Duplicate purchased movies on iPad

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Duplicate purchased movies on iPad

I have duplicates of certain movies I have purchased from iTunes showing on my iPad. My iPhone is not experiencing the same issue. It does not affect all iTunes movies, just some of them. On my Mac, I have another movie that is doing the same thing. Any thoughts as to the cause? I just restored my iPad as a new device after completely rebuilding my iTunes library on my Mac (the previous library was corrupted). My iPhone was also restored as a new device...

Some of the movies have new graphics, others don't. Star Wars: Force Awakens and Tanged do not appear to be affected (Toy Story and Star-Wars: A New Hope are not purchased as I converted them from DVD).

iPad Air 2 Wi-Fi, iOS 9, 128GB, Space Gray

Posted on Jun 16, 2016 7:35 AM

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Answer 1

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Malignance

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Jun 16, 2016 9:10 AM in response to celliott147

Based on the screenshots I don't see the iCloud symbol in the bottom right corner, that tells me the movies are local on the device. In theory if you had a copy of the movie on your device and Apple changed a service like added iTunes extras, changed the album artwork or genre, the movie could potentially show as a new download in iCloud. I would start by checking to see if there's any differences between your duplicates. The obvious would be different album art for the same movie. For movies with the same album artwork see if the genre matches or one has iTunes extras and the other does not.

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Answer 2

celliott147 Author

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Jun 16, 2016 10:37 AM in response to Malignance

Everything seems the same in the file types. I deleted one of each, and I still see 2 Avengers. I deleted both copies, and now both have the iCloud logo.

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Answer 3

Malignance

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Jun 16, 2016 5:09 PM in response to celliott147

Maybe Settings > iCloud > Family > <device name> > Share My Purchases

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Answer 4

celliott147 Author

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Aug 10, 2016 11:07 AM in response to Malignance

So I solved this. It appears that I had a previous iTunes version. iTunes updated the version of the movies to have the iTunes extras interface so both files were appearing. I deleted all the movies, downloaded the new ones, and the duplicates disappeared. Most likely a bug, but it is gone now.

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