AnAnonymousUser
Level 1 (4 points)
Desktops

Q: "Call failed" with FaceTime audio

This used to work... but I don't know why it's stopped working. Whenever I try to make a FaceTime audio call through my iPhone, I get "call failed".

 

iPhone is on WiFi, same subnet as Mac (both on 192.168.2.0/24) subnet.

 

Mac is on both WiFi (192.168.2.49) & wired (192.168.2.55) - both addresses DHCP assigned. No problems accessing devices on local intranet as well and other addresses on the good ol' world-wide-web.

 

iPhone has a DHCP assigned address of 192.168.2.48.

 

Router, DNS & subnet settings for both are the same.

 

When my phone rings, I get the popup on my Mac. If I try to answer, I get "call failed".

 

Update - it DOES work from my older MacBook Pro (again, same subnet, 192.168.2.47)... but that's not used much unless I'm traveling.

 

OSX 10.11.6

iMac (Retina 5K, 27", Late 2014).

Posted on Aug 11, 2016 4:52 PM

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AnAnonymousUser

Q: "Call failed" with FaceTime audio

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  • Helpful answers

  • by becky_s22,

    becky_s22 becky_s22 Aug 12, 2016 5:26 PM in response to AnAnonymousUser
    Community Specialists
    Aug 12, 2016 5:26 PM in response to AnAnonymousUser

    Hello AnAnonymousUser! 

     

    FaceTime and FaceTime audio are certainly helpful and I like being able to use both on my devices to stay in touch. We can check things out and see what's going on.

     

    Let's check a few settings on both.  Settings > General > Date & Time on the iPhone to make sure Set Automatically is on.  Similar place on the Mac is in System Preferences > Date & Time and confirm that Set date & time automatically is checked.  You may have to unlock the window in the bottom left corner to let you do check that box if it's unchecked. 

     

    After checking those, restart both devices and make a test call or try receiving one, please. 

    For the Mac:  > Restart

    For the iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Let us know how that goes. Regards. 

  • by AnAnonymousUser,

    AnAnonymousUser AnAnonymousUser Aug 12, 2016 5:34 PM in response to becky_s22
    Level 1 (4 points)
    Desktops
    Aug 12, 2016 5:34 PM in response to becky_s22

    All settings are to obtain date/time automatically (both iMac & iPhone).

     

    When trying to answer a call, I get "Call Failed".

    When trying to make a call, I get "Call Failed".

  • by darren.s,

    darren.s darren.s Aug 12, 2016 6:18 PM in response to AnAnonymousUser
    Community Specialists
    Aug 12, 2016 6:18 PM in response to AnAnonymousUser

    Thanks for following up!

    On the Mac, let's try starting to safe mode and trying again and then try again in a new user account on the computer.

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    How to test an issue in another user account on your Mac - Apple Support

     

    On the iPhone, if it's on Wi-Fi, let's turn off Wi-Fi in Settings and test on Cellular or vice versa. 

     

    If both give the same failed message, then we may want to go through our website to contact us for additional steps: Apple - Support - Product Selection

     

    Best wishes. 

  • by KD0000,

    KD0000 KD0000 Sep 8, 2016 4:20 AM in response to AnAnonymousUser
    Level 1 (19 points)
    Apple TV
    Sep 8, 2016 4:20 AM in response to AnAnonymousUser

    I have had the SAME exact issue and it is driving me nuts.

     

    Did you get it to work?

     

    Apple broke something recently.

  • by KD0000,

    KD0000 KD0000 Sep 8, 2016 4:23 AM in response to AnAnonymousUser
    Level 1 (19 points)
    Apple TV
    Sep 8, 2016 4:23 AM in response to AnAnonymousUser

    Adding: If I enable both ends to "allow calls even when device isn't nearby" (guessing it goes through the internet/iCloud) instead of just over wifi, it does work about 85 percent of the time although of ten the voice on the other end sounds like micky mouse.  PLEASE, I hope SOMEONE has figured this out.

  • by KD0000,

    KD0000 KD0000 Sep 8, 2016 6:27 PM in response to AnAnonymousUser
    Level 1 (19 points)
    Apple TV
    Sep 8, 2016 6:27 PM in response to AnAnonymousUser

    With the update today, Apple didn't COMLETELY fix this issue, but there is a step in the right direction.

     

    Facetime Audio (calling/receiving Mac <--> iPhone) seems (so far) to be working (not verbatin for language, but) "When phone is nearby or away".  It even works with iPhone's WIFI turned off just over LTE.  I'm assuming the calls go through the iCloud to do their magic.  THIS IS NOW WORKING (so far it seems).

     

    HOWEVER, (oddly), it STILL isn't working "use your iPhone when your phone is nearby and on same wireless".  This STILL results in "CALL FAILED". So, I'm assuming, its not going MAC <-WLAN-> iPhone, but it IS going through out through the internet  MAC <-iCLOUD-> Phone. You would expect the latter to possibly have issues, but not the former.  However, that is what I've been getting (and able to REPLICATE).  I DONT want to use it as MAC<-iCLOUD->PHONE, I WANT to use it as MAC<-WLAN->PHONE.  I don't want my Mac to ring everytime I get a call when I am AWAY form home. I just want to use this feature locally, but it is not working -- and I have tried EVERYTHING possible to fix it.  Something is off somewhere, perhaps maybe even just a file permission somewhere got corrupted, but its somewhere deep within the OS.