Red Screen of Death

iPad Mini 4

Last night I plugged it to charge and this morning the screen was frozen showing the Apple logo. I have done a hard reset and thought it would solve the issue. Unfortunately, soon after the Apple logo I got a red screen. The iPad is in an infinite loop and does not initialize.

I've tried to restore the iPad using iTunes, but it did not worked. I have entered in DFU mode and tried to restore again, no luck at all.

My last resort is Apple Support. I will take it to an Authorized Apple Service Center and hope for the best.

What frustrates me is that I have this iPad for 2 months and it was bought new in an Apple Store. I'm really upset...


User uploaded file


AlemaoSlv

iPad Mini, iOS 9.3.2, null

Posted on Jun 18, 2016 6:01 AM

Reply
5 replies

Jun 18, 2016 6:07 AM in response to AlemaoSlv

I understand your frustration, however electronic devices can fail, for any number of reasons. Since the device is still under warranty, Apple should take care of your problem.


This is a user to user support forum. If you wish you share your frustration with Apple, then use their feedback page here, http://www.apple.com/feedback and click on the appropriate subject area.

Jun 18, 2016 2:43 PM in response to AlemaoSlv

AlemaoSlv wrote:


the idea is to check if any other user is having the same problem and if they managed to solved and how...

I thought the idea was for you to get your device working again. That is why I advised that since it is only 60 days old and under warranty, take it to Apple for them to make a decision. More than likely if a manufacturing defect, the device will be replaced.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Red Screen of Death

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.