Removing MDM profile from an iPad that I have legally purchased

The IT departement of my school has installed the MDM profile of their server on my iPad. So, my iPad is now under the IT departement control. But the iPad is mine, I have bought my iPad last year with my money, and i have the invoice.

How can i remove the MDM profile on this iPad that i have legally purchased? Can an Apple Store Genius Bar do this operation?

The IT departement has also the serial number of my iPad; so, if the Apple Store remove my iPad from my school MDM, will the it departement be able to add another time my iPad?

iPad Air, iOS 9.3.2

Posted on May 23, 2016 8:37 AM

23 replies

HuntieMC

Level 1

4 points

Aug 28, 2017 2:13 AM in response to NeerajOR

Lol... My iPad has this "This iPad is supervised and managed by ****" (my school's name)

rccharles

Level 6

13,037 points

May 26, 2016 9:27 AM in response to DavidOpdyke

I would be a little cautious. Could end up with a non-working iDevice and if you school refused to restore it you'd be sol.

The obvious re-install of a supervised device is blocked somehow. That is my strong impression from reading these forums.

Jun 1, 2016 9:31 AM in response to celliott147

The key difference though, is that you purchased them. OP said he purchased the device itself, which shouldnt be enrollable. I agree, legacy devices were added for us as well, but only things we purchased through approved channels.

NeerajOR

Level 1

4 points

Oct 11, 2016 3:38 AM in response to aleachi99

Hi aleachi99

Are you using your iPad for work? In that case, the school can add your device to an MDM server to track (may be) your device. To the extent of my knowledge, it is not possible to add a device to an MDM without them having the device. I mean, the enrollment process is like this: they send an enrollment request from the MDM server. An Email is received with a link that will guide through the enrollment process. If the link is clicked from your iPad, a profile is installed on your device.

Why don't you try Settings > General > Profile where you can remove an MDM profile (only if your device is not supervised). When the profile is removed, they can never monitor or control your device. If your device is supervised, then there are fewer possibilities that a profile can be removed. I such case, you'll have to tell them to remove your device from MDM. To check whether your device is supervised, go to Settings > General > About and you can see something like "This iPad is supervised" or "This iPad is managed by *** MDM".

After the device is removed from MDM, they cannot enroll it again even if they have the serial number with them. They should have access to the device for adding it to MDM.

aleachi99 Author

Level 1

36 points

May 26, 2016 7:52 AM in response to DavidOpdyke

So, also if they has the serial number, they can't re-add my device after the Apple Store removed it from their MDM or Apple Configurator is it right?

Dec 25, 2016 5:30 PM in response to aleachi99

Hello,

From what I can deduce you bought an iPad and your school managed it. Did the IT department wipe your device and Supervise it?

Dec 27, 2016 4:47 PM in response to NeerajOR

thank you very much for your reply, the i have restored the ipad unfortunately so can't access the settings. i presume i have destroyed the ipad now. its not more than a piece of trash.

rccharles

Level 6

13,037 points

Dec 27, 2016 6:32 PM in response to fromswords

You need to contact who ever you bought the device from and as them to unsupervise.

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Removing MDM profile from an iPad that I have legally purchased