You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

TC no longer a part of my network but my wifi network is still working, mostly. What has happened?

Up until last evening I was able to see and edit my TC through the airport utility on my MBP or my iPad Air 2. Now I have received a message in airport utility that says my TC is no longer part of my network and is no longer accessible.


The time machine backup drive on the TC is no longer seen by time machine. I can SMB into the TC HDD through Finder and the folders and data appear to be intact.


Now the question is what has happened to my TC and the airport utility? All help is most welcome. I am running OS X el Capitan 10.11.6 on my MBP and iOS 9.3.4 on my iPad Air 2.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Aug 12, 2016 11:05 PM

Reply
65 replies

Aug 16, 2016 8:10 AM in response to capricorn54

I have just hit this problem. Airport Utility (on all devices) says "Device not found". Tried reboot and it re-appeared for a few seconds then went again. Internet router and wi-fi part seems to be working but not internal Time Machine disk nor attached USB disk. I have seen the fix/work-around but don't understand what it means. Can someone go through it step by step.


I see that someone has done that while I was typing my question - thanks.

Aug 16, 2016 9:20 AM in response to stevejobsfan0123

Many Apple users choose Apple because of it's simplicity in use and setup. IP retrieval may be a bridge too far. Another way of disabling the BTMM is to unplug the WAN-cable and restart the devices. The devices will show up without the iCloud connection. Unplugging and restarting is for some users easier then hunting down IP adresses. Don't forget to replug the WAN-cable. Cheers!

Aug 16, 2016 1:38 PM in response to Haensenson

Unplug your TC and plug it back in to reset it. Open your Airport utility. When the TC comes up you will have a few minutes to edit your settings. Double click the Time Capsule Icon and then hit edit. Under the Base Station tab delete your Apple ID in the Back to My Mac section. Then hit update to update your TC settings. This is not the final solution but until Apple gets off their *** and figures it out this will have to do.

Aug 16, 2016 5:56 PM in response to REC55

You can find your TC IP address. It kind of depends on your setup but the easiest method is really to reset the TC to factory and then use a static IP.


No files are lost on the TC disk doing this.



Factory reset universal

Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.


Setup the TC again.


Then redo the setup from the computer you want to use for TM using Airport Utility.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg TCgen5 for basestation and TCwifi wireless name.


If the wireless is still a problem set wireless names like TC24ghz and set the 5ghz to different name.. eg.TC5ghz


2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.


**3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.

Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC.

Ignore this point if you don't understand it .. post back if you have drop out issues.


4. Make sure IPv6 is set correctly in the computer. ie link-local only for ethernet and/or wireless depending on which you use. Auto is not good enough.

If your TC is main router it has an IP of 10.0.1.1 by default unless you change it.


If your TC is setup in bridge mode then I recommend you swap to static IP.. you can do this by simply changing the Internet tab to static and give it the same IP it is getting now.. once you do the full reset above it should appear in the airport utility at least for a few minutes to accomplish this. You should also use the current DNS servers which are not necessary in bridge but will stop the error message.


I actually run a slightly different version of static IP which has been more reliable. You will need to do a bit more setup though.


https://discussions.apple.com/thread/5981989?answerId=25135547022#25135547022&ac_cid=tw123456#

TC no longer a part of my network but my wifi network is still working, mostly. What has happened?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.