when I sign in to my apple id, I get a notification but it shows a wrong location.

When I sign into my apple id account, I receive a notification, but it shows an incorrect location

Posted on Jul 12, 2016 3:36 AM

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82 replies

Mar 2, 2017 3:04 PM in response to Blatay

Blatay wrote:


I understood that. You were suggesting that the problem might be that it is hard to determine where a computer is located since it does not have GPS.


I am suggesting that maybe Apple has a software problem that misidentifies locations since they get it wrong with computers and phones.

There is no software problem with computers mis-identifying locations. The problem is they have to use inaccurate data sources. The only way Apple could remedy that would be to put a GPS chip in the computer.


If your phone is not showing the properly location, the problem is most likely with your phone, specifically. No one else in this thread has reported such an issue and I haven't heard of this being a significant issue.

Mar 2, 2017 7:43 PM in response to IdrisSeabright

Not to be contentious, but to say no one else is reporting the issue with their phone is not correct. Most posts in this thread do not specify what device they are talking about. Some specify that they are talking about their computer. Others specifically mention their iPhone or iOS.


Like another poster in this thread, my phone was showing the proper location in maps, but when I logged into my Apple ID, it sent a message to my computer saying someone was logging in on a phone in a location 700 miles away.


I suspect that it was not an issue with my phone (despite your assertion that is is my phone), but rather something to do with Apple messing up their notifications. Or messing up in how the identified the location of my phone.


I could be wrong and have no insight into how Apple generates those notifications. Perhaps you have information about the problem that I don't.


You may now have the last word since this discussion doesn't really seem to be contributing to the issue.

Mar 8, 2017 12:16 AM in response to Blatay

I was worried initially when I signed into iCloud from my iPhone and had a warning someone was trying to sign into my account from Middlesbrough.


I do have BT Broadband and am connected to the wifi. So looks like it's happening to a number of people.


Little things, make a big difference and if it wasn't for me searching to find out the issue, it might not be a significantl issue but to be told you are being hacked when you're not actually is ridiculous. Apple and feeling like a trusted brand has slowly been going downhill.

Mar 19, 2017 4:00 PM in response to richardfromtriadelphia

Yeah that's from searching the web and coming accost a fraudulent sight. Some one has managed to see the search data for you're phone and attempts to use it. If you are dumb enough to say yes than they have free access to you're apple money. Not for nothing either you're apple money can be used on some apps to buy bit coin. (Web search bit coin if you don't know what that is you should). So always say no in reality apple has done well to catch this since hackers are more and more skilled these days. Calling or messaging customer service may yield possative results in securing you're Apple ID. But let's be real are you gunna stop searching sights that are ... then probably gunna see this problem occasionally.

Mar 19, 2017 5:00 PM in response to Vapour369

Vapour369 wrote:


Yeah that's from searching the web and coming accost a fraudulent sight. Some one has managed to see the search data for you're phone and attempts to use it. If you are dumb enough to say yes than they have free access to you're apple money. Not for nothing either you're apple money can be used on some apps to buy bit coin. (Web search bit coin if you don't know what that is you should). So always say no in reality apple has done well to catch this since hackers are more and more skilled these days. Calling or messaging customer service may yield possative results in securing you're Apple ID. But let's be real are you gunna stop searching sights that are ... then probably gunna see this problem occasionally.

Very little of what you said has any basis in reality. The reason that the location is different than the actual physical location has nothing to do with people accessing your search data. The reason has been explained, repeatedly, in this thread.


Yes, you should always have a strong passcode and two-factor authentication on your Apple ID. No, you shouldn't respond to emails asking for personal information.

Mar 29, 2017 5:24 PM in response to Pumpkin4

To be clear...


The IP address shown in this dialog is provided by your ISP, not Apple.


If the ISP registers your IP address as being located in Rubber Boot RI, that is what the message that Apple merely passes on to you will say.


It's apparently a common Apple ID problem.


It is NOT an Apple or Apple ID problem.


iOS or macOS is passing on what it was told by your ISP when it asked.

Apr 6, 2017 2:07 AM in response to tomsta09

I had the same problem when I tried to update my ipad to IOS 10.3.1 - the message told me it was being accessed from a device in Middlesbrough! I was concerned about this, so hit the 'do not allow' button, and then was unable to get any further authentication texts to my 'safe' number! I then had to get apple to call me and give a number verbally. After finding these posts, I realised that there was nothing suspicious about it - it looks like it is caused by a BT Broadband setting defaulting to Middlesbrough - that is, the ISP causes it, but in my opinion, it should be Apple who resolves it - either by making their system locate the devices accurately, or working with the ISPs so that they can make a change to their systems. There's enough internet fraud going on already, and it's really not good enough to encourage use of an authentication system that has the potential to worry people further.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

when I sign in to my apple id, I get a notification but it shows a wrong location.

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