My phone stops charging when it reaches 60%

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Level 1

9 points

My phone stops charging when it reaches 60%

Hello there,

I've had this problem for almost a week now, and it seems to be getting worse overtime. I received my iPhone 5c two weeks ago, it's a hand-me-down from my dad. Ever since we reverted it back to it's factory settings, the phone struggles to reach 100%. The first time I noticed this problem, I was charging my phone for almost approximately three hours and it was stuck in 91%. I waited for about five minutes then when I checked again, it didn't budge. Nonetheless, it still reached 100% when I woke up.

Fast forward two weeks later, it definitely became worse. My phone would only charge until 80% or 70%, but now only 66%. It wouldn't charge until 100%. I am using a genuine chargers and have tried it on different outlets and computers, and it would still stop charging at 66%.

Here's a few things I've tried to fix the problem but did not work:

Resetting the phone (the sleep/wake button one and hard reset)
Cleaning the port with a brush
the Set Automatically thing in the Date & Time settings
Calibrating the battery (but it would stop charging when it reaches 66%)
Reverting it back to factory settings
Updating the software

Any ideas?

iPhone 5c, iOS 9.3.2

Posted on Jun 1, 2016 11:00 PM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

72,957 points

Jun 2, 2016 1:35 AM in response to Beadacanay

Depending on the age and use of the phone, this could also be a battery issue and the battery might need to be replaced.

You should get the phone diagnosed by Apple or an Apple Authorized Service Provider.

Service Answer Center - iPhone

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Answer 2

Deepakdk

Level 1

4 points

Jun 2, 2016 9:08 AM in response to Beadacanay

Hello there,

I've had this problem for almost a week now, and it seems to be getting worse overtime. I received my iPhone 5s two weeks ago, it's a hand-me-down from my dad. Ever since we reverted it back to it's factory settings, the phone struggles to charging. The first time I noticed this problem, I was charging my phone for almost approximately three hours and it was stuck in 1%. I waited for about five minutes then when I checked again, it didn't budge.

Fast forward two weeks later, it definitely became worse. I am using a genuine chargers and have tried it on different outlets and computers, and it would still stop charging and this is my replacement mobile already i have battery drain issues so they replaced and again i am facing these issues its really worse, i don't know whether they cheated are not.

Here's a few things I've tried to fix the problem but did not work:

Resetting the phone (the sleep/wake button one and hard reset)
Cleaning the port with a brush
the Set Automatically thing in the Date & Time settings
Calibrating the battery (but it would stop charging when it reaches 1%)
Reverting it back to factory settings
Updating the software

Reply