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User profile for user: eboyblue3
eboyblue3 Author
User level: Level 1
17 points

iTunes error 2072 when trying to download song that I own

Hi! I've tried downloading an album that I own on iTunes. Everything works as it should except for one song (that I have purchased before), which shows the below prompt when I click the download button and, after entering my account information, proceeds to give me an error marked 2072 and a dotted circle next to the song that I'm trying to download.

https://puu.sh/qEWMk/2f21b0edeb.png

I've tried all the methods on the Apple support page that's most closely linked to the problem I'm having (HT203200), but none of these work. How do I get the song to download?


iTunes 12.4.3.1, Windows 10 Home (64-bit) version 1607

Mac mini, Windows 10, Dualboots OS X and Windows

Posted on Aug 17, 2016 2:08 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,430 points

Posted on Aug 19, 2016 11:15 AM

Delete the downloads folder that you may find inside ..\iTunes\iTunes Media. Use the method in Download your past purchases - Apple Support to try the download once more, otherwise try the Contact Support link at the bottom of HT203200.


tt2

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iTunes error 2072 when trying to download song that I own

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