iPad Pro Smart Keyboard not working

I had the same issue and then toggled Bluetooth and turned off the ipad. It worked for a bit and then it wasn’t being recognized again. Now it’s working again. Only difference is that I’m turning off the iPad Pro at night where I used to leave it in sleep mode all the time when not using it. Since I started doing that, it hasn’t disconnected and always recognized. Worth a try...

I gave up on the Apple keyboard. I purchased a Brydge keyboard instead, selecting the right model for my iPad Pro 10.5". It connects via Bluetooth and has a rechargeable battery. It's a little bother to recharge every now and then, but so far I've used it for a couple of weeks without recharging. The connectivity works very well. The keyboard is also optionally backlit, which I love.

moogie007 you have been mislead. There is no update to solve this problem. It is a hardware design failure. You need a new cover. Apple is not gracing up to their issues. They must have sold thousands of these things.

I‘m typing this on the touch screen with my index fingers so pardon me if you have too read this as slow as I am typing very slowly.

I‘m considering a conspiracy theory right now. Could it be possible that Apple wants us to get use to using the iPad without the attacher keyboard? After all, that has been their modus operandi... for example...

• The end of life of Final Cut 7.
• The lack of optical drives.
• No headphone out of iPhone... to name a few.

I think this is their way of telling us that we need to use the iPad as a tablet and get use to the idea that is is not a laptop.

Could this be a harbenger of things to come?

WHY HAS THERE BEEN NO OFFICAL ATTEMPT TO CORRECT THIS ANNOYING PROBLEM?

I WILL NOT PURCHASE ANOTHER IPad Pro UNLESS THIS PROBLEM IS FIXED ASAP.

I was considering ordering an iPad lab pac of 32 stations for my media classes, but that idea is on hold.

Windows and Android are looking better every day!

I took mine to a Mobile repair shop yesterday, he told me he’s had a lot of problems wiry the latest update over all Apple mobile devices, he said before the boffins at Apple would troubleshoot and add new things into the update in one room, but with Covid they are doing it remotely and seem to be creating more bugs as they can’t test all their work together.

so he suggested to wait for new update soon. Sigh. I’m so shocked with Apple, I love their products and their customer service was outstanding.

Sooo. I have tried to get my keyboard replaced under the Apple programme. They are refusing as the keyboard has delaminated slightly on the side. They claim it is a tear and not normal wear and tear! It has split where plastic meets the felt part. I was disgruntled that it was ANOTHER failure on Apples part! At the shop they even told me what good condition the keyboard was in!

I have escalated this to customer services who have fobbed me off and are now ignoring all my further emails...!

This does not help for me. My folio keyboard is non-functional. I was getting the "device not recognized" warning, but now I'm not seeing any warning message. It's as if the keyboard does not exist.

I'd like to know what to do next. Take it to an Apple store if I can find one open?

Apple refuses to fix mine or even give me a date for tech support, and it’s obvious it’s a design failure from Apple and it didn’t last 2 years before failing with such messages, and now it’s completely useless, iPad Pro 12.9” 2nd Gen.

Contacts are in perfect state as it has always been in write position over my desk, folding just once in a month or so.

This post is constructive as it shows the other users what happened to me.

Ok, I see Apple you don’t agree with me in Class-action Lawsuit. Post deleted/moderated. Ok. Forget about the Class-action Lawsuit. I was not the first user to use that statement.

Hi everyone.

So can I ask, has there actually been a work around for this problem?

I traveled down to the apple store yesterday to get it fixed. They fiddled with it for a while and said that was all they can do.

They changed the keyboard over to test my iPad Pro 2gen to see if it was the Smart Keyboard and of course it worked ok, as it does for a while then stops.

My iPad too was skipping letters and didn’t always type properly and you had to hit the keys harder, which was weird, but it was again working fine in the store, sigh.

Amyway, I still don’t know if it’s the keyboard or the iPad that’s the problem.

If it’s keyboard (and ill use my iPad without keyboard for a few days to test it) then should I fork out for a new one or buy a generic? If generic which brand do you recommend?

thanks.

I am also facing this problem of Apple Keyboard not being recognised after the latest IOS update. Sometimes it works sometimes it doesn’t Also there is a huge lag time before the keyboard is being recognised. Hope Apple comes up with a resolution to this very soon.

I got the impression they aren’t going to fix it. It only stated after the latest update. I’m going to get into using it today in my course work. Then do as Allan suggested and get a Bluetooth keyboard.

mum really shocked at Apple I’ve used Apple for over 30 years and they have always been phenomenal.

they said they will call me back tomorrow on a follow up call, you don’t get that from a PC company!

thanks all.

Moggie-007

Not only they won't fix it but where I come from the keyboard is no longer sold. Failed product and no responsibility. I have also used Apple for about 15 years and bought many many devices. Slowly taking them out. For example they no longer support sell Airport so have gone to third party mesh product. I am also using MS Onedrive for a number of reasons.

Apple has not done the right thing with this product.

P

My Smart Keyboard doesn’t work most of the time. I have read many posts of this same issue and the recommended fix doesn’t fix anything. Apple please support your customers. These products are not cheap and I expect them to work for me when I need them.

Same issue here. I brought it to the Apple store and they told me “Yes, we sold you a keyboard for $160 and it abruptly stopped working after a couple of years with no fault of yours. The solution that we propose to you is that you buy another one.” This is just outrageous. The genius told me that this is a very common and well known issue, these keyboards, despite being ridiculously expensive, don’t last, and the company has decided to do nothing about it. I really think that they should do a replacement program like they had to do for the laptop keyboards.

Same here.