Etrecheck still running after 4.5 hours

Question

Level 1

8 points

Etrecheck still running after 4.5 hours

Hi all

I installed etrecheck for the first time and its been running for 4.5 hours , the log shows for hours its at the checking kernel extensions stage, is this normal?

system

I do have time capsule on the network but the file is corrupted or dissociated due to a laptop replacement and attempt to delete an old backup file ( I assume backups are not checked)

MacBook Pro, Mac OS X (10.1.x), null

Posted on Jun 28, 2016 10:19 PM

Reply

Answer 1

SeaPapp

Level 7

26,492 points

Jun 29, 2016 8:15 PM in response to Bikebear

No, it isn't normal. An EtreCheck report is usually generated within minutes. What kind of problems are you having that you're running EtreCheck?

Reply

Answer 2

Csound1

Level 9

60,063 points

Jun 29, 2016 3:40 AM in response to Bikebear

If there is a log, its finished, so post the log here and tell us why you ran it in the first place.

Reply

Answer 3

Bikebear Author

Level 1

8 points

Jun 29, 2016 11:24 PM in response to SeaPapp

Hi Mike

Thank you.

A couple of issues

1. Apps like mail and word seem to take a long time to load

2. Had shoppytool instal in chrome , mostly fixed this by going into prefs and resetting. Somewhere along this process unintentionally installed mackeeper. Have now ran Detectx and seems ok

Reply

Answer 4

Bikebear Author

Level 1

8 points

Jun 29, 2016 11:27 PM in response to Csound1

No log, I cancelled after running for 5plus hours

as to what I was wanting, please see my reply to Mike Sombrio and repasted here

Hi Mike

Thank you.

A couple of issues

1. Apps like mail and word seem to take a long time to load

2. Had shoppytool instal in chrome , mostly fixed this by going into prefs and resetting. Somewhere along this process unintentionally installed mackeeper. Have now ran Detectx and seems ok

Reply

Answer 5

Bikebear Author

Level 1

8 points

Jun 30, 2016 12:26 AM in response to SeaPapp

Just ran Etrecheck again this time after an hour it was stuck software check, so cancelled it

Reply

Answer 6

SeaPapp

Level 7

26,492 points

Jun 30, 2016 3:16 AM in response to Bikebear

I'll see if we can get Etresoft, the developer, to pop in and offer his advice on this.

Reply

Answer 7

Csound1

Level 9

60,063 points

Jun 30, 2016 6:07 AM in response to Bikebear

First you say that the log shows it's stuck at Kernel Extensions, then you say that there is no log

So which is it?

Reply

Answer 8

Bikebear Author

Level 1

8 points

Jun 30, 2016 6:49 AM in response to Csound1

I didnt say the log showed it was stuck , the app has a progress tool which shows what stage its at , the progress tool seems to have both a progress graphic and text dialogue box, the was no detailed log produced that was outputed.

My statement was based on what the status indicated, hope that all makes sense.

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Answer 9

Bikebear Author

Level 1

8 points

Jun 30, 2016 6:50 AM in response to SeaPapp

Thank you, interested to se what they say

Reply

Answer 10

Csound1

Level 9

60,063 points

Jun 30, 2016 7:27 AM in response to Bikebear

What you actually said was

I installed etrecheck for the first time and its been running for 4.5 hours , the log shows for hours its at the checking kernel extensions stage, is this normal?

Which log are you referring to?

Reply

Answer 11

Courcoul

Level 6

18,714 points

Jun 30, 2016 7:41 AM in response to Bikebear

I'd suggest restarting the Mac in Safe Mode and running EtreCheck under that state and see if it concludes promptly. If it does, you'll have the benefit of having validated the hardware and base OS. If it does not, you'll know the problem runs deeper and a visit to the Store may be recommended.

Should it finish ok, can restart in normal mode to rerun EtreCheck. If it hangs again, then something in the rest of the software that has accumulated over the years is the culprit and a Sherlockian journey of discovery will be needed. Holler for more help.

Reply

Answer 12

Bikebear Author

Level 1

8 points

Jun 30, 2016 4:15 PM in response to Courcoul

from Safe mode

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-01 09:08:57

Download EtreCheck from https://etrecheck.com

Runtime 3:45

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 516

Video Information:ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G12a) - Time since boot: less than an hour

Disk Information:ⓘ

Hitachi HTS545050B9A302 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 496.14 GB (252.67 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

~/Library/LaunchAgents/com.Software-Updater.agent.plist

/Applications/Software-Updater/Software-Updater -guid 15866347050577150 -source tgo2-1626

One unknown file found. [Check files]

Kernel Extensions:ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.6 - 2014-07-25) [Support]

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4 - 2016-06-16) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4 - 2015-11-03) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5 - 2015-11-03) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4 - 2015-11-03) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2016-06-16) [Support]

[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.6 - 2016-06-16) [Support]

[not loaded] com.bryton.driver.Rider (1.0 - SDK 10.6 - 2016-06-16) [Support]

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.5 - 2016-06-16) [Support]

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-16) [Support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-16) [Support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-16) [Support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-16) [Support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-16) [Support]

[not loaded] com.wacom.driver.HIDTablet (Wacom Tablet 4.9.6-3 - 2016-06-16) [Support]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 156 Apple tasks

[running] 74 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.ucupdate.plist

[failed] com.apple.watchdogd.plist

[not loaded] 47 Apple tasks

[loaded] 156 Apple tasks

[running] 86 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]

[not loaded] com.adobe.CS4ServiceManager.plist (2009-02-01) [Support]

[not loaded] com.brother.LOGINserver.plist (2013-07-08) [Support]

[not loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[not loaded] com.hp.launchagent.plist (2007-11-02) [Support]

[not loaded] com.intego.backupassistant.agent.plist (2011-06-22) [Support]

[not loaded] com.oracle.java.Java-Updater.plist (2014-12-12) [Support]

Launch Daemons:ⓘ

[not loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

[not loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

[not loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[not loaded] com.dymo.pnpd.plist (2012-06-25) [Support]

[not loaded] com.google.GoogleML.plist (2008-03-11) [Support]

[not loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[not loaded] com.intego.BackupAssistant.daemon.plist (2011-06-22) [Support]

[not loaded] com.jdi.vpn.VPNHelper.plist (2016-06-29) [Support]

[not loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist (2014-12-12) [Support]

[not loaded] com.rogueamoeba.hermes.plist (2009-09-10) [Support]

[not loaded] com.seagate.TBDecorator.plist (2013-10-12) [Support]

[not loaded] com.skype.skypeinstaller.plist (2016-06-03) [Support]

[not loaded] com.sonos.SonosLibraryServer.plist (2016-03-07) [Support]

[not loaded] com.sonos.smbbump.plist (2014-10-24) [Support]

[not loaded] openbase.plist (2007-01-18) [Support]

User Launch Agents:ⓘ

[not loaded] com.Software-Updater.agent.plist (2016-06-29) [Support]

[not loaded] com.adobe.ARM.[...].plist (2015-12-05) [Support]

[not loaded] com.wondershare.AnjoyTunesHelper.plist (2016-05-14) [Support]

User Login Items:ⓘ

Google Chrome Application (/Applications/Google Chrome.app)

Wondershare TunesGo Helper Application (~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

Deezer Application (/Applications/Deezer.app)

MediaCentral Launcher Application Hidden (/Applications/MediaCentral.app/Contents/Resources/MediaCentral Launcher.app)

Other Apps:ⓘ

[running] com.google.Chrome.56672

[loaded] 413 Apple tasks

[running] 172 Apple tasks

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-10) [Support]

Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-03) Outdated! Update

DFusionWebPluginS64: Unknown - SDK 10.6 (2011-11-24) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-10) [Support]

JoostPlugin: 0.9.2 (2007-04-11) [Support]

OfficeLiveBrowserPlugin: 12.3.1 (2011-08-04) [Support]

SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-29) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

iPhotoPhotocast: 7.0 (2010-03-28)

RealPlayer Plugin: Unknown (2011-03-20)

DYMO Safari Addin: Unknown - SDK 10.4 (2012-06-25) [Support]

QuickTime Plugin: 7.7.3 (2016-05-31)

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-03) [Support]

DFusionWebPlugin: Unknown - SDK 10.4 (2011-11-24) [Support]

GarminGpsControl: 2.6.4.0 Release (2009-03-14) [Support]

DirectorShockwave: 11.0.0r430 (2008-04-17) [Support]

DivXBrowserPlugin: 2.2 (2012-07-27) [Support]

OVSHelper: 1.0 (2011-02-08) [Support]

Silverlight: 4.0.60531.0 (2012-01-16) [Support]

Google Earth Web Plug-in: 7.1 (2015-04-28) [Support]

DYMO NPAPI Addin: 1.0 - SDK 10.4 (2012-06-25) [Support]

Default Browser: 601 - SDK 10.11 (2016-06-16)

Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-15) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

NP_2020Player_WEB: 5.0.7.0 (2011-04-03) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-08) Check version

Gears: 1.0 (2011-08-12) [Support]

Safari Extensions:ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2016-05-22)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-05-22)

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-03-23)

3rd Party Preference Panes:ⓘ

Déjà Vu (2008-08-30) [Support]

DivX (2011-02-08) [Support]

Flash Player (2016-04-16) [Support]

Flip4Mac WMV (2011-07-01) [Support]

Java (2016-05-08) [Support]

MediaCentral (2016-05-25) [Support]

OpenBasePreferences (2006-12-12) [Support]

Paragon NTFS for Mac ® OS X (2015-12-31) [Support]

Seagate Dashboard for Mac OSX (2015-11-04) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 496.14 GB Disk used: 243.46 GB

Destinations:

QAPD LA C 1 [Network]

Total size: 966.65 GB

Total number of backups: 3

Oldest backup: 9/02/2015, 9:33 PM

Last backup: 20/02/2016, 4:42 PM

Size of backup disk: Adequate

Backup size 966.65 GB > (Disk used 243.46 GB X 3)

Top Processes by CPU:ⓘ

12% Mail

3% ps

2% WindowServer

2% kernel_task

2% Google Chrome Helper(8)

Top Processes by Memory:ⓘ

786 MB Google Chrome Helper(8)

580 MB kernel_task

516 MB softwareupdated

246 MB Google Chrome

188 MB spindump

Virtual Memory Information:ⓘ

132 MB Free RAM

7.87 GB Used RAM (1.38 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jul 1, 2016, 08:35:31 AM Self test - passed

Jun 29, 2016, 09:42:38 PM /Library/Logs/DiagnosticReports/Safari_2016-06-29-214238_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Reply

Answer 13

Bikebear Author

Level 1

8 points

Jun 30, 2016 4:37 PM in response to Bikebear

Downloaded etrecheck again and also rebooted machine, success this time etre finished and produced log as below, any thoughts?

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-01 09:32:55

Download EtreCheck from https://etrecheck.com

Runtime 9:21

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 516

Video Information:ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G12a) - Time since boot: less than an hour

Disk Information:ⓘ

Hitachi HTS545050B9A302 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 496.14 GB (252.58 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

~/Library/LaunchAgents/com.Software-Updater.agent.plist

/Applications/Software-Updater/Software-Updater -guid 15866347050577150 -source tgo2-1626

One unknown file found. [Check files]

Kernel Extensions:ⓘ

/Applications/EyeTV.app

[not loaded] com.elgato.driver.Pluto2 (1.1 - 2010-08-24) [Support]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.3 - 2011-11-22) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.3 - 2011-11-22) [Support]