Missing Mail sub-folders in Mail?

Question

Jerry Dammers Author

Level 2

225 points

Missing Mail sub-folders in Mail?

Overnight about 30 sub-folders have gone missing in Mail.

They are important folders as they relate to work clients.

I've tried to "Rebuild" but nothing happened.

Any idea what the problem is or how I retrieve the sub-folders?

I have back-ups to Time Capsule but am reluctant to use that as I sent and received some important mails this morning before I noticed the sub-folders are missing.

Thank you

MacBook Pro with Retina display, OS X El Capitan (10.11.5), + iPhone 6 Plus & iPad Air 2

Posted on Jun 7, 2016 4:00 AM

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Answer 1

Jerry Dammers Author

Level 2

225 points

Jun 7, 2016 10:42 AM in response to leroydouglas

Unfortunately not.

The root folder is visible but greyed out and two sub-folders are also visible but the rest have disappeared. The mails within the two sub-folders have also disappeared.

My iCloud devices display the same condition as the Mail on my Mac.

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Answer 2

Jerry Dammers Author

Level 2

225 points

Jun 8, 2016 2:30 AM in response to Jerry Dammers

The sub-folders have still not reappeared.

I often find that mails g mysteriously missing in iCloud but then reappear, but these folders look permanently lost which is frustrating as the content is valuable to me.

I've tried to restore via Time Capsule but that hasn't worked either.

Has anybody else had issues with folders/mails in Mail?

I've lost my work so cannot risk this happening again and will need to consider moving away from Mail and iCloud.

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Answer 3

Jerry Dammers Author

Level 2

225 points

Jun 8, 2016 7:58 AM in response to Eric Root

In the first link, when I need to "drag the folder or disk that you want to index again to the list of locations that Spotlight is prevented from searching" - which folder do I drag from Finder? I can't find a folder that seems to be Mail.

Thank you

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