I have a 17" MacBook Pro running OS X 10.7.5, which recently became infected supposedly with the Zeus virus, including pop-ups locking up my Safari browser asking me to call a specific number and give a specific code so they can assist me in removing it. How can I remove this manually. This is the first time in 5 years that my computer has become infected.
MacBook Pro (17-inch Early 2011), Mac OS X (10.7.5)
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
There is no "virus." It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.
1. If you're running Safari 9.1 or later, just close the window or tab. Then go to Step 6.
2. If you're running an older version of Safari, the easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.
You will lose the state of other open tabs and windows. Either Step 3, Step 4, or Step 5 may enable you to keep that state information. If those steps don't work, fall back to Step 2.
3. If there is a checkbox in the popup marked
Don't show more alerts from this web page
check it, then close the popup.
4. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
5. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript.
6. After closing the malicious page, select from the menu bar
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
There is no "virus." It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.
1. If you're running Safari 9.1 or later, just close the window or tab. Then go to Step 6.
2. If you're running an older version of Safari, the easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.
You will lose the state of other open tabs and windows. Either Step 3, Step 4, or Step 5 may enable you to keep that state information. If those steps don't work, fall back to Step 2.
3. If there is a checkbox in the popup marked
Don't show more alerts from this web page
check it, then close the popup.
4. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
5. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript.
6. After closing the malicious page, select from the menu bar
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.
These SCAMS are caused by malignant never-ending javascripts, running on a web page or an ad on a web page. There is nothing installed on your Mac, and getting free of that web page gets you free of the scam.
I do not know how you decided that was caused by "the Zeus virus", but that information is unlikely to be correct. Running so-called "Anti-Virus" on your already feel-protected Mac is a great way to slow it down, make it unstable, and cause it to crash.
http://www.apple.com/osx/what-is/security/
.
Thank you so much for this. This just happened to me and I knew it was a scam but didn't know what to do to get rid of it and clear it off of my computer completely. I really appreciate your post. Merry Christmas 🙂
Have windows Zeus virus on Mac Pro how to remove?
I just tried that but none of the data will delete. It disappears for an instant and then is back on the list.
Thanks - just tried that and still no luck. There were originally 36 websites on the list. The number was then 132 and the balance above 36 were deleted, but no more. I tried again after a restart - 64 websites, 28 were deleted, leaving me with the same 36 that go nowhere.
What other problems might I be having??
The problem of a pop-up telling you you have Zeus Virus is caused by a never-ending javascript, usually in an Ad on a web page. Once you get away from that web page, it stops lying to you, and your problems are over.
Read the other posts in this thread.
I have Safari 10.1 and it does not have the "Remove All Website Data" you reference under the Privacy tab, am I in the wrong place?
try the privacy pane (manage Web site data) button.
That page can be a little wonky.
Try closing the window and opening it again.
how to get rid of the zeus virus
