Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security

If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

See if you can reset them : If you forgot the answers to your Apple ID security questions

If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security

If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

I have had the same problem. Set up an account probably over 10 years ago, no idea about answers to the security questions or password. Managed to reset the password, but when signing in it asks for 2x security question answers. In knowing neither, it offers an option to reset the security questions. But low and behold, it asks for a security question to reset your security questions -> wow Apple that is the most incredible example of idiocy.

Thinking cooler heads would prevail over the phone I called their support centre, and what did they ask... what are the answers to your security questions!!!! I asked him point blank, if I do not know the answers to the security questions to reset my security questions, and I am the sole user of this account, then surely you are pointedly locking up my account in perpetuity, to which the service agent said yes I would never be able to use the account again unless I can remember the answers to my security questions.

Phenomenal incompetency of the highest order Apple, for one of the world's richest companies you would have thought they could have employed some logic.

I have an interesting twist on this error!

I received three emails from Apple - one that my billing address was changed, one that my date of birth and security questions were changed, and the last one that a purchase was made from a previously unassociated device in China. It seems pretty clear that my account was hacked.

No problem, I perform the reset password via e-mail option and change the password to something more secure. Next I try to log into the account to reset everything they had changed. In order to log into the account, it wants my security questions - the same questions that were just changed or setup by the hacker. (My account is pretty old, so I probably didn't have any security questions on the account since Apple added them in 2012 according to Google.) When I try to reset the security questions, I get the above error ("We do not have sufficient information to reset your security questions".)

No problem, I'll just call Apple. I call Apple and explain the situation. They need two pieces of information: a security pin that can be generated from the login screen (no problem), and the answer to one of the security questions. "Uhhh, remember when I just told you that the security questions were changed by someone in China?" Doesn't matter, they need one of those answered to unlock the account for me. They then coax me to try and remember the security questions, even though they were not questions I would ever choose. Then my account gets locked out for 8 hours from trying too many security question answers. The best part it that it also locks the Apple care specialist out of the account (what system doesn't allow customer service to override a lock???) So now I have to call back in another 8 hours. I also asked them what would happen if we can't guess any of the security questions. Their answer: "we would have to delete the account." It doesn't seem to matter that I have access to the account e-mail address, or 10 years of purchase information for the account, or that I have a string of e-mails that they sent me that clearly shows someone in China just broke into the account!

Luckily with the exception of a few songs I purchased like 10 years ago, I only use the account to buy itunes gift cards for the family each year. I would be furious if I had lots of music and app purchases like some people do. So 8 hours from now I'll see if the account can be unlocked, otherwise I'll have them delete it and start giving out Amazon gift cards for birthdays instead.

Follow-up - had to have them lock the account permanently. Apparently I can't prove who I am (despite having control of the e-mail address and a full history of everything purchased since the account was opened in 2004.) Even adding a new credit card to iTunes that matches my name and info wasn't enough proof. No more Apple for me.

You need to ask Apple's Account Security team to reset your security questions. To contact them, clickhereand pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submitthis form.

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Mine keeps asking me to confirm it with a confirmation code on one of my other devices. Thing is, with this apple id, i dont have any other devices.

Its ridiculous that the list of possible questions Apple gives you, for me, are a list of questions i do not have memorable answers to, and so will never remember the answers anyway, because i dont have a 'favourite sports team' nor do i know 'where my parents met'

In addition, it is bothersome after correctly entering my password, to still be refused access unless i answer 2 questions i don't even remember the answers to.

Personally i think it reveals how Apple need to go to such ridiculous extents with the end user, because there is no better method of keeping their system secure, so they pass the buck to us, and make us do all these mega security question lists. Its because they aren't good at stopping hackers, so they need this ridiculous questionnaire thing

I am in the same boat. 😠

I totally understand that someone may be trying to access a stolen phone and Apple cannot tell who I am over the phone. I do find it totally ridiculous that I spent two hours on the phone today with Apple trying to convince them that I am who I say I am and trying to figure out why my same security questions still work for my Apple Account, but are no longer working for my iCloud account? Why in the heck can't I be authenticated using my Apple Id questions.

The solution will be to vote with my wallet, tell Sprint where they can put this iPhone, and go buy a Droid.

This is "crapple", Apple!

Your answer is indeed correct. It is a pity that I cannot mark it as helpful. Probably Apple does not like to be criticised. I am quite close to dump Apple products and substitute the 20+ devices I own with something else.

I put junk answers in for the security questions because I knew I wasn't going to forget my password because I have a safe place I put passwords. I still have my password, no problem there. But now it's asking me these security questions even though I can log in just fine.

I guess they're just looking out for me but if I knew they would do this, I'd have given coded answers and recorded those as well. So thanks for the good intentions Apple, no thanks for the annoying implementation tho..

Cannot Reset Security Questions

We don't have sufficient information to reset your security questions.

Same problem here. When I tried calling the support center, all they can said is "try to remember what you've filled in when you created the account"....yeah if I really remember, do I even have to reset the answers at all?!

I'm having this problem too. I just put a $25 gift card onto the account. They didn't seem to have a problem with that. However, to make any purchases, I need to input my security questions. I don't remember my security questions. I don't have any way to call Apple, although based on previous answers it doesn't matter because they won't be able to help me without the answers to the security questions. What am I supposed to do now? Apple shouldn't be able to take my money without letting me spend it.

Goddamnit man you're not really helping anyone by parroting the same response everytime.

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Yes, we have tried contacting apple support before... guess what, our country doesn't even EXIST in apple's eyes. It was already enough of a headache trying to get past apples over"protective" nature. Now we can't even log into our apple id account without knowing the security questions that you can't really expect people to remember after a period of time.

I know this is an old thread, but I’m STILL having this problem over a year later. You’d think they would have fixed it by now. Just talked to Apple Support and she just walked me through the same procedure I had been doing on my own. *eye roll* Now I’m locked out after too many incorrect attempts, and I had just put two new iTunes gift cards on there. Ugh.

I set these security questions when I got my first iPod at like age 14, so I don’t remember a single answer. I had switched to android for a while and just got an iPhone to give them another try. Guess who’ll be switching back ASAP?