Brian S. Campbell

Q: Why am I seeing "device not found" AirPort Admin?

I have an AirPort extreme and my parents have a TimeCapsule. They're both displaying the "device not found" message in AirPort Admin. We've tried cycling the power etc. Our networks still operate, however we can't connect to manage them and my parent's backups have ceased. Is anyone else seeing this?

 

Screen Shot 2016-08-15 at 3.09.49 PM.png

Posted on Aug 15, 2016 2:14 PM

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Q: Why am I seeing "device not found" AirPort Admin?

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  • by Tesserax,Solvedanswer

    Tesserax Tesserax Aug 15, 2016 2:22 PM in response to Brian S. Campbell
    Level 9 (54,100 points)
    Wireless
    Aug 15, 2016 2:22 PM in response to Brian S. Campbell

    Do you have Back to My Mac configured on your AirPort Extreme? If so, disable it.

     

    This issue has been rampant over the last few days. We are all awaiting a response / fix from Apple.

  • by Brian S. Campbell,

    Brian S. Campbell Brian S. Campbell Aug 15, 2016 2:24 PM in response to Tesserax
    Level 1 (81 points)
    Wireless
    Aug 15, 2016 2:24 PM in response to Tesserax

    Thx @Tesserax! I do have it enabled. How do you disable it when you can't admin the base station?

     

    Apple's BTMM record lately has been a disaster...

  • by Tesserax,

    Tesserax Tesserax Aug 15, 2016 2:33 PM in response to Brian S. Campbell
    Level 9 (54,100 points)
    Wireless
    Aug 15, 2016 2:33 PM in response to Brian S. Campbell

    Great question!

     

    You can still access the base station by using the File > Configure Other... option in the AirPort Utility menu bar. Just enter the base station's router IP address (the default is: 10.0.1.1) and the base station administrator's password (the default is: public) to access the base station.

  • by xz4gb8jc,

    xz4gb8jc xz4gb8jc Aug 15, 2016 3:15 PM in response to Brian S. Campbell
    Level 1 (4 points)
    Aug 15, 2016 3:15 PM in response to Brian S. Campbell

    Well, turning off BTMM doesn't help managing remote Airport basestations, especially when Manage over WAN is not turned on (as per good security practice).  Using BTMM to a remote OS X system works to access a remote Airport basestation if, and only if, there happens to be a remote OS X system to connect to and run Airport Utility.

     

    This problem occurs with Airport Utility 6.3.6 and 6.3.7 on 10.11.6 and 10.12.x and with Airport firmware 7.6.4, 7.7.3, and 7.7.7.  Additional symptoms include disappearance of printers shared using an Airport Extreme. 

     

    However, screen sharing access to remote OS X systems remains viable. I have tested using Airport Utility on systems accessed through Screen Sharing and found identical symptoms.

     

    My conjecture, based on geographically diverse systems and software versions is that there has been some change in apples wide area bonjour service which is not successfully communicating with the Airport basestations. This would mean that Apple is the direct source of the problem, not any user boxes.

  • by Geoff Gentry,

    Geoff Gentry Geoff Gentry Aug 15, 2016 3:43 PM in response to Tesserax
    Level 2 (158 points)
    Apple TV
    Aug 15, 2016 3:43 PM in response to Tesserax

    Thanks it worked for me.  I guess we keep checking back to see when we can turn BTMM back on.

  • by lkrupp,

    lkrupp lkrupp Aug 15, 2016 4:14 PM in response to xz4gb8jc
    Level 5 (4,153 points)
    Aug 15, 2016 4:14 PM in response to xz4gb8jc

    What you say is true. However for some, turning off BTMM will get them access to their AirPorts until the issues is resolved.

  • by pjgois,

    pjgois pjgois Aug 16, 2016 11:51 AM in response to Brian S. Campbell
    Level 1 (9 points)
    Wireless
    Aug 16, 2016 11:51 AM in response to Brian S. Campbell

    Good to know that it’s not only me and that it was not my ignorance that broke my network.

     

    Thanks

  • by lindros2,

    lindros2 lindros2 Aug 16, 2016 3:14 PM in response to pjgois
    Level 1 (24 points)
    Wireless
    Aug 16, 2016 3:14 PM in response to pjgois

    Add me to the list of people with this issue.

     

    F me.

  • by mjwatt29,

    mjwatt29 mjwatt29 Aug 16, 2016 9:46 PM in response to Tesserax
    Level 1 (4 points)
    Aug 16, 2016 9:46 PM in response to Tesserax

    I'm having this issue too. Just tried configure other, default 10.0.1.1 (password: public), and the dialogue just spins blank, trying to read settings and eventually errors out.

     

    Tesserax: did you imply to just use the default IP, or actually hunt down the actual IP of my base station on the network?

  • by lkrupp,

    lkrupp lkrupp Aug 17, 2016 6:20 AM in response to lindros2
    Level 5 (4,153 points)
    Aug 17, 2016 6:20 AM in response to lindros2

    Have you tried the suggested workaround, turning off Back to My Mac? There is also information on how to access your AirPort if the AirPort Utility doesn't see it.

  • by SDot2,

    SDot2 SDot2 Aug 19, 2016 4:42 PM in response to Brian S. Campbell
    Level 1 (4 points)
    Aug 19, 2016 4:42 PM in response to Brian S. Campbell

    I also found that if you unplug the power cable from the AE and then plug it back in that it will show up again temporarily in Airport Utility on my iMac allowing access to the edit functions from there. Just hit the edit button quickly once the AE re-appears because after about 30 seconds to a minute it will become unaccessible again and show up like the screenshot that Brian added above.

  • by pjgois,

    pjgois pjgois Aug 20, 2016 3:53 AM in response to Brian S. Campbell
    Level 1 (9 points)
    Wireless
    Aug 20, 2016 3:53 AM in response to Brian S. Campbell

    It is now fixed for me.

  • by lindros2,

    lindros2 lindros2 Aug 24, 2016 5:28 AM in response to pjgois
    Level 1 (24 points)
    Wireless
    Aug 24, 2016 5:28 AM in response to pjgois

    @pjgois - Fixed when Back to My Mac is ENABLED?  Or disabled?

  • by pjgois,

    pjgois pjgois Aug 24, 2016 9:07 AM in response to lindros2
    Level 1 (9 points)
    Wireless
    Aug 24, 2016 9:07 AM in response to lindros2

    Fixed while “Back to My Mac” enabled. The problem only lasted for 2 or 3 days. I changed settings now and then to check if the problem persisted and then, one time, after enabling “Back to My Mac” it all kept working fine.

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