Whenever I press the lock button on my iPhone, it turns off immediately after I press it. Normally, I have to press the lock button and only after I release the lock button on my iPhone 5s will it lock. now it turns off once I touch lock button

I Have an iPhone 5s running on iOS 9.3.2. i got to China yesterday and I recently connected my phone to the internet here this morning. my phone was working completely fine in the morning. I took my phone out for a short walk around the neighborhood and when I got back this problem arose:


if I so much as tap the lock button on my phone, it instantly restarts. it first turns off without the little white circular lines, and a short while later I see the white screen with the black apple logo. i do not even need to hold and release the lock button. the moment I press it, what I said above happens. Sometimes he white screen never goes to my lock screen and just stays on the white screen. If I press the lock button while on the white screen, it resarts and the white screen reappears shortly after I release the lock button. I tried updating my iPhone software from iOS 9.3.1 to 9.3.2 and nothing changer. i also tried changing the not bold text to bold text and back to reset the phone. nothing changed. Then I tried reset all settings from general-reset and nothing still changed. I am still in China connected to wifi as I write this and I would love to have this problem fixed. Thank you for your help.

iPhone 5s, iOS 9.3.2, camera is foggy

Posted on May 30, 2016 3:00 AM

1 reply

May 31, 2016 9:27 AM in response to Community User

Hello Willmathforfood,


It sounds like you are pressing the Sleep/Wake button and your phone seems to restart on its own, rather than going to sleep when you release the button. Normally that would indicate to me that there is a hardware issue going on here but first I would troubleshoot the software to be sure. Start by closing all the running apps:


Force an app to close in iOS

1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.


When you have done that restart the device and test the issue again:

iOS: Turning off and on (restarting) and resetting

If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.

How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.


If nothing works, and even when restored as new this continues to happen I would then suggest seeking service on your phone:


iPhone Repair - Official Apple Support


CLOS

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Whenever I press the lock button on my iPhone, it turns off immediately after I press it. Normally, I have to press the lock button and only after I release the lock button on my iPhone 5s will it lock. now it turns off once I touch lock button

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