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Today my bank started supporting Apple Pay in Canada and when i go to my banks website it says the card i have is comparable with Apple Pay, but when i try to add it i keep getting messages like " card no supported" "cannot connect to Apple Pay" and "could not add card". I know for a fact my card is supported and I've been trying to add it since this morning.
Solved by Apple Genius chat: sign out of iCloud. Keep my files and settings. Type in password to turn off find iPhone. Reboot iPhone (not sure if that was necessary) by holding power button and sliding to power off and then powering on again. Sign in again to iCloud and eventually add card to Apple Pay again.
Also turned off the iPad and watch during this time (not sure if that was necessary).
It remembered the card this time and just wanted the security code after which it activated 10 seconds or so later.
Solved by Apple Genius chat: sign out of iCloud. Keep my files and settings. Type in password to turn off find iPhone. Reboot iPhone (not sure if that was necessary) by holding power button and sliding to power off and then powering on again. Sign in again to iCloud and eventually add card to Apple Pay again.
Also turned off the iPad and watch during this time (not sure if that was necessary).
It remembered the card this time and just wanted the security code after which it activated 10 seconds or so later.
Hi,
Just in case, here is a list of participating banks in Canada:
Banks in Canada
Try restarting your iPhone then try again.
My bank CIBC has been supporting Apple Pay for a few weeks, however I still can't add my Visa. The annoying thing is they are advertising aggressively that they support Apple Pay. I use Amex,it works perfectly with Apple Pay.
This worked for me. Try signing out of iCloud on that device and then signing back in.
why my appleID cannot connect with my bank card.
CIBC agent informed me today that my particular card is not supported in Apple Pay, and that I would need to get a new card which is compatible.
Obviously not all cards are supported.
I found that the solution is to log out of iCloud on your iPhone. Then go to Wallet and attempt to add a card - at which point you will be told that you need to be logged on to iCloud to set up Apple Pay. After logging on to iCloud via the Wallet App I was able to add my card.
CIBC Petro-Points™ MasterCard® Card is currently not eligible for Apple Pay. We apologize for the inconvenience and are actively working to resolve this issue. Please check back on CIBC.com/apple-pay for updates.
Can't add card to Apple Pay
