Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 6+ starts playing music on its own. It happens at random times with all apps closed and with or without the headphones. It's draining my battery constantly! It came on one we I was driving alone and it scared me I swerved off the road.

PPlease contact me with how to fix this. I'm nurse it does it in patients rooms, in meetings and it very well could have caused me to have an accident the other night. Please tell me what I need to do. It's not Pandora it's only Apple music that plays - Pandora doesn't have this problem so I've stopped purchasing Apple music (it hasn't helped so far but it's now time for an upgrade and this is really making me look at other brands because the near miss accident really scared me and it makes me concerned I have no control over Elective Apple apps on my phone like they continuously run randomly in the background without my permission!

SIncerely

busy busy hospital nurse !

Posted on Jun 29, 2016 9:55 PM

Reply
Question marked as Best reply

Posted on Mar 26, 2017 8:28 AM

After more than ten years as an Android smartphone user I relented to the pleadings of my family and bought my first iPhone (but not my first Apple product). Part of my surrender lies in the fact that I love my iPad and other Mac products. I find them intuitive and simple. (I also admit to owning and operating Windows and Unix hardware and software. I am no platform bigot.)


But letting Cupertino make all my life choices for me is what kept me away from the iPhone for so long. And this is the best example of Cupertino overreach I can imagine. After just two days with my phone, the way it pops up with songs in the middle of something else is beyond my understanding and my patience. (And I assure you that there are no other Bluetooth devices in the house and certainly not in my office. I don't have one in my car. I don't have any on any computer devices in my office. If this is because I also own an iPad, I'm going to get really angry.)


I listen to music a lot. But I cannot have it starting on its own. I have tried all the hacks: hard stop; full-phone shut-down; incense; chocolate brownies (okay, the brownies were just a coping mechanism). I am prepared to remove iTunes (if I knew how) from my phone. But I wonder what else would start playing after I removed that and all the music I've spent a day loading.


I'm asking the ghost of Steve Jobs: Hey, Steve! Would you allow your minions to fail in such an annoying way?


(Either way he answers (or his ghost), I win.)

20 replies

Jun 29, 2016 11:56 PM in response to Mom2damax

Do you have a look screen passcode set up? The only way I found to start music from the home screen, would be using the control center by swiping it up from the bottom and taping on the play button. Accidentally pressing the remote control on the Apple EarPods will also start the playback.

To make sure that there are no apps running in the background, double click the home button and close all apps in question by swiping them upwards, especially the Music app.

As for the battery drain, try to force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by doing that.

Setting it back to factory settings would be the next step, to ensure that this problem is not software related. Follow the steps mentioned in this article to do so:

Use iTunes to restore your iOS device to factory settings - Apple Support

My iPhone 6+ starts playing music on its own. It happens at random times with all apps closed and with or without the headphones. It's draining my battery constantly! It came on one we I was driving alone and it scared me I swerved off the road.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.