MCA Error report

Question

Level 1

5 points

MCA Error report

Hi,

I had issues a couple of days ago where my macbook pro would freeze and I had to manually force it to shut down. I thought the issue was fixed but as of last night it was shutting itself down without warning. When I restart the macbook pro I get an error message stating:

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz, CPUID: 0x306D4)

Core: 0

IA32_MC3_STATUS=0xBE00000000800400

IA32_MC3_CTL=0x0

IA32_MC3_ADDR=0xFFFFFF7F9B014736

IA32_MC3_MISC=0xFFFFFF7F9B014736

Core: 0

IA32_MC4_STATUS=0xBE00000000800400

IA32_MC4_CTL=0x0

IA32_MC4_ADDR=0xFFFFFF7F9B014736

IA32_MC4_MISC=0xFFFFFF7F9B014736

Core: 0

IA32_MC5_STATUS=0xEE0000000040110B

IA32_MC5_CTL=0x0

IA32_MC5_ADDR=0xFF7075C0

IA32_MC5_MISC=0x13880000086

Core: 0

IA32_MC6_STATUS=0xEE0000000040110B

IA32_MC6_CTL=0x0

IA32_MC6_ADDR=0xFF70FBC0

IA32_MC6_MISC=0x3880000086

Model: MacBookPro12,1, BootROM MBP121.0167.B16, 2 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445424533303445422D45474346202020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445424533303445422D45474346202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: USB Flash Drive

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

I don't know what this error message means and I am hoping someone might point me in the right direction as to what to do?

Thanks

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5)

Posted on Jun 23, 2016 5:20 PM

Reply

Answer 1

May 22, 2017 10:46 AM in response to Cake1

Me too. What could it be? sometimes the mac works sometimes not.

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz, CPUID: 0x306D4)

Core: 0

IA32_MC3_STATUS=0xB200000000800400

IA32_MC3_CTL=0x0

Core: 0

IA32_MC5_STATUS=0xEE0000000040110B

IA32_MC5_CTL=0x0

IA32_MC5_ADDR=0xFF7075C0

IA32_MC5_MISC=0x13880000086

Core: 0

IA32_MC6_STATUS=0xEE0000000040110B

IA32_MC6_CTL=0x0

IA32_MC6_ADDR=0xFF70FBC0

IA32_MC6_MISC=0x3880000086

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Answer 2

May 22, 2017 10:54 AM in response to smacklite

In a MacBook or MacBook Pro or MacBook Air, or iMac or mac Mini, that is an indication of a Serious Hardware flaw, probably in the processor, detected in the running system.

In a Mac Pro silver tower or dark cylinder with Xeon processor, that may be an uncorrectable Memory Error in the Error Correcting Code (ECC) memory. Also a serious Hardware problem.

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Answer 3

May 22, 2017 6:20 PM in response to smacklite

It may need a new processor chip. In practical terms in a MacBook, that means a new mainboard.

Make an appointment for a free evaluation at your Apple-owned store, and take your panic printout as well, if possible.

Apple Authorized Service Providers can help as well, but there may be a charge for their evaluation.

You should have a Trusted Backup before you take your Mac in for service.

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Answer 4

Jun 23, 2016 5:27 PM in response to Cake1

Hi,

Please download and run EtreCheck > http://etrecheck.com

Then copy and paste the results in your Reply.

It's free and will give us a better idea of what the problem is. No personal data is shared from the report.

Reply

Answer 5

Cake1 Author

Level 1

5 points

Jun 23, 2016 5:37 PM in response to Carolyn Samit

Hi Carolyn, I have run etrecheck.com and this is the report:

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-24 10:34:21

Download EtreCheck from https://etrecheck.com

Runtime 1:32

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Freezing and shutting down

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 22

Video Information:ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software:ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.78 GB (173.25 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information:ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Anywhere

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12 - 2016-06-07) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12 - 2016-06-07) [Support]

[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.7 - 2016-06-07) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2 - 2016-06-07) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.16 - 2016-06-07) [Support]

[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5 - 2016-06-07) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 159 Apple tasks

[running] 72 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 43 Apple tasks

[loaded] 160 Apple tasks

[running] 87 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-16) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-04-19) [Support]

[running] com.sierrawireless.SwitchTool.plist (2010-09-08) [Support]

Launch Daemons:ⓘ

[running] com.adobe.adobeupdatedaemon.plist (2016-06-16) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-19) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-14) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-19) [Support]

[loaded] com.google.keystone.agent.plist (2016-04-20) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps:ⓘ

[running] com.adobe.CCLibrary.188832

[running] com.adobe.CCXProcess.188192

[running] com.adobe.acc.AdobeDesktopService.85472.AE3DEE28-415B-4638-A77F-C9DEB78B94A3

[running] com.adobe.accmac.187552

[loaded] 392 Apple tasks

[running] 195 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

QuickTime Plugin: 7.7.3 (2016-05-21)

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-16) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-21)

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-14) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.78 GB Disk used: 76.53 GB

Destinations:

TIME MACHIN [Local]

Total size: 999.83 GB

Total number of backups: 3

Oldest backup: 22/06/2016, 8:32 PM

Last backup: 22/06/2016, 11:09 PM

Size of backup disk: Excellent

Backup size 999.83 GB > (Disk size 249.78 GB X 3)

Top Processes by CPU:ⓘ

60% mds

31% mdworker(19)

4% WindowServer

2% fontd

1% kernel_task

Top Processes by Memory:ⓘ

1.05 GB kernel_task

360 MB mdworker(19)

262 MB com.apple.WebKit.WebContent(3)

164 MB Adobe CEF Helper(2)

147 MB mds_stores

Virtual Memory Information:ⓘ

11.00 GB Free RAM

5.19 GB Used RAM (3.03 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jun 24, 2016, 10:08:34 AM Self test - passed

Jun 23, 2016, 09:35:10 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-23-213510_[redacted].panic [Details]

Jun 23, 2016, 09:22:01 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-23-212201_[redacted].panic [Details]

Jun 23, 2016, 08:46:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-23-204602_[redacted].panic [Details]

Jun 23, 2016, 03:11:09 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-23-151109_[redacted].panic [Details]

Jun 23, 2016, 11:56:16 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-06-23-115616_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015

Jun 23, 2016, 11:39:46 AM ~/Library/Logs/DiagnosticReports/FacebookPost_2016-06-23-113946_[redacted].cras h

/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/Faceboo kPost.appex/Contents/MacOS/FacebookPost

Jun 16, 2016, 09:16:12 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-16-091612_[redacted].panic [Details]

May 27, 2016, 08:02:24 PM /Library/Logs/DiagnosticReports/Kernel_2016-05-27-200224_[redacted].panic [Details]

I don't know what the writing in red means - are they something to worry about?

Thanks

Kate

Reply

Answer 6

Linc Davis

Level 10

209,739 points

Jun 24, 2016 5:41 AM in response to Cake1

You were given the right advice in the other thread that you started on this subject. This is a warranty issue. The "etrecheck" stuff is completely irrelevant.

Reply

Answer 7

etresoft

Level 9

56,656 points

Jun 24, 2016 5:41 AM in response to Cake1

Hello Cake1,

The items in red are something to worry about. The "mds" entry is probably a side effect of whatever problem you are experiencing. The "Anywhere" entry is not related to your problem, but is definitely something you need to fix. That is Gatekeeper, your first line of defense against malware. And you have it turned off. Go to System Preferences > Privacy & Security > General and check the radio button that says "Mac App Store and identified developers".

Otherwise, your EtreCheck report says that you have a very recent machine, with very little 3rd party software that could be causing problems like this. You should take your machine to an Apple Store or Authorized Apple Service Centre.

On a side note, why did you change that security setting in the first place? I am seeing more and more people have this setting turned off. There is absolutely no reason to ever do that. It bothers me that so many people are turning off basic security just at the time when Mac malware is starting to become a serious problem. I don't know why I am suddenly seeing so many EtreCheck reports with Gatekeeper turned off. It is a mystery. Someone out on the internet or elsewhere is giving out very bad advice.

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Answer 8

Cake1 Author

Level 1

5 points

Jun 24, 2016 5:39 AM in response to etresoft

Hi Etresoft

Thanks for your reply, in response to your question, I have not touched any of the security settings so the 'Anywhere' entry you were talking about in the settings was set that way when I got this laptop.

Thanks for your help.

Cake1

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Answer 9

Jun 24, 2016 7:11 AM in response to Cake1

You are not showing any known "Bad Actors" in that etrecheck report.

Therefore you must take "Kernel panic, Machine check" at face value. You have a serious Hardware flaw in your system, such as a Bad CPU chip. You need service right away.

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Answer 10

etresoft

Level 9

56,656 points

Jun 24, 2016 7:13 AM in response to Cake1

Cake1 wrote:

Thanks for your reply, in response to your question, I have not touched any of the security settings so the 'Anywhere' entry you were talking about in the settings was set that way when I got this laptop.

Hello again Cake1,

That is not the default setting. That is a malicious change. If it wasn't you, then someone else did it for you.

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Answer 11

Jun 24, 2016 7:18 AM in response to etresoft

You can set it back to the safest setting by using:

System preferences > Security&Privacy > General

change the radio button choice at the bottom to "Mac App Store and identified developers"

.

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Answer 12

May 22, 2017 1:48 PM in response to Grant Bennet-Alder

That sounds bad. Do you think it's fixable ?

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