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Level 1

10 points

Airport Utility 5.6.1 (Windows 10) can't find Airport Extreme Base Station

I have model Airport Extreme Base Station (model A1408).

I'm running Apple Airport Utility 5.6.1 on Windows 10.

The Windows 10 firewall is turned off.

All my WiFi devices, including my Windows 10 laptop, all work fine on the wireless network, and the light on the base station is green.

Life seems good... EXCEPT, when I run the Apple Airport Utility (version 5.6.1) it says it is "unable to find any Airport wireless devices". Clicking Rescan doesn't fix it. Power cycling the base station doesn't fix it. It was working before, so it's behavior seems to be somewhat intermittent. Lately, it's not working at all. So, I cannot reconfigure my base station.

Is this a known issue? Is there a known fix?

Airport Utility 5.6.1-OTHER, Windows 10, null

Posted on Jul 23, 2016 9:39 AM

Best reply

Tesserax

Level 10

148,913 points

Posted on Jul 23, 2016 3:04 PM

First, understand that the AirPort Utility for Windows has not been updated since Windows 7. It does "work" on later versions of Windows, including Windows 10, but is not designed to work with the newest 802.11ac base stations.

Let's see if this utility is properly installed on your computer.

For Windows 8, 8.1, or 10, the AirPort Utility for Windows will have two applications listed in the Apps & Features window: 1) AirPort & 2) Bonjour.

Move or delete the following file from the C:\Windows\System32 folder: dnssd.dll (Note: This is the Bonjour Client Library and is required by the AirPort Utility. If this file is missing would be the main reason you are not able to find the base station. However, even if is present, it may not be properly registered in the Windows Registry. That is, as far as Windows is concerned, it doesn't exist.)
Download the AirPort for Windows installer.
Run the installer using "Run as administrator" privileges. (Note: If you get the option to Repair or Uninstall, choose the Uninstall option. Allow the uninstall process to complete. The Bonjour application should now be missing in the Apps & features listing.)
If you didn't get the Repair/Uninstall dialog window, then let the installer install AirPort for Windows in its default folder.

Second, verify that your computer's wired or wireless network adapter is configured for IPv6.

Now, try accessing the base station with the utility again.

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16 replies

mdbratch

Level 1

4 points

Oct 23, 2016 7:56 PM in response to DigitalGenius

Sadly, today I ran the Airport Utility and it could not find the router any more. Even clicking Rescan would not find it. :-/

Airport Utility 5.6.1 (Windows 10) can't find Airport Extreme Base Station