Windows 10 - error connecting to Apple ID server

Are you connecting via a proxy server or firewall? iTunes doesn't play well with proxies and might have issues with some third party firewalls. See if anything in If you can't connect to the iTunes Store, iBooks Store, or App Store - Apple Support helps.

tt2

Little late to the thread but, Tim, I have been experiencing this problem lately. I did what you suggested and created a separate windows sign in account. I can sign into itunes on that one! Just wondering what issue that might indicate that you alluded to in your comment? Please get back to me. I would greatly appreciate the help in getting this resolved as it has been the bane of my life for a few months now and this is the first I've actually had time to sit down and really dig into it. Thanks!

Well that particular field "Do not save encrypted pages to disk" was already unchecked in control panel so this was not a fix. Any other suggestions to be able to signin to iTunes. I talked to 4 different Apple tech people none of them could figure out how to fix this. They want to blame Windows 10.

Hi Ch,

I tried Windows 10 and really gave it a chance, but I got tired of contacting Microsoft support to help me work through compatibility issues and more. I received assistance. They were great, but it became all too time consuming.

I went back to Windows 8 and all is well again.

Since this is a singular incident for you, you may want to try Microsoft support. Again, they are helpful but I simply got tired of contacting and decided I'll stick with 8 for now. I'd give, contacting them on this issue, a try :)

Best of luck!

Hello Jasoncarvers,

Thank you for using Apple Support Communities.

I understand from your post that you are not able to sign into the iTunes Store from iTunes on your Windows PC running Windows 10. I see that the error you are receiving says, "Verification Failed - There was an error connecting to the Apple ID server." I know how important it is for you to be able to sign into iTunes so you can make purchases.

In a situation like this, I recommend testing the issue in a new user account on your Windows PC. To create a new user account follow the steps in this article:

Create a local user account in Windows 10

Once you have the new user account created try signing into iTunes while signed into the new user account. If you are successful, that may indicate an issue with your first user account.

Reply back if the issue persists when signed into a new user account.

Best Regards

Hi Tim,

I tried the steps you mentioned but still i am getting same problem.

Please help

Thanks & Regards

Shaktish

Try Control Panel > Network and Sharing > Internet Options > Advanced > Security and uncheck "Do not save encrypted pages to disk".

tt2

I did what you said nd got the same result Tim. How do you explain that?

What exactly does that do for you? Does this allow you to finally sign in to your iTunes account??

Yes, assuming that was the reason you couldn't sign in before.

tt2