Malwarebytes will not uninstall.

Question

Malwarebytes will not uninstall.

Posts in these forums just repeat what the Malwarebytes company states on their site. It just does not work. Here is what they state:

To uninstall Anti-Malware for Mac, launch the program and choose Uninstall Malwarebytes from the Help menu (The Help menu can be found in the menu bar at the top of the screen).

I launch the program, and a box of 3 options appears. The last section is called Help. Clicking on Help, anywhere on or close to Help, only takes you to a guideline that tells you nothing about uninstalling. The phrase 'Uninstall Malwarebytes' appears nowhere.

Also, the Help is at the bottom, not the top.

Am I the only one not getting this? Can anyone help me please?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Jul 31, 2016 10:32 AM

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Answer 1

lllaass

Level 10

210,513 points

Jul 31, 2016 11:31 AM in response to barneyhairball

Try reinstalling Malwarebytes and see if an uninstall option appears in Help.

If not successful try the Part 2 removal instructions specified here:

http://macremover.com/uninstallguides/2015/09/18/how-to-uninstall-malwarebytes-a nti-malware-for-mac/

Do not use Part 1 which requires downloading, installing and using a an app removal app

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Answer 2

K Shaffer

Level 8

36,010 points

Jul 31, 2016 11:21 AM in response to barneyhairball

Page Six of MalwareBytes Anti-Malware for Mac 1.2 User Guide in PDF

shows 'if you wish to remove ... Choose Uninstall'. See this screenshot.

You usually would be required to use your admin password to uninstall.

"You could send a message to support@malwarebytes.org, using the subject “MBAM for Mac support request”

Also note, in my version MalwareBytes, the uninstall item in Help menu is grayed-out & in-op.

PS: edited 5 times, to try & remove errors created by format of copy+paste text from outside source.

Good luck & happy computing! 🙂

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Answer 3

Limnos

Level 10

427,577 points

Jul 31, 2016 10:56 AM in response to barneyhairball

trash keeps telling me it is in use, but it isn't.

Restarted your computer?

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Answer 4

Jul 31, 2016 10:48 AM in response to lllaass

Have installed again, not reinstalled, because it wouldn't uninstall in the first place. It will go into Trash but trash keeps telling me it is in use, but it isn't. I will now try your 2nd piece of advice. Much appreciated. Hope you stick around because I'll do it now.

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Answer 5

Jul 31, 2016 11:35 AM in response to K Shaffer

New helper tool never appeared; and the Uninstall Malwarebytes Anti-Malware phrase just does not work, but maybe that's because the helper tool never appeared. Have now solved the problem manually, but only on following previous advice in this post. Thank you.

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Answer 6

Jul 31, 2016 11:32 AM in response to barneyhairball

Most items in the Trash will drop their "in use" status after a Restart.

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Answer 7

Jul 31, 2016 11:52 AM in response to lllaass

Removed it all manually. Worked like a dream. Many thanks. The MacRemover does not remove malwarebytes but will be handy for what it can remove. Have now downloaded it.

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