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About Apple ID security questions

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Question: Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

I honestly tried over and over again, but i forgot my security answers and eventually i got locked out of my apple id 😟. I tried to change my security questions but i couldn't.

Cannot Reset Security Questions

We do not have sufficient information to reset your security questions.

Please help me.

I can't buy anything on my apple id because i need to verify it, but it sends a code to an old iPad that doesn't work.

iPhone 5, iOS 9.3.4

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Aug 20, 2016 7:09 AM in response to mohiz554 In response to mohiz554

You need to ask Apple's Account Security team to reset your security questions. To contact them, clickhereand pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submitthis form.


(144136)

Question marked as Helpful

Aug 30, 2016 2:39 AM in response to Niel In response to Niel

Helo Niel , I am from Pakistan i forget my apple id Security question, i want to reset it but fail with this error ( Cannot Reset Security Questions We don't have sufficient information to reset your security questions.) here in Pakistan no apple support is available such as " phone call support" " Live Chat" so pleas help me.

Question marked as Helpful

Nov 25, 2016 12:47 PM in response to mohiz554 In response to mohiz554

I am in the same boat. 😠


I totally understand that someone may be trying to access a stolen phone and Apple cannot tell who I am over the phone. I do find it totally ridiculous that I spent two hours on the phone today with Apple trying to convince them that I am who I say I am and trying to figure out why my same security questions still work for my Apple Account, but are no longer working for my iCloud account? Why in the heck can't I be authenticated using my Apple Id questions.

The solution will be to vote with my wallet, tell Sprint where they can put this iPhone, and go buy a Droid.


This is "crapple", Apple!

Question marked as Helpful

May 6, 2017 6:50 AM in response to mohiz554 In response to mohiz554

I have had the same problem. Set up an account probably over 10 years ago, no idea about answers to the security questions or password. Managed to reset the password, but when signing in it asks for 2x security question answers. In knowing neither, it offers an option to reset the security questions. But low and behold, it asks for a security question to reset your security questions -> wow Apple that is the most incredible example of idiocy.


Thinking cooler heads would prevail over the phone I called their support centre, and what did they ask... what are the answers to your security questions!!!! I asked him point blank, if I do not know the answers to the security questions to reset my security questions, and I am the sole user of this account, then surely you are pointedly locking up my account in perpetuity, to which the service agent said yes I would never be able to use the account again unless I can remember the answers to my security questions.


Phenomenal incompetency of the highest order Apple, for one of the world's richest companies you would have thought they could have employed some logic.

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Question marked as Helpful

Aug 20, 2016 7:09 AM in response to mohiz554 In response to mohiz554

You need to ask Apple's Account Security team to reset your security questions. To contact them, clickhereand pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submitthis form.


(144136)

Aug 20, 2016 7:09 AM

Reply Helpful (102)
Question marked as Helpful

Aug 30, 2016 2:39 AM in response to Niel In response to Niel

Helo Niel , I am from Pakistan i forget my apple id Security question, i want to reset it but fail with this error ( Cannot Reset Security Questions We don't have sufficient information to reset your security questions.) here in Pakistan no apple support is available such as " phone call support" " Live Chat" so pleas help me.

Aug 30, 2016 2:39 AM

Reply Helpful (74)

Nov 20, 2016 1:37 AM in response to thermoswala In response to thermoswala

The same answer as above applies, you can only reset your security questions online if the online system is able to confirm your id - if it can't you will have to contact iTunes Support so that a person can confirm your id and that it's your account

Nov 20, 2016 1:37 AM

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Question marked as Helpful

Nov 25, 2016 12:47 PM in response to mohiz554 In response to mohiz554

I am in the same boat. 😠


I totally understand that someone may be trying to access a stolen phone and Apple cannot tell who I am over the phone. I do find it totally ridiculous that I spent two hours on the phone today with Apple trying to convince them that I am who I say I am and trying to figure out why my same security questions still work for my Apple Account, but are no longer working for my iCloud account? Why in the heck can't I be authenticated using my Apple Id questions.

The solution will be to vote with my wallet, tell Sprint where they can put this iPhone, and go buy a Droid.


This is "crapple", Apple!

Nov 25, 2016 12:47 PM

Reply Helpful (26)
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Question: Cannot Reset Security Questions We do not have sufficient information to reset your security questions.