Whatsapp goes white screen, please fix this 😞

Whatsapp application won't open and goes white screen on my iPhone 6 16GB after updating to iOS 9.3.2

Please fix the bug, i really don't wanna lose my data/history by reinstalling the application

iPhone 6, iOS 9.3.2

Posted on May 26, 2016 2:38 AM

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Question marked as Top-ranking reply

Posted on May 31, 2016 4:28 AM

I have tried all steps specified, nothing works for me. When i open the app, its just showing a blank screen and it close down after a few seconds.User uploaded file

49 replies

Jun 1, 2016 8:40 AM in response to BBoiss

Even I faced the same problem today. After I accessed from Desktop (WhatsApp Web) I could see a message which has huge(really huge) text which is the culprit. Looks like WhatsApp on iOS is not able to handle it properly. Where as same message works fine in WhatsApp in Android. I copied the text and checked the size of the message, its nearly 100KB. Lot of blank spaces between lines. WhatsApp on Android initially shows few lines of text and then shows "show more..." link at end. To show some more text we can click on "show more...". This continuous until it shows complete text. Where as in WhatsApp on iOS, it could not show completely(on iPhone 5) where as in iPhone6 it looks hung and show blank screen, may be its processing internally (forever).

Jun 3, 2016 8:21 AM in response to Lydia sabrina

Found a way to fix it. Apparently it is caused by the long forward mentioned previously in this forum. (The super long one with emojis that says it is 1st of June!)

There is no need to reinstall or delete or lose your data. The fix is easy as follows:

1) Disable everything but your camera. Make sure you are on WiFi

2) When you open Whatsapp, you should be on the settings screen and from there you can enable Whatsapp Web.

3) Find and delete that message.

4) App starts working again!!!

So Lame.

Cheers!

Dec 7, 2016 1:47 PM in response to Lydia sabrina

i had this problem for 3 days and finally i came up with the solution.(iphone 6 ios 10.1.1)

suddenly whatsapp crashed and the white screen issue started.

i reinstalled whatsapp and typed my other phone number. only then whatsapp came alive.

after seeing that, i went to whatsapp setting and switched back to the oroginal phone number.

white screen whatsapp solved....

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Whatsapp goes white screen, please fix this 😞

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