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User profile for user: Shadowarcher14
Shadowarcher14 Author
User level: Level 1
6 points

10.11.6 and Microsoft Office not playing nice

Since upgrading to 10.11.6, Microsoft Office will not run on my computer. I use Outlook and Excel almost daily as well as Word and Powerpoint and none of them will even start on my computer. Upon trying to open the program a pop up comes up saying that the application cannot open and to may be a developer issue. Has anyone else experienced this problem?


I have a Mid-2012 13" MBP, 2.9 GHz i7, 16GB RAM

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Jul 21, 2016 8:24 AM

Reply
20 replies
User profile for user: Shadowarcher14
Shadowarcher14 Author
User level: Level 1
6 points

Jul 22, 2016 7:53 AM in response to Csound1

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-22 17:51:22

Download EtreCheck from https://etrecheck.com

Runtime 1:35

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Apps are crashing

Description:

Microsoft Office 2016 will not open. Says:


“Microsoft Word cannot be opened because of a problem.


Check with the developer to make sure Microsoft Word works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.


Click Report to see more detailed information and send a report to Apple.”


Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown Battery: Health = Normal - Cycle count = 591


Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour


Disk Information: ⓘ

OCZ-VECTOR180 disk0 : (960.2 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh SSD (disk1) / : 958.97 GB (494.94 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 959.34 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.18 - 2016-04-22) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.18 - 2016-04-22) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.18 - 2016-04-22) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.18 - 2016-04-22) [Support]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 158 Apple tasks

[running] 73 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 162 Apple tasks

[running] 81 Apple tasks


Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-13) [Support]

[running] com.bjango.istatmenusagent.plist (2015-12-30) [Support]

[running] com.bjango.istatmenusnotifications.plist (2015-12-30) [Support]

[running] com.bjango.istatmenusstatus.plist (2015-12-30) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-14) [Support]

[running] com.bjango.istatmenusdaemon.plist (2015-12-30) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-30) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-29) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-01-07) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

[not loaded] org.virtualbox.startup.plist (2016-04-22) [Support]


User Launch Agents: ⓘ

[failed] com.google.keystone.agent.plist (2016-07-12) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-22) [Support]

[running] com.spotify.webhelper.plist (2016-07-14) [Support]

[failed] com.valvesoftware.steamclean.plist (2016-07-18) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2016-04-22) [Support]


User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Dropbox Application (/Applications/Dropbox.app)

Skype Application (/Applications/Skype.app)

Messages Application (/Applications/Messages.app)


Other Apps: ⓘ

[running] com.getdropbox.dropbox.65632

[running] com.macpaw.CleanMyMac3.Menu.7072

[running] com.skype.skype.58592

[running] org.mozilla.firefox.25952

[loaded] 409 Apple tasks

[running] 178 Apple tasks


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-03) [Support]

QuickTime Plugin: 7.7.3 (2016-07-19)

AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-14) [Support]

AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-14) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-03) Outdated! Update

Default Browser: 601 - SDK 10.11 (2016-07-19)

SharePointBrowserPlugin: 14.4.2 - SDK 10.6 (2016-07-21) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-21) [Support]


3rd Party Preference Panes: ⓘ

Flash Player (2016-06-14) [Support]


Time Machine: ⓘ

Time Machine not configured!


Top Processes by CPU: ⓘ

6% WindowServer

2% fontd

2% kernel_task

0% cloudpaird


Top Processes by Memory: ⓘ

908 MB kernel_task

688 MB firefox

262 MB Skype

197 MB Dropbox

131 MB mds_stores


Virtual Memory Information: ⓘ

8.89 GB Free RAM

7.11 GB Used RAM (2.53 GB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

Jul 22, 2016, 05:50:31 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-175031_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker32

Jul 22, 2016, 05:50:21 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-175021_[redacted].crash

Jul 22, 2016, 05:50:11 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-175011_[redacted].crash

Jul 22, 2016, 05:50:00 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-175000_[redacted].crash

Jul 22, 2016, 05:49:49 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174949_[redacted].crash

Jul 22, 2016, 05:49:38 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174938_[redacted].crash

Jul 22, 2016, 05:49:28 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174928_[redacted].crash

Jul 22, 2016, 05:49:25 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-174925_[redacted].crash

com.microsoft.Word - /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Jul 22, 2016, 05:49:17 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174917_[redacted].crash

Jul 22, 2016, 05:49:06 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174906_[redacted].crash

Jul 22, 2016, 05:48:56 PM ~/Library/Logs/DiagnosticReports/mdworker32_2016-07-22-174856_[redacted].crash

Jul 22, 2016, 05:48:29 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-174829_[redacted].crash

Jul 22, 2016, 05:36:14 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-173614_[redac ted].crash

/Library/DropboxHelperTools/DropboxHelperInstaller

Jul 22, 2016, 05:36:06 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-173606_[r edacted].crash

/Users/USER/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Resources/Goo gleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

Jul 22, 2016, 05:36:06 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-173606_[redacted].crash

/Users/USER/Library/Application Support/Steam/*/steamclean

Jul 22, 2016, 05:35:48 PM Self test - passed

Jul 22, 2016, 04:56:19 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-165619_[redacted].crash

Jul 22, 2016, 04:51:19 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-165119_[redacted].crash

Jul 22, 2016, 04:51:03 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-165103_[redacted].crash

Jul 22, 2016, 04:49:58 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-164958_[redacted].crash

Jul 22, 2016, 04:34:33 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-163433_[redacted].crash

Jul 22, 2016, 04:34:16 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-163416_[redac ted].crash

/private/var/folders/*/DropboxHelperInstaller

Jul 22, 2016, 04:33:49 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-163349_[redac ted].crash

Jul 22, 2016, 04:33:42 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-163342_[redacted].crash

Jul 22, 2016, 04:33:42 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-163342_[r edacted].crash

Jul 22, 2016, 04:19:04 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-161904_[redacted].crash

Jul 22, 2016, 04:18:53 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-161853_[redacted].crash

Jul 22, 2016, 04:10:17 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-161017_[redacted].crash

Jul 22, 2016, 04:08:46 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-160846_[redac ted].crash

Jul 22, 2016, 04:08:37 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-160837_[redac ted].crash

Jul 22, 2016, 04:08:31 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-160831_[redacted].crash

Jul 22, 2016, 04:08:31 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-160831_[r edacted].crash

Jul 22, 2016, 03:24:39 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-152439_[redacted].crash

Jul 22, 2016, 03:18:13 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-151813_[r edacted].crash

Jul 22, 2016, 03:09:14 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-150914_[redacted].crash

/Library/Application Support/Adobe/*/fpsaud

Jul 22, 2016, 02:40:34 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-144034_[redacted].crash

Jul 22, 2016, 02:40:19 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-144019_[redacted].crash

Jul 22, 2016, 02:40:12 PM ~/Library/Logs/DiagnosticReports/Microsoft PowerPoint_2016-07-22-144012_[redacted].crash

com.microsoft.Powerpoint - /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Jul 22, 2016, 02:40:03 PM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-07-22-144003_[redacted].crash

com.microsoft.Outlook - /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Jul 22, 2016, 02:39:54 PM ~/Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-22-143954_[redacted].crash

com.microsoft.Excel - /Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel

Jul 22, 2016, 02:39:46 PM ~/Library/Logs/DiagnosticReports/Microsoft PowerPoint_2016-07-22-143946_[redacted].crash

Jul 22, 2016, 02:39:35 PM ~/Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-22-143935_[redacted].crash

Jul 22, 2016, 02:39:27 PM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-07-22-143927_[redacted].crash

Jul 22, 2016, 02:39:17 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-143917_[redacted].crash

Jul 22, 2016, 02:39:00 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-143900_[redacted].crash

Jul 22, 2016, 02:17:50 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-141750_[r edacted].crash

Jul 22, 2016, 02:09:14 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-140914_[redacted].crash

Jul 22, 2016, 01:17:27 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-131727_[r edacted].crash

Jul 22, 2016, 01:09:14 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-130914_[redacted].crash

Jul 22, 2016, 12:21:40 PM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-122140_[redacted].crash

Jul 22, 2016, 12:21:31 PM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-07-22-122131_[redacted].crash

Jul 22, 2016, 12:20:58 PM ~/Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-22-122058_[redacted].crash

Jul 22, 2016, 12:17:22 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-121722_[redac ted].crash

Jul 22, 2016, 12:17:16 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-121716_[redac ted].crash

Jul 22, 2016, 12:17:07 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-121707_[r edacted].crash

Jul 22, 2016, 12:17:07 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-121707_[redacted].crash

Jul 22, 2016, 12:09:32 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-120932_[redac ted].crash

Jul 22, 2016, 12:09:25 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-120925_[redacted].crash

Jul 22, 2016, 12:09:25 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-120925_[r edacted].crash

Jul 22, 2016, 12:05:34 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-120534_[redac ted].crash

Jul 22, 2016, 12:05:26 PM /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2016-07-22-120526_[redac ted].crash

Jul 22, 2016, 12:05:16 PM ~/Library/Logs/DiagnosticReports/steamclean_2016-07-22-120516_[redacted].crash

Jul 22, 2016, 12:05:16 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-120516_[r edacted].crash

Jul 22, 2016, 12:05:02 PM /Library/Logs/DiagnosticReports/mdworker32_2016-07-22-120502_[redacted].crash

Jul 22, 2016, 12:04:53 PM /Library/Logs/DiagnosticReports/mdworker32_2016-07-22-120453_[redacted].crash

Jul 22, 2016, 11:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-115528_[redacted].crash

Jul 22, 2016, 11:10:35 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-111035_[r edacted].crash

Jul 22, 2016, 10:55:54 AM ~/Library/Logs/DiagnosticReports/Install Adobe Flash Player_2016-07-22-105554_[redacted].crash

com.adobe.InstallAdobeFlashPlayer - /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

Jul 22, 2016, 10:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-105528_[redacted].crash

Jul 22, 2016, 10:20:45 AM ~/Library/Logs/DiagnosticReports/Adobe Flash Player Install Manager_2016-07-22-102045_[redacted].crash

/Applications/Utilities/Adobe Flash Player Install Manager.app/Contents/MacOS/Adobe Flash Player Install Manager

Jul 22, 2016, 10:17:04 AM ~/Library/Logs/DiagnosticReports/ksadmin_2016-07-22-101704_[redacted].crash

/Users/USER/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/MacOS/ksadmin

Jul 22, 2016, 10:10:13 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-101013_[r edacted].crash

Jul 22, 2016, 09:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-095528_[redacted].crash

Jul 22, 2016, 09:09:50 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-090950_[r edacted].crash

Jul 22, 2016, 08:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-085528_[redacted].crash

Jul 22, 2016, 08:09:27 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-080927_[r edacted].crash

Jul 22, 2016, 07:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-075528_[redacted].crash

Jul 22, 2016, 07:17:40 AM ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-07-22-071740_[redacted].crash

Jul 22, 2016, 07:09:04 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-070904_[r edacted].crash

Jul 22, 2016, 06:55:28 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-065528_[redacted].crash

Jul 22, 2016, 06:08:41 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-060841_[r edacted].crash

Jul 22, 2016, 05:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-055529_[redacted].crash

Jul 22, 2016, 05:19:23 AM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-051923_[redacted].crash

Jul 22, 2016, 05:15:19 AM ~/Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-22-051519_[redacted].crash

Jul 22, 2016, 05:13:11 AM ~/Library/Logs/DiagnosticReports/Microsoft Word_2016-07-22-051311_[redacted].crash

Jul 22, 2016, 05:08:18 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-050818_[r edacted].crash

Jul 22, 2016, 04:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-045529_[redacted].crash

Jul 22, 2016, 04:07:55 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-040755_[r edacted].crash

Jul 22, 2016, 03:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-035529_[redacted].crash

Jul 22, 2016, 03:07:32 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-030732_[r edacted].crash

Jul 22, 2016, 02:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-025529_[redacted].crash

Jul 22, 2016, 02:07:09 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-020709_[r edacted].crash

Jul 22, 2016, 01:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-015529_[redacted].crash

Jul 22, 2016, 01:06:46 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-07-22-010646_[r edacted].crash

Jul 22, 2016, 12:55:29 AM /Library/Logs/DiagnosticReports/fpsaud_2016-07-22-005529_[redacted].crash

Jul 21, 2016, 11:55:29 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-21-235529_[redacted].crash

Jul 21, 2016, 10:55:29 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-21-225529_[redacted].crash

Jul 21, 2016, 09:55:29 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-21-215529_[redacted].crash

Jul 21, 2016, 08:55:29 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-21-205529_[redacted].crash

Jul 21, 2016, 07:55:30 PM /Library/Logs/DiagnosticReports/fpsaud_2016-07-21-195530_[redacted].crash

Jul 21, 2016, 06:03:10 PM /Library/Logs/DiagnosticReports/Microsoft Office Setup Assistant_2016-07-21-180310_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Office 2011/*/Microsoft Office Setup Assistant.app/Contents/MacOS/Microsoft Office Setup Assistant

Jul 21, 2016, 06:00:43 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-07-21-180043_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

Jul 21, 2016, 05:59:10 PM /Library/Logs/DiagnosticReports/Microsoft Office Setup Assistant_2016-07-21-175910_[redacted].cpu_resource.diag [Details]

Jul 21, 2016, 05:57:03 PM /Library/Logs/DiagnosticReports/set_dock_tiles_2016-07-21-175703_[redacted].cra sh

/private/tmp/*/set_dock_tiles

Jul 21, 2016, 05:57:02 PM /Library/Logs/DiagnosticReports/font_util_2016-07-21-175702_[redacted].crash

/private/tmp/*/font_util

Jul 21, 2016, 05:57:01 PM /Library/Logs/DiagnosticReports/fix_custom_icon_2016-07-21-175701_[redacted].cr ash

/private/tmp/*/fix_custom_icon

Jul 21, 2016, 05:56:58 PM /Library/Logs/DiagnosticReports/QuitApps_2016-07-21-175658_[redacted].crash

/private/tmp/*/QuitApps.app/Contents/MacOS/QuitApps

Jul 21, 2016, 03:31:29 PM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-07-21-153129_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Jul 21, 2016, 04:54:55 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045455_[redacted]. crash

/private/tmp/*/package_updatable

Jul 21, 2016, 04:54:54 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045454_[redacted]. crash

Jul 21, 2016, 04:54:52 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045452_[redacted]. crash

Jul 21, 2016, 04:54:50 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045450_[redacted]. crash

Jul 21, 2016, 04:54:49 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045449_[redacted]. crash

Jul 21, 2016, 04:54:47 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045447_[redacted]. crash

Jul 21, 2016, 04:54:46 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045446_[redacted]. crash

Jul 21, 2016, 04:54:45 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045445_[redacted]. crash

Jul 21, 2016, 04:54:43 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045443_[redacted]. crash

Jul 21, 2016, 04:54:42 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045442_[redacted]. crash

Jul 21, 2016, 04:54:41 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045441_[redacted]. crash

Jul 21, 2016, 04:54:30 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045430_[redacted]. crash

Jul 21, 2016, 04:54:29 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045429_[redacted]. crash

Jul 21, 2016, 04:54:28 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045428_[redacted]. crash

Jul 21, 2016, 04:54:26 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045426_[redacted]. crash

Jul 21, 2016, 04:54:25 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045425_[redacted]. crash

Jul 21, 2016, 04:54:24 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045424_[redacted]. crash

Jul 21, 2016, 04:54:23 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045423_[redacted]. crash

Jul 21, 2016, 04:54:21 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045421_[redacted]. crash

Jul 21, 2016, 04:54:20 AM /Library/Logs/DiagnosticReports/package_updatable_2016-07-21-045420_[redacted]. crash

Jul 21, 2016, 04:48:34 AM /Library/Logs/DiagnosticReports/set_dock_tiles_2016-07-21-044834_[redacted].cra sh

Jul 21, 2016, 04:48:34 AM /Library/Logs/DiagnosticReports/font_util_2016-07-21-044834_[redacted].crash

Jul 21, 2016, 04:48:33 AM /Library/Logs/DiagnosticReports/QuitApps_2016-07-21-044833_[redacted].crash

Jul 21, 2016, 04:48:33 AM /Library/Logs/DiagnosticReports/fix_custom_icon_2016-07-21-044833_[redacted].cr ash

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User profile for user: John Galt
John Galt
User level: Level 10
141,742 points

Jul 23, 2016 5:14 AM in response to Shadowarcher14

The report you posted indicates many applications, including normal system processes, are crashing. The problem is not limited to Microsoft Office.


"Cleaning" products such as "CleanMyMac" are the most popular cause cause of irreversible system corruption. Recovering from the effects of having used ill-conceived garbage often requires completely erasing the affected Mac, and rebuilding its contents from a backup. For recovery instructions, please read below the horizontal line that follows. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow the instructions in that document under Erase your drive and install OS X.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.
    Reply
    User profile for user: Yu.Ma
    Yu.Ma
    User level: Level 1
    4 points

    Dec 26, 2016 7:59 PM in response to Shadowarcher14

    upgrading to El Capitan 10.11.6 compromised not only my 2011 Microsoft Office but also several other program I had installed. Updating Microsoft to 14.7.0 did not help either. After 3 days of searching i found a security update pkg:

    " SecUpd2016-003ElCapitan.pkg " (copy/paste in google)

    I thought it was a long shot but after installing that update all programs went back to working normally.

    I am no techie whatsoever, and not sure if that was the culprit or, just because it's Christmas, Santa felt a bit guilty for not bringing me anything. Hope this helps someone. Cheers


    I have a Late-2011 13" MBPro 2.4 GHz i5, 16GB RAM - 16GB memory - Running El Capitan 10.11.6

    Reply

    10.11.6 and Microsoft Office not playing nice

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