Apple Event: May 7th at 7 am PT
Since upgrading to 10.11.6, Microsoft Office will not run on my computer. I use Outlook and Excel almost daily as well as Word and Powerpoint and none of them will even start on my computer. Upon trying to open the program a pop up comes up saying that the application cannot open and to may be a developer issue. Has anyone else experienced this problem?
I have a Mid-2012 13" MBP, 2.9 GHz i7, 16GB RAM
MacBook Pro, OS X El Capitan (10.11.6)
What version of Office?
What version of office? Office 2016 is working fine on both of my Macs.
Check to see if updates are available for Office using Microsoft Auto Update.
What version of Office? What OS version did you upgrade from?
Office 2011 is working fine, for me, on 10.11.6. Make sure you've installed the newest updates (14.6.6 is the latest build of 2011).
I have Office 2016. Here is what the pop-up says
"Microsoft Word cannot be opened because of a problem.
Check with the developer to make sure Microsoft Word works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.
Click Report to see more detailed information and send a report to Apple."
I've tried reinstalling but have experienced the same results. It may be that my computer is all Jo-Jo the Ducked, but its interesting this happens immediately after I update OS. It was just updating from the previous version of El Capitan, so no major transitions. I would try and run the auto update program for Microsoft, but unfortunately I cannot open any of the programs at all to even get to that option.
I've had no problems at all. Something is borked on your system.
I'd try completely removing Office, then re-installing it.
You can find instructions on completely removing it here: https://support.office.com/en-us/article/Uninstall-Office-2016-for-Mac-eefa1199- 5b58-43af-8a3d-b73dc1a8cae3?ui=en-US&rs=en-US&ad=US&fromAR=1
Ya I've actually tried that thinking maybe something got misaligned in the root or library files or whatever, but haven't had any success so far. I've read on here that some people are having issues with 10.11.6 and have had to create a new user and applications work there. I tried that and still had no luck.
I posed this question in the developer forums hoping someone might know anything. Barring that I'll have to wait and see if Apple comes out with a patch or something in the near future. If nothing comes about of all this in the next few weeks I guess I'll have to wipe my computer and try a clean install of an older OS b/c Word, PPT and excel are unfortunately mandatory for me to use.
Office 2016 works on 10.11.6, yours is anomalous. Remove (correctly) and reinstall.
Ya, I've tried that a few times now using the above mentioned link of removing Office. The only difference I get is the pop up went from saying that its a developer issue, to now says that the application quit unexpectedly.
Either way, the result has been the same. Thanks for the input so far, I'll keep trying things out as they get suggested.
Why don't you reboot your machine into Safe Boot mode, and retry launching any Office 2016 application. Then reboot normally, and repeat the attempt to use Office 2016. If it is resurrected, then immediately use Microsoft Auto Update.
So rebooted into safe boot mode and was able to open every application in Office, so it does indeed work. Tried looking for updates, but there were no new updates available. I have version 15.24, which google says is the newest version. While I was in safe boot, I went to utilities and tried first aid on my HD, but it checked out okay.
Upon booting into normal mode, I get same results from Office with no application able to open up.
What else runs in normal mode (safe mode disables all except Apple apps) so something that is running is doing it.
The Office 2016 preferences list in your account is likely hosed. Quit all Office 2016 applications.
In Finder, press shift+command+G (Go to Folder…) and copy/paste the following into that dialog:
~/Library/Caches
Once in that Caches folder, look for any Office 2016, or individual Office application related *.plist, or package folders, right-click on them, and move to the Trash. Empty the Trash. Quit the Finder window.
Now, try Office 2016 again, and see if it is working. If not, then boot into Recovery (command+R), run Disk Utility, and apply First Aid to your boot partition, not the drive name itself.
Err, well I have Firefox, Messages and Skype open. There's a whole bunch of processes open in activity monitor. I may be able to close the ones that I know are applications (iStat Menu, Skype, Dropbox, etc) one by one and see if anything changes.
That's just what you can see easily, its very unlikely to be everything, so download etrecheck, run a report, post it here.
Ok cleared the cache via your instructions to no avail. Booted into recovery mode and used first aid on boot partition as well as on the rest of the drive just in case..no marbles.
10.11.6 and Microsoft Office not playing nice
