Macbook 2016 HDMI output flickering

I have both MacBook 2015 and MacBook 2016,


and I've purchased the original Apple USB-C Digital AV Multiport Adapter.


I've loaded both MacBooks with genuine copies of Windows 10 Pro with bootcamp, partition cut into half between Mac OS and Windows 10.


The new MacBook 2016, while doing screen cloning using the Multiport Adapter under Windows 10,


the output always flickers, and the pattern is always consistent:


1.) Waking up from sleep, always flickers once;

2.) And then will at least flickers 2-3 times more;


It doesn't happen with the MacBook 2015,


is this is hardware design flaw of the new MacBook 2016?? Or is it a software (driver) issue?


All drivers are being updated to the latest.

MacBook, Windows 10

Posted on Jul 17, 2016 9:32 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2017 12:36 PM

I had the same problem with my 2016 MacBook. I also experienced sporadic disconnects of my external SSD drive. Not cool. It got worse. In the end I could not reliably charge the device. It boiled down to the USB-C connector being faulty and had it replaced on warranty. After that repair the HDMI Adapter worked without a problem.

394 replies

Aug 25, 2016 2:39 PM in response to kenofstephen

The Issue :External monitor attached to the Apple USB-C Digital AV Multiport Adapter causes flickering.

My Analysis : When an external monitor is connected, the Apple USB-C Digital AV Multiport Adapter sends more than one Hot Plug Detect interrupts. Also, when the external monitor is turned off, the Apple USB-C Digital AV Multiport Adapter occasionally does not communicate any Hot Plug Detect interrupts and fails to re-establish the connection when the monitor is actually turned on. The Hot Plug Detect feature is a communication mechanism that makes the source device aware that it has been connected/disconnected to/from the sink device. When the HDMI cable is inserted between the devices, the resulting hot-plug detection instantiates a start-up communication sequence. The Apple USB-C Digital AV Multiport Adapter takes some time to address these multiple Hot Plug Detect interrupts which may cause flickering on the external monitor. No workaround is available for this issue.

Aug 25, 2016 5:03 PM in response to Dr.Mac.

"No workaround is available for this issue."


The workaround is to reboot the machine. Surely whatever gets cleared/reset in a reboot could be cleared/reset at other times as well?


Also, this doesn't only happen with the Apple USB-C Digital AV Multiport Adapter, I also have a Minix Neo C (http://minix.com.hk/en/products/neo-c-usb-c-multiport-adapter) which has exactly the same symptoms under the same circumstances. (Indeed, I bought this second adapter to see if it would solve the problem). This makes me think that the problem is in the computer, not the adapter.


Anyway, I've sent another series of log files to Apple with all 3rd party stuff disabled. Hopefully they will realise it's at their end and start getting on with identifying a root cause.


-ambanmba

Aug 25, 2016 11:10 PM in response to kenofstephen

You guys should all be opening service tickets with Apple. You can maybe even reference mine (Apple Care Case 1184045304) or this forum. I don't think they read this forum and unless they get a bunch of people complaining this issue may not float to the top of the priority list. The guys at the local Apple Store claim they've never heard of the problem and it wasn't until I escalated through a few levels of support that they started paying closer attention.


-ambanmba

Aug 26, 2016 8:23 AM in response to ambanmba

Entered a chat with apple and i got this answer with the addition that they seem to push another update for 10.11 before 10.12.

"Yes we will be making an update in the next week or so. Not to worry this issue will get resolved..."


I referred to ambanmba's case so atleast it sound like they are close to a solution, but hey, i guess we need to wait a few weeks to know for sure. Hope is up atleast.

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Macbook 2016 HDMI output flickering

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