AMD Radeon R9 M390 Driver issues on Windows 10

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Level 1

7 points

AMD Radeon R9 M390 Driver issues on Windows 10

(Late 2015 27-inch iMac i5 3.2GHz 1TB SSD)

I've installed Windows 10 using the updated boot camp software and drivers from Apple. I still get error "No AMD graphics driver installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware.".

I've tried downloading various "updated" drivers from AMD and Apple, but get no results, still the errors of the graphics card not found/ driver not found. I've been trying for months to resolve this issue, and have gotten nowhere with any of the three parties Tech support. Microsoft and Apple say it's the hardware manufacturers responsibility, while AMD says it's an Apple issue. No one seems to want to take responsibility and I'm so frustrated at this point.

Has anyone had a successful workaround to this issue?

iMac, Windows 10, Late 2015 27-inch iMac 3.20GHz

Posted on Jul 16, 2016 9:38 PM

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Answer 1

Jan 9, 2017 3:06 PM in response to brianc500

I have 16 iMacs 27inch with R9 m390 graphics cards. Running Windows 10 anniversary. When first starting up the system seems to run correctly. The AMD settings software gets updated with bootcamp update tool. Then the AMD Software Setting software suggests to update to 16.12.1 optional 16.12.2. If you update to the "suggested" driver you will get the error stated before in the earlier post. Then you will have to goto AMD and get the 15.xxx software and reload the Settings Software. I have a ticket in with AMD and contacted Apple. I even had Apple swap out a iMac that was unable to see the graphics card no matter what I did in windows although Sierra had no problem with it. So as of right now DO NOT update the firmware to 16.12.x you will have fun reverting back to the 15.XXX version.

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Answer 2

Loner T

Level 9

59,536 points

Jul 17, 2016 6:38 AM in response to brianc500

Do the BC drivers supplied by BC Assistant work properly? What is the version of the current AMD drivers?

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Answer 3

brianc500 Author

Level 1

7 points

Jul 18, 2016 1:31 PM in response to brianc500

The drivers that were supplied with BC do not work with the video card. Every time I try to open AMD settings I get this error:

This is the version of the Boot Camp tools installed:

Error in Graphics Card Driver Properties:

This is the latest AMD driver available for BC from AMD's site:

Driver version installed:

I've tried to manually roll back the driver to the version from Last year, but it still has the same issue. I've also tried to manually install the driver from the list of available drivers with no success either:

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Answer 4

Loner T

Level 9

59,536 points

Jul 18, 2016 1:47 PM in response to brianc500

On a iMac 5K with R290 and W8.1, I have used 14.200.1002.1002 drivers from BC Drivers package 5.1.5766 (5.1.5769 - Download Boot Camp Support Software 5.1.5769 ).

These are for a different card, but you can try these and see if they make a difference.

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Answer 5

skorolev

Level 1

21 points

Jul 20, 2016 11:37 AM in response to Loner T

I have the same problem, there is no solution, only wait new driver version.

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Answer 6

skorolev

Level 1

21 points

Sep 14, 2016 12:17 PM in response to skorolev

much time has passed and there is no solution!

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Answer 7

Nov 2, 2016 3:44 PM in response to brianc500

I am not sure of the procedure on a Mac but I get this on a PC with Win 10. You need to get a graphics driver removal tool and use it in safe mode. Once drivers are removed go to AMD site and use the auto detect tool and reinstall the old Radeon drivers.

Every day or so I needed to do this so I reverted back to Win 8.1 as there are only so many hours in day. Not sure who is at fault AMD or Windows but we will be old and tired by the time they fix it.

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