Removing MDM profile from an iPad that I have legally purchased

The question isn't whether you legally own the ipad or not. The question is did the seller follow apple's procedure for turning over the ipad to you. With an mdm, there may not be a way of removing control from an mdm. I do not know.

You should talk to the seller and ask them to remove their control over the device.

If you can do what you want, I wouldn't worry too much. You ipad may eventually brick. Might need to connect to the server to update software or to recover from serious software problem.

What to do before selling or giving away your iPhone, iPad, or iPod touch

http://support.apple.com/kb/ht5661

https://support.apple.com/en-us/HT201351

Verify that your ios device is free of the activation lock.

How to check if the activation lock is active on a device

https://www.icloud.com/activationlock/

In what situation would this be the case? MDM Supervision has to either come from DEP pointing to an MDM server, or a supervision profile from Apple Configurator. In either case, a restore and setup as new will not have the profile. This would be extremely easy for him to test. For a DEP device, it would have to be purchased by the Company and registered with their DEP account at the time of purchase. OP indicated he bought the device himself, and then allowed the school to supervise after the fact, which points to Configurator. I run MDM for several hundred devices and have some experience with the process.

You can remove the MDM by going to Settings > General > Profiles & Device Managament then tap on the school's MDM server profile then tap Remove Management then enter your iPad passcode if you have one. Do this at your own risk since your school will be notified that you removed their MDM profile from your iPad. Hope I helped :)

An MDM profile will not persist through a restore and setup as new, unless they registered your device in DEP (which shouldnt be possible if you bought it yourself). You cannot restore from a backup (as far as I know), because the backup is still supervised.

You need to take it to an apple store with proof of purchase. Call apple store for details.

Seems more like a dispute with your school. Are you graduating? You may not be able to do certain function like log onto the internet without the profile.

R

it is not that hard. Go to Settings>General>Profiles and click remove profile. This will stop them from controlling the iPad. If it is Supervised then erase it and you have fixed it!! But I do warn you, do not do this to a school iPad or one the school has provided you, they will figure you out in seconds.

Actually, with the advent of iOS 9, a device can be added to DEP after the purchase. We had several iPads that were managed individually as they were 1st gen Minis that we purchased before we used DEP. We have now added all of them to DEP since. This definitely needs to be discussed with the school.

Sure, but the result is the same. Profiles do not persist through a restore if he sets up as new. Devices have to be re-supervised during the setup process, and this will only happen automatically if enrolled in DEP.

Mobile Device Management Platforms do not use iCloud so individual users cannot destroy the iPad by activation locking it so the company can't use it. Your beef is not with Apple, but rather the seller that you bought it from. I manage a fleet of 40 iPads (just in my department, we have several hundred across our organization) and we use an MDM that allows us greater control. If someone steals our iPad, we can still keep it provisioned to our organization.

An MDM is like iCloud on steroids. I can wipe iCloud data and activation locks off my iPads with my MDM. And because I purchased it through the Device Enrollment Program (DEP), it automatically reconfigures the MDM software no matter how much you try to restore it.

I feel for you, but ultimately, people like me are tasked with keeping their business' investments safe. Unfortunately there are people out there who are out to steal from both of us at the same time. This isn't on Apple.

DEP has more to do with them purchasing it under their PO account with Apple. The easiest way to tell would be to restore, setup as new, and see if it asks for you credentials for your school during the setup process. If it doesnt, you're probably good to go. Once the restore is complete, go to Settings-->General and look for any profiles installed.

Or, they used apple configurator to supervise the device.

There are two ways to supervise: apple configurator or DEP.

Nor do I know if you can get around this stuff by going to an apple store. I wasn't thinking before. 😢

R

I'm so Pi**ed. I'm also having this issue. I bought this iPad from eBay (a year ago!) and the iCloud is free and under my control but there is a configuration lock from a company. The seller never stated this.

My iPad was not updating to iOS 10 so I had to do it the old fashion way on iTunes and halfway through the installation it gave me error(27). Next thing I know, I lost all of the info on my iPad, had to restore as new and it's practically bricked now because of the company configuration lock.

Apple really needs to fix it so that if the iCloud is in your name, you should be in 100% control. This is a HUUUUGE headache right now.

Why did they install the profile? Is this a condition of use of the iPad at your school? It might be that this is the only way they'll give you access to their wifi, mail server, etc, and that if you remove the profile, you'll be unable to access these. It might also be that they have a rule that you simply can't use it in class without the profile installed because they want control of what apps are on it.

I assume they'll be happy to remove it for you when you leave the school if you can't do it yourself.

Why do you want to remove it? Is there a restriction you don't like?