious crashes and glitches.

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Answer 3

May 17, 2016 9:48 AM in response to Klaus1

Many thanks Klaus for this new way to explore. I'll give you a feedback as soon as I find something good here.

Philippe

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Answer 4

May 17, 2016 9:56 AM in response to Courcoul

Thanks a lot Courcoul.

Happy to see this beautiful font here.

As I'm the only one to use this computer, the folder with this font is in the right position : HD/Library/Fonts.

Once again, when I logg on the main account (administrator), I can use the font with TextEdit. So, that should confirm that it is ok for access in this session.

Tha good news in this story is that it seems there's no corruption in the fonts.

I definitly think that something has gone away in may computer, a sort of plugg-In to read fonts without any extension in name, in Office programs (Exel, Word, ...). These fonts are the only ones with troubles.

I kkep diiging the web.

Thanks again for your message.

philippe.

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Answer 5

Courcoul

Level 6

18,684 points

May 17, 2016 11:19 AM in response to LOOKDIFFERENT

I am thinking that maybe the font caches maintained by the Office components got corrupted somehow, so let's try a different tack. Download OnyX (from your compatriot), choose the appropriate version for your OS. Start it up, let it verify the disk structure, then go to Cleaning, select the Fonts tab and delete the fonts caches. You might have to restart afterwards (don't remember for that OS version).

See if that clears up the problem.

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Answer 6

May 18, 2016 8:23 AM in response to LOOKDIFFERENT

Let me give some news about my font problem.

I went this morning to the Apple Store Paris. I sat at the Genius BAr.

Spent 1 hour talking with technicians.

And........no solution. (instead of doing a new install of OS10.6 and so ....).

When back in my office, i tried different things.

And now, I get back all my fonts.

I discovered that ma FontBook app was doing special whan starting my computer. The app makes unable different fonts,

including my favorite EUROSTILE.

So, let me share all the operations that I've done. Maybe it could help some of you (today or later).

Definitly for me, I had the feeling that something went wrong when starting my computer.

What I do :

1- erase all the application that coulb be launch when the computer starts. Go to Pref System panel, user account (here my admin account). Go to App and delete all the applications in the list.

2- With the disk utility in the system, verify and repair the permissions.

3- Go to users/library/Prefs and delete fontbookplist, officeX.plist, microsoftword.plist, com.apple.Ats

4- Go to user/library/Fontcollections and delete all the non-nativ collection (recent, prefered, widows compatible collections in there).

5- do a safe reboot (start with shift key)

6- do immediatly a normal reboot.

7- If you have, delete other font manager. I put in trash Suitecase Fusion 6 and all its preferences (files .plist and .db in users/library/prefs).

8- restart in normal.

And now, it seems that I get all my fonts back.

I just tell once again that I put all my fonts in one file, located in HD/Library/fonts. I put in trash all the other fonts folder (located in users/library and HD/App/microsoft/office.

I don"t know yet if this homemade solutions will work many years (even many days or hours).

But, for now, it's ok.

I hope sincerly that this personal experience could help.

Many thanks to all.

I keep this discussion opened if anyone wants to share its experience here.

Philippe

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