Order New Mac Online - Why Does Delivery Take 9 Days Not 1-3?

This is a real account of my experience purchasing a iMac online from apple.com.

The sales page states shipping within 1-3 days however the fact is, i ordered the product on the 13th, paid for it on the 15th by cash and it finally confirmed shipping on the 15th for the 22nd which works out to be 9 days after the order was placed and 7 days after payment was made.

This is very misleading.

Also, when i tested a new order on Saturday 18th, it stated i could receive the delivery on the 22nd which is the same day it confirmed delivery for my original order placed on the 13th.

iMac, iOS 9.3.2, null

Posted on Jun 17, 2016 7:24 PM

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babowa

Level 9

78,483 points

Posted on Jun 17, 2016 8:20 PM

As we are all other users just like you, there is no one here who can answer your question. You might have ordered a custom configuration or Apple's stock was low/out, either of which would result in a longer shipping period. The usual ad for 2 day shipping is quite generic; after quite a few online orders, I've only had one or two which actually shipped within 2 days. You'd really need to ask the Apple store for the reasons yours is taking longer.

Out of curiosity: you said you ordered online, but you also said you paid cash? How did you manage that?

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stedman1

Level 10

263,836 points

Jun 18, 2016 6:47 AM in response to brad_dalton

brad_dalton wrote:

Yes, it only states it will ship with 1 - 3 days however thats misleading as some buyers will expect that to mean it will be delivered within 1 - 3 days.

Then, those people would be mistaken. Ship date does not equal delivered date.

Csound1

Level 9

60,045 points

Jun 19, 2016 6:02 AM in response to brad_dalton

brad_dalton wrote:

Yes, it only states it will ship with 1 - 3 days however thats misleading as some buyers will expect that to mean it will be delivered within 1 - 3 days.

I received an email immediately after paying cash at the bank that the order was being processed.

Apple is not responsible for peoples misunderstanding, yours included.

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