iPad Pro Smart Keyboard not working

I had this problem. I took my jewelry loop and inspected the connective nubs, I found there to be some build up which I thought might be inhibiting the connection. I took a Q-tip with alcohol and swabed and wiped dry the nubs. Bingo! Working like a charm.

The only thing Apple understands is lawsuits so class action lawyers take note. Congrats apple, you are the Microsoft of the 80s. Same issue, useless $170 keyboard and yes sometimes the "simple" solution of a hard shut down, disconnect and reconnect works ...for one session. "Apple, it just works - once in a while". Apple get your stuff together, you are losing customers daily. I will be at the apple store this week to see if they will replace the keyboard. Doubtful. So frustrating.

Do you mean that the keyboard doesn't work but the screen turns on when i open the ipad screen?

I just noticed that i've been getting message which says "The accessory is not supported by the device".And now my kayboard doesn't work.Is it really associated with IOS10?

Spoke to soon, the problem reemerged. I was on with a Apple tech for almost an hour trying to trouble shoot the problem, but no luck. The serial number, which is embossed on the felt part of the keyboard (poor engineering) was worn off, so I could get a replacement. Looking at a the Logitech.

Same issue here, I have had the pro 12.9 Since it came out I have been through two keyboards and on my third now.

I like the function of the Apple Keyboard but at $99 a shot I will not buy another. I have a co-worker who has had the same device for the same amount of time and the Zagg keyboard with no issues. My first KB had the screen flickering and I would just have to remove the keyboard and within seconds it stopped flickering and I could use the IPad, reconnect the keyboard would bring back the issue tried all of the suggestions eventually discarded and replaced. Second Apple Keyboard 10 mo old started to not function as Keyboard could eventually get it to work by disconnect and reconnect if I didn't get the error message it would work, eventually it would became bigger issue than it was worth. I discarded it and now have my third will probably work about 10 months at my use pace.

I found nudging the iPad Pro on the keyboard ever so slightly to the left or right with my finger solves this issue. The magnet grabs the keyboard, and it normally hits the contacts right on. But sometimes it's a fraction off. Nudging it makes it connect.

I had this problem for about two weeks until my Smart Keyboard stopped working altogether. What's worse, while waiting for my local Apple Store to reopen after their summer break, I've noticed that if I keep my (no-longer-working) Smart Keyboard attached to my iPad Pro, then I'll invariably get a "your iPad has been disabled" message and have to wait fifteen minutes before I can restart my iPad. Once it fires up again, I'm asked to retype my Apple ID password, sometimes several times over. I've now completely detached the keyboard, and waiting for my Apple Store to open up on Monday.

I dare are say I'm not the only person with this problem.

I had the same problem but I fixed by simply puting my ipad in type position then taking off the ipad so only the smart keyboard is in the type position and posisioning the pins facing straight up then I carefully put the i pad back on and it amazingly worked.

I also have this issue and sad to say the resolution that worked was to put the keyboard on a slant. I've had this keyboard for a year now and didn't start getting this error message until a few months ago after I updated my ios. It might be wear and tear but I highly doubt it. Someone should probably take a look at this soon.

I have tried most of the solutions mentioned in this thread. It might work for a few minutes but then it's reverts to not working. It worked up until a few months ago also. I don't think it's wear and tear as I don't use it daily. I am very unhappy with this product.

I had to replace mine. It wasn't damaged though. It had no signs of wear and tear. My theory was the chip that prevents unlicensed keyboard connections starts to glitch after a year. It has to be software in my opinion. The new keyboard works great though.

Hi,

This intermittent problem is a real pain in the butt. I use my iPad Pro for business and presentations and having the keyboard become unresponsive for no reason is both debilitating and in some circumstances, embarrassing!

When will there be a fix released for this issue as it seems that there are many thousands of Apple customers complaining about this fault with the device / iOS?

Thanks,

John.

i had the same problem and I tried this and my keyboard was working.

1. Detatch ipad of out keyboard and turn off (no need to power off using the power button but you may try if this isn't working for you)

2. Now detach the keyboard off the magnetic contact and reattach

3. Turn on your ipad with wifi connection and place it down and attach to the magnetic contact to be in place.

See how it is working for you.

P.S. I read one of the solutions using the magnet moving on the magnetic field on the keyboard to activate the magnetic flux. It seemed working but then it was on and off. But after doing that I tried this and it always worked for me.

I also have this issue. It keeps disconnecting but the command+H to get back to home works just fine. I just cannot type anything which is the entire reason I got the keyboard. I don’t think it’s a hardware problem, but a software problem since the command+H still works.

My keyboard started working again after restarting the iPad as mentioned in this post. However, I use this iPad exclusively for school and taking lecture notes in very fast progressing classes. It would be a huge inconvenience if the keyboard were to stop working during class!

I updated my iPad yesterday to the latest OS so perhap this is the issue - please fix ASAP!