iTunes Quits Unexpectedly

Question

For some reason my iTunes keeps crashing and will "Quit Unexpectedly." I did a clean install of OS X El Capitan and all associated programs but I&#x27;m still having issues. I moved the iTunes folder from my Time Machine backup and all the files are there and working but still after about 30 minutes of use - sometimes longer - iTunes will unexpectedly quit. I tried Disk Utility to see if anything was wrong and it didn&#x27;t find anything to repair.Any ideas? Is there a better way to import my music if that&#x27;s the cause of the problem?

iOSHelper5 · Answer

Im not quite sure what to say but you might want to try updating iTunes from  the app store, Or just your overall computer if it is available. Sorry if this does not work, I have not ever seen this problem.

SMurphy · Answer

Thanks - all of my software is up to date. I&#x27;m still experiencing this issue though. 😐

John Galt · Answer

I moved the iTunes folder from my Time Machine backupHow did you do that? The correct way would be to "Enter Time Machine" and restore the backed up iTunes folder.Be sure to select the folder from a backup predating the "erase and reinstall" – not one created subsequent to that time.If iTunes continues to "unexpectedly quit" find the relevant crash report using the Console app. Copy and paste the entire crash report in a reply. Omit or obscure any information you might consider personal.

SMurphy · Answer

Hi John - After doing a clean install I manually installed all software on my own not from the Time Machine backup. When I connected the Time Machine hard drive it asked me to setup the drive as Time Machine but I was afraid it would erase it. I located the backup file I needed and copied and pasted the "iTunes" folder into my Music folder on my hard drive in the same location. Isn&#x27;t this the same as restoring the files from a backup?Below is the crash report:Process:               iTunes [1676]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesBuild Info:            iTunes-1200012004001006~4Responsible:           iTunes [1676]Crashed Thread:        0  iTunes main  Dispatch queue: com.apple.main-threadThread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread10  com.apple.iTunes               0x000000010c1e9bf7 0x10b93b000 + 91043756   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010bb252d9 0x10b93b000 + 20077693   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010bc6880a 0x10b93b000 + 33321067   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c71113d 0x10b93b000 + 145083493   com.apple.iTunes               0x000000010c84ed05 0x10b93b000 + 158097974   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c0394fe 0x10b93b000 + 73331183   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c71181f 0x10b93b000 + 145101113   com.apple.iTunes               0x000000010c7115bb 0x10b93b000 + 145094994   com.apple.iTunes               0x000000010c710cdd 0x10b93b000 + 145072295   com.apple.iTunes               0x000000010c756dc2 0x10b93b000 + 147941786   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972521   com.apple.iTunes               0x000000010c6584fb 0x10b93b000 + 137515472   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972521   com.apple.iTunes               0x000000010c6584fb 0x10b93b000 + 137515472   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c71181f 0x10b93b000 + 145101113   com.apple.iTunes               0x000000010c7115bb 0x10b93b000 + 145094994   com.apple.iTunes               0x000000010c710cdd 0x10b93b000 + 145072295   com.apple.iTunes               0x000000010c756dc2 0x10b93b000 + 147941786   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 14797252Thread 18:: iTunes Store Purchases - Client Command Processor Thread2   com.apple.iTunes               0x000000010c71181f 0x10b93b000 + 145101113   com.apple.iTunes               0x000000010c7115bb 0x10b93b000 + 145094994   com.apple.iTunes               0x000000010c710cdd 0x10b93b000 + 145072295   com.apple.iTunes               0x000000010c756dc2 0x10b93b000 + 147941786   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c7115bb 0x10b93b000 + 145094993   com.apple.iTunes               0x000000010c710cdd 0x10b93b000 + 145072294   com.apple.iTunes               0x000000010c756dc2 0x10b93b000 + 147941785   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972526   com.apple.iTunes               0x000000010c757146 0x10b93b000 + 147950787   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 147972522   com.apple.iTunes               0x000000010c71181f 0x10b93b000 + 145101113   com.apple.iTunes               0x000000010c7115bb 0x10b93b000 + 145094994   com.apple.iTunes               0x000000010c710cdd 0x10b93b000 + 145072295   com.apple.iTunes               0x000000010c756dc2 0x10b93b000 + 147941786   com.apple.iTunes               0x000000010c7579c4 0x10b93b000 + 14797252       0x10b93b000 -        0x10d311fff  com.apple.iTunes (12.4.1 - 12.4.1) &lt;874A2097-F3D9-3412-BEDC-712288B4D8F7&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x10d79a000 -        0x10d81eff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;058CC454-B482-3B72-BC4C-1B6E049F14A3&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x10d8a8000 -        0x10da69fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) &lt;EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib       0x10da84000 -        0x10dbdcff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) &lt;F71695A1-CB46-372F-A8DE-2EFCD9A06767&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib       0x10dca1000 -        0x10dcedff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) &lt;2D7CA505-0F66-3528-AE7C-719B58B827F9&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib       0x10dd85000 -        0x10ddd0fff +libgnsdk_submit.3.06.1.dylib (3.6.1) &lt;D302DD68-8BB0-3FA1-8C16-75D4C08EABC2&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylib       0x11c921000 -        0x11c925fff  com.apple.QuartzComposer.iTunesPlugIn (1.6 - 18) &lt;FC0A3E2F-3544-3FAD-B5C5-1820E704C66A&gt; /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer

John Galt · Answer

When you wrote "clean install" I am assuming you erased the startup volume and reinstalled OS X according to the following: Erase your drive and install OS X. Is that correct? Assuming that is the procedure you followed Apple&#x27;s prescribed way of reinstalling your own software is to use Setup Assistant, which is the step immediately subsequent to that. It is described in detail here: Move your content to a new Mac.It asks if you want to transfer information from a Time Machine backup. That would allow you to select your User account, and specifically the Music folder alone, if you wanted to constrain the restoration to that.Having said that, I do not know what would occur if you were to open the TM backup and use the Finder to drag files and folders across the way you described, especially with programs such as iTunes when "Keep iTunes media folder organized" is selected in its Preferences. That folder, and Time Machine for that matter, ought to be considered "no user serviceable parts inside" when it comes to manipulating their contents. It might work, but it&#x27;s asking for trouble, and might explain the crashes you&#x27;re experiencing.When I connected the Time Machine hard drive it asked me to setup the drive as Time Machine but I was afraid it would erase it.I believe the dialog asks if you want to use it for Time Machine backups. That does not erase it, but it will probably create a new backup, separate from the existing one.After erasing a source volume – and not restoring from a Time Machine backup – you will need to "associate" that backup with the newly erased source. Time Machine should ask if you want to do that, but if it doesn&#x27;t, you can explicitly instruct it to do that later.In any event, what I recommend after an "erase and reinstall" is to follow the path Apple provides for you: transfer information from your Time Machine backup – selectively, if desired. At this point, that may be the least time-consuming option for you.

SMurphy · Answer

Thanks! If I keep getting this issue I&#x27;ll do just that. Although I think back in October I just drug it into position as well from a Carbon Copy Clone of my hard drive so it also wasn&#x27;t from Time Machine but I never had any issues.Thanks so much for the detail and help. I really appreciate it.