iTunes not recognizing either of my iPhones (Windows 10)

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
   
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

Did you try steps 1. through 9. ignoring the fact that Windows thinks it knows best?

tt2

Are you running 32-bit or 64-bit Windows? If 64-bit have you tried the for older video cards release? You may have both of the drivers folders listed above but one might be out of date. iTunes 12.1.3 was an out of sequence release to support iOS 9.x on XP and Vista. It probably isn't the best build for Windows 7 or later. 12.4.1 was released overnight. It might help to explicitly remove the driver currently attached to the device before selecting a new one if Windows isn't doing as it is told.

tt2

You're welcome. 🙂

tt2

It's insane!!! I'm going through the same thing. It's absolutely incredible that updates screw things up more than they improve anything.

I updated to 12.4 and now my iPhone 5S isn't being seen. I desperately need to update my music and make some changes but I can't now. It's so MADDENING!!!!!!!!!!!!!!!!!!!