Iphone mail uses smtp server that doesn't exist

Question

Level 1

8 points

Iphone mail uses smtp server that doesn't exist

My iphone SE mail persistently uses an smtp server that isn't listed anywhere, but was used 2 iphones ago.

I've deleted the account and smtp servers multiple times.

There's just one main smtp server....no extras

everytime i try to send an email i get: username and password for smtp:mail06xxxxxxxx@authsmtp.Vodafone.nl is incorrect.

and vodafone isn't my provider anymore nor do i use vodafone's smtp server.

Anyone have any idea on how to tackle this ??

iPhone SE, iOS 9.3.1, null

Posted on May 18, 2016 5:22 AM

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Answer 1

Doctor9fan

Level 4

1,429 points

May 18, 2016 5:30 AM in response to Aepherion

Have you tried manually creating the email account using the 'other' selection?

What your current email account provider?

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Answer 2

Aepherion Author

Level 1

8 points

May 18, 2016 5:33 AM in response to Doctor9fan

Yep,

tried that multiple times.

current email provider is ziggo.nl.

Iv'e tried the online manual for installing specific iphone mail account multiple times.

The error keeps returning.

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Answer 3

Doctor9fan

Level 4

1,429 points

May 18, 2016 5:41 AM in response to Aepherion

Try manual/other again & this time make a mistake in the password, this will allow you to manually enter the new server details, make sure you remember to correct the mistake before finalising the setup.

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Answer 4

Aepherion Author

Level 1

8 points

May 18, 2016 5:56 AM in response to Doctor9fan

tried it....

didn't work....even with main smtp and extra smtp server both switched off...it gives the specific error

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Answer 5

Doctor9fan

Level 4

1,429 points

May 18, 2016 6:02 AM in response to Aepherion

So even after choosing other, making a mistake in the password, choosing next it doesn't give you the option to manually enter the server details but still gives you the pre-entered old details?

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Answer 6

Aepherion Author

Level 1

8 points

May 18, 2016 6:30 AM in response to Doctor9fan

So updated to 9.3.2

Deleted mail account....rebooted

opened mail....choose other....filled in account details....with wrong password.. it accepts the settings.

When opening mail is says username en password for receiving mail incorrect.....when corrected i receive mail.

When sending...it doesn't send....when looking at smtp settings it says no server...then i find 2 ! switched off ziggo servers

I am able to turn the main smtp server on and off.....the other smtp i can switch on....but not off....and then the error appears again...

I'm tossing the iphone out of the window......

Ow ...i didn't get an option to manually enter the correct password anywhere....it just said username / password incorrect...and with the servers switched off it didn't say anything at all...it just didn't send

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Answer 7

Doctor9fan

Level 4

1,429 points

May 18, 2016 6:52 AM in response to Aepherion

This is what you should see:

You should enter the server details manually before correcting the password & choosing next.

You can change/correct the password also, don't turn off the servers otherwise it'll default to the one you don't want.

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Answer 8

Aepherion Author

Level 1

8 points

May 18, 2016 6:52 AM in response to Doctor9fan

Got it !!!!

It worked by not filling out the username and password settings for the outgoing mail server.

after creating the account it just said the server didn't accept the emailadres

I was then able to change the smtp settings !

So problem solved !!!

thanks for the help !!!

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Answer 9

Doctor9fan

Level 4

1,429 points

May 18, 2016 7:04 AM in response to Aepherion

Glad it's sorted, any further problems just post again.
Mare sure it keeps the settings after shutting down the iPhone; it should do but wise to check.

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