HT205237: Use your Smart Keyboard with iPad Pro

Learn about Use your Smart Keyboard with iPad Pro
BobBurns
Level 1 (6 points)
iPad

Q: iPad Pro Smart Keyboard not working

iPad Pro is intermittently non reponsive to the IPad Pro Smart Keyboard.

Tyopical occurs when attempting to enter text in address field of the mail app

when the mail app has been opened by Safari to mail a link etc

Posted on Jul 16, 2016 4:34 AM

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BobBurns

Q: iPad Pro Smart Keyboard not working

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  • Helpful answers

  • by chris_g1,Helpful

    chris_g1 chris_g1 Jul 16, 2016 4:45 PM in response to BobBurns
    Community Specialists
    Jul 16, 2016 4:45 PM in response to BobBurns

    Hello BobBurns,


    Thank you for using Apple Support Communities. 


    I understand from your post that your iPad Pro Smart Keyboard is not responding all the time. I recommend the steps in the following article to help resolve this type of issue: 

     

    Use your Smart Keyboard with iPad Pro

     

    Get help

    If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

    1. Make sure that your iPad Pro and Smart Keyboard are in the Type position.
    2. Remove the Smart Keyboard from your iPad Pro.
    3. Restart your iPad Pro.
    4. Reconnect the Smart Keyboard.

     


    Best Regards