You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 6 microphone not working for Phone Calls or Snapchat

My iPhone 6 (iOS 9.3.4) has started acting annoyingly unusual recently. I first noticed when my snapchat videos recorded only a muffled, almost windy sounding audio that barely works at all. I tested the phone with both my camera app video recorder, and voice memo recorder and both times there were NOT issues with audio. I took this is an eye roller and blamed snapchat.


Then, I get a phone call. The person on the other line CANNOT hear me when I answer. I can hear them. I go to speaker phone. They can hear me clear as day. This is unacceptable. Clearly there is something fishy going on. I can record clear audio with my camera and voice memos, but not with snapchat. It does the same thing when I use the instagram app to record video as well. I cannot use my microphone in phone calls.


I FOLLOWED EVERY TROUBLESHOOTING METHOD ON THE WEB.


-I cleaned the mic.

-I did a hard reset.

-I reset all of my settings.

-I erased the phone and restored via iTunes.

-I toggled noise cancellation in Accessibility.


This is ridiculous. I haven't physically damaged the phone. This is a warranty replacement for my last phone that just decided it was going to die. It was CONFIRMED as a defect by Verizon and Apple. I take very good care of my devices and have paid very good money to own them. Any suggestions?!


If this cannot be fixed, I am switching to a Galaxy come upgrade time.

Posted on Aug 19, 2016 1:37 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2016 7:17 AM

Hi, I have exactly the same issues you described. Did you find a solution for this?


thanks in advance.

4 replies

Iphone 6 microphone not working for Phone Calls or Snapchat

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.