My MacBook Pro (13" Mid 2012 OS X Yosemite) keeps crashing with a blue screen and I got a panic report

Question

Level 1

12 points

My MacBook Pro (13" Mid 2012 OS X Yosemite) keeps crashing with a blue screen and I got a panic report

Hi guys,

So for the past few weeks, my macbook pro (13-inch, Mid 2012, 2.9Ghz intel core i7, 8GB 1600MHz DDR3, intel HD graphics 4000 1024MB, OS X Yosemite 10.10.5) seems to crash randomly with a rapid blue screen and then restarts as if normal. The last time it did this (about ten minutes ago), it produced a panic report as follows. Can anyone tell me what to do?

Thu May 26 23:44:03 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff8009e16df2): Kernel trap at 0xffffff8009e0a7f7, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000107f19000, CR3: 0x000000000b0c4001, CR4: 0x00000000001626e0

RAX: 0xffffff801b2ad6a8, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0xdeadbeef00000048

RSP: 0xffffff811736bbc0, RBP: 0xffffff811736bbc0, RSI: 0x0000000000000000, RDI: 0xdeadbeef00000048

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000058

R12: 0xdeadbeef00000048, R13: 0x0000000000000000, R14: 0xffffff801decdf00, R15: 0x0000000000000000

RFL: 0x0000000000010286, RIP: 0xffffff8009e0a7f7, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000107f19000, Error code: 0x0000000000000000, Fault CPU: 0x0

mp = 0xffffff801b736c00, phys = 0xb8f8c00, prev (0x7: 0x9b13000-0x9c00000)

vp = 0xffffff801b736c00, phys = 0x356f00, prev (0: 0xa0000-0xc0000)

0xffffff801b735000: YgAAAGYAAABsAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LTgoMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbQhc6SGA////AAACAP8PAAAAAAA h/////z8AAABAHUstwGP5Ipz6pTQATnMbAGJzG9DBuosQAUYKUGr5IpBm+SJQWHMbCABQBAAACAAABAA AAAIAAAEAAC0VAAAAYXV0b2ZzAAAvbmV0bWFwIC1ob3PAzAAA4A4O7u7g7k7eDgoOZYAAICAEsDmALyA AAfz/N4DDCgZ0AwAA

0xffffff801b736000: dgAAAH8AAACLAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoMZP0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeHwkHLgAGgAgAAAAhExYNqdMiE4aPKn+oAeoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAIh4OxuA////AAACAP8PAAAAAAAh/////z8AAADABd0 skGb5IhWKpDQAWHMbAGxzG2AtRgpQAEYKoDV8G9DC3RxQYnMbABAQBAAQEACIkPsaZGV2Zi9kZXYAAAI A/w8AAK0TAAAX5wAAAAAAIf////8/AAAAgAJ3GxcWQRjge08K4QMCAAAAHwBIAkcKkP9FCrC0zScg3+w dYDt8G2BscxsA0IAEAAFdgAAAEADg9uUKnswkCJ7SIwhCJMIC3vblCgQAAAERAAAAaGZzAMwAAAwODu7 u4O6u7g4NDgDw4MMAAAxM4O4ODtru7u5uTh4OACAACAIBbA44CwigAf8DDg1gAogWb04wByAACAIBdL8 5gMOyAAIA+D+AwwABALwAAAAA

0xffffff801b737000: WQAAAF0AAABkAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHxoHLgAGQAoRAAAAABIDABAAAEAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazEAAAhAgxuA////AAAAAgABAAAAAEA AAwAAAMkTAACQGQsAAAAAITA8fBsDAAAAwAJ3G0B2cxsAAAIA/w8AAAAAACH/////wLxaGwIAAAAAAAA ABOMO7u5HDscAAAzsAIIQAAqY/D+AByAA/wMOJWACABAgAAgCAQAOAAAA

Backtrace (CPU 0), Frame : Return Address

0xffffff80eb41dc70 : 0xffffff8009d2ad21

0xffffff80eb41dcf0 : 0xffffff8009e16df2

0xffffff80eb41deb0 : 0xffffff8009e33ca3

0xffffff80eb41ded0 : 0xffffff8009e0a7f7

0xffffff811736bbc0 : 0xffffff8009f32936

0xffffff811736bc30 : 0xffffff800a162939

0xffffff811736bcf0 : 0xffffff800a157125

0xffffff811736bd20 : 0xffffff8009f3dd0b

0xffffff811736bdd0 : 0xffffff800a154627

0xffffff811736beb0 : 0xffffff8009f576ab

0xffffff811736bed0 : 0xffffff8009f41fc4

0xffffff811736bf40 : 0xffffff8009f4c177

0xffffff811736bf50 : 0xffffff800a24b376

0xffffff811736bfb0 : 0xffffff8009e344a6

BSD process name corresponding to current thread: launchd

Mac OS version:

14F27

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000009a00000

Kernel text base: 0xffffff8009c00000

__HIB text base: 0xffffff8009b00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 5066870747603

last loaded kext at 293214003231: com.apple.filesystems.smbfs 3.0.2 (addr 0xffffff7f8a87d000, size 393216)

last unloaded kext at 512462469590: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f8b866000, size 2043904)

loaded kexts:

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Unable to gather system configuration information.Model: MacBookPro9,2, BootROM MBP91.00D3.B0B, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD TOSHIBA MK7559GSXF, 750.16 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

MacBook Pro (13-inch Mid 2012), null

Posted on May 26, 2016 3:53 PM

Reply

Answer 1

OGELTHORPE

Level 9

57,317 points

May 26, 2016 3:59 PM in response to Arian315

Make an appointment at an Apple store genius bar for a FREE evaluation. I suspect that the MBP has an unhappy CPU. Bring a copy of the report with you.

Ciao.

Reply

Answer 2

Arian315 Author

Level 1

12 points

May 27, 2016 8:40 AM in response to OGELTHORPE

Hi Ogelthorpe,

Thanks for your reply. I took it to the apple store today in London. They plugged in an Ethernet cable and said the hardware was fine within 1 minute. They looked at the panic report and said that the panic report says it is a CPU issue and I might have to replace the logic board. On the other hand, it could be a software issue and I could try updating to el Capitan with a fresh install. So basically they said it's either a software or hardware problem but they can't be sure: what do I do??

Any help greatly appreciated - Thanks

Reply

Answer 3

Allan Jones

Level 9

72,068 points

May 27, 2016 9:31 AM in response to Arian315

Arian,

Did you upgrade the RAM to 8GB after purchase or did the computer come with that much? If you upgraded it, what brand RAM did you install?

Reply

Answer 4

Arian315 Author

Level 1

12 points

May 27, 2016 9:34 AM in response to Allan Jones

No 8GB came with the computer on purchase in 2012

Reply

Answer 5

OGELTHORPE

Level 9

57,317 points

May 27, 2016 10:31 AM in response to Arian315

Arian315 wrote:

So basically they said it's either a software or hardware problem but they can't be sure: what do I do??

I am stunned. They are the experts in these matters, not you or I. 😮 It cannot be both.

Take the advice and do install El Capitan. Unless you have some absolutely necessary application that will not run on El Capitan, upgrading will probably be in your favor. The price will be right.

If that does not solve the issue, try a different Apple store in London. As an aside, when I was in London last fall, I came upon an AASP where I got a good impression with the store. I do not know if they will diagnose the MBP for free like an Apple store, but repairs are their stock in trade. I cannot give an unqualified recommendation, so treat this as a possible option:

http://www.albion.co.uk/istore-locations/albion-the-largest-independent-apple-st ore-in-london/

Ciao.

Reply