when I sign in to my apple id, I get a notification but it shows a wrong location.

When I sign into my apple id account, I receive a notification, but it shows an incorrect location

Posted on Jul 12, 2016 3:36 AM

Reply
82 replies

Mar 19, 2017 4:00 PM in response to richardfromtriadelphia

Yeah that's from searching the web and coming accost a fraudulent sight. Some one has managed to see the search data for you're phone and attempts to use it. If you are dumb enough to say yes than they have free access to you're apple money. Not for nothing either you're apple money can be used on some apps to buy bit coin. (Web search bit coin if you don't know what that is you should). So always say no in reality apple has done well to catch this since hackers are more and more skilled these days. Calling or messaging customer service may yield possative results in securing you're Apple ID. But let's be real are you gunna stop searching sights that are ... then probably gunna see this problem occasionally.

Mar 19, 2017 5:00 PM in response to Vapour369

Vapour369 wrote:


Yeah that's from searching the web and coming accost a fraudulent sight. Some one has managed to see the search data for you're phone and attempts to use it. If you are dumb enough to say yes than they have free access to you're apple money. Not for nothing either you're apple money can be used on some apps to buy bit coin. (Web search bit coin if you don't know what that is you should). So always say no in reality apple has done well to catch this since hackers are more and more skilled these days. Calling or messaging customer service may yield possative results in securing you're Apple ID. But let's be real are you gunna stop searching sights that are ... then probably gunna see this problem occasionally.

Very little of what you said has any basis in reality. The reason that the location is different than the actual physical location has nothing to do with people accessing your search data. The reason has been explained, repeatedly, in this thread.


Yes, you should always have a strong passcode and two-factor authentication on your Apple ID. No, you shouldn't respond to emails asking for personal information.

Mar 29, 2017 5:24 PM in response to Pumpkin4

To be clear...


The IP address shown in this dialog is provided by your ISP, not Apple.


If the ISP registers your IP address as being located in Rubber Boot RI, that is what the message that Apple merely passes on to you will say.


It's apparently a common Apple ID problem.


It is NOT an Apple or Apple ID problem.


iOS or macOS is passing on what it was told by your ISP when it asked.

Apr 6, 2017 2:07 AM in response to tomsta09

I had the same problem when I tried to update my ipad to IOS 10.3.1 - the message told me it was being accessed from a device in Middlesbrough! I was concerned about this, so hit the 'do not allow' button, and then was unable to get any further authentication texts to my 'safe' number! I then had to get apple to call me and give a number verbally. After finding these posts, I realised that there was nothing suspicious about it - it looks like it is caused by a BT Broadband setting defaulting to Middlesbrough - that is, the ISP causes it, but in my opinion, it should be Apple who resolves it - either by making their system locate the devices accurately, or working with the ISPs so that they can make a change to their systems. There's enough internet fraud going on already, and it's really not good enough to encourage use of an authentication system that has the potential to worry people further.

May 7, 2017 2:55 AM in response to IdrisSeabright

Idris Seabright, I don't think you can have read many of the posts; numerous people are having the same problem and the fault is quite clearly with apple. I too am being warned that someone in Middlesborough (hundreds of miles from my location) is trying to log in; this is a warning from Apple and appears to suggest that I may be being hacked. I have finally concluded that this is not the case, but not thanks to apple. It appears likely that any BT internet user is getting this misreporting of location but since the same thing is happening to people in several different countries is it not time apple actually addressed the issue themselves? They have chosen to send me a notification based on incorrect information, they have been told by dozens of people in this thread at least that this is duff information but they choose to continue using it.

I have been a very loyal apple customer for over 15 years but I feel I am being systematically driven away by a combination of arrogance and incompetence.

May 14, 2017 3:46 AM in response to richardfromtriadelphia

I was equally spooked by this - a message that someone in Kew Melbourne , 1600km from Brisbane was trying to login using my ID. I changed my password - when it happened again and again I realised it was a glitch - from the forum likely relating to the home base of my ISP (Telstra).

2 factor ID and warnings about logins are great but this is seriously counterproductive and engenders great anxiety. Needs fixing!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

when I sign in to my apple id, I get a notification but it shows a wrong location.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.