Red Screen of Death

Question

Level 1

10 points

Red Screen of Death

iPad Mini 4

Last night I plugged it to charge and this morning the screen was frozen showing the Apple logo. I have done a hard reset and thought it would solve the issue. Unfortunately, soon after the Apple logo I got a red screen. The iPad is in an infinite loop and does not initialize.

I've tried to restore the iPad using iTunes, but it did not worked. I have entered in DFU mode and tried to restore again, no luck at all.

My last resort is Apple Support. I will take it to an Authorized Apple Service Center and hope for the best.

What frustrates me is that I have this iPad for 2 months and it was bought new in an Apple Store. I'm really upset...

AlemaoSlv

iPad Mini, iOS 9.3.2, null

Posted on Jun 18, 2016 6:01 AM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Jun 18, 2016 6:07 AM in response to AlemaoSlv

I understand your frustration, however electronic devices can fail, for any number of reasons. Since the device is still under warranty, Apple should take care of your problem.

This is a user to user support forum. If you wish you share your frustration with Apple, then use their feedback page here, http://www.apple.com/feedback and click on the appropriate subject area.

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Answer 2

bobseufert

Level 6

15,844 points

Jun 18, 2016 6:49 AM in response to AlemaoSlv

There's a 40 page thread of prople turning their iPads over and giving the iPad a smack to fix the red screen. It seems to work. All of these people got the red screen after dropping their iPads so I don't know if it's the same problem.

Here's the link. It's a fun read if nothing else.

iPad dropped, now with red screen/background

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Answer 3

AlemaoSlv Author

Level 1

10 points

Jun 18, 2016 6:17 AM in response to ChrisJ4203

Thanks for your feedback, but the idea is to check if any other user is having the same problem and if they managed to solved and how...

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Answer 4

LACAllen

Level 8

43,416 points

Jun 18, 2016 8:30 AM in response to AlemaoSlv

So, it's under warranty and if it's a manufacturing defect, will be replaced.

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Answer 5

ChrisJ4203

Level 10

230,347 points

Jun 18, 2016 2:43 PM in response to AlemaoSlv

AlemaoSlv wrote:

the idea is to check if any other user is having the same problem and if they managed to solved and how...

I thought the idea was for you to get your device working again. That is why I advised that since it is only 60 days old and under warranty, take it to Apple for them to make a decision. More than likely if a manufacturing defect, the device will be replaced.

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