Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

Cannot Reset Security Questions

We don't have sufficient information to reset your security questions.

I have the same problem since I create the account for more than 5 years ago. I have also contacted apple support and filled out the form as instructed. Well, Apple has no way to fix that if you don't know at least an answer for a security question. This is ridiculous since I have the password of Apple ID and full access to the current email. Apple should provide some ways to fix this.

I know this is an old thread but I have the same exact problem! I added 25 dollars to my account and tried to purchase something where it then asked for my security questions. I forgot them so I tried to reset them, and it just kept sending it to my old iPad that I forgot the password to. I contacted the support, was on the phone for 3 hours and in the end all they tell me is “find out the password to your old iPad and then reset your questions.” But I can’t even do that now because it’s popping up some not enough sufficient information when I try to reset the security questions now. How irritating. Anyone know how to fix this?

Helo Niel , I am from Pakistan i forget my apple id Security question, i want to reset it but fail with this error ( Cannot Reset Security Questions We don't have sufficient information to reset your security questions.) here in Pakistan no apple support is available such as " phone call support" " Live Chat" so pleas help me.

See if you can reset them : If you forgot the answers to your Apple ID security questions

Contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security

If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

To reset them : If you forgot the answers to your Apple ID security questions

If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security

If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

If you refer this reply, then surely I have requested for help, but not received anything. Please help how to reset security question or what additional information that you need to reset the security questions.

By the way, another input.... my iPad is showing FaceTime calls are blocked as well. Dont know whether these two issues are relevant and will help in further investigations.

"You need to ask Apple's Account Security team to reset your security questions. To contact them, clickhereand pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submitthis form."

I can’t reset my security questions need help

'ashkan238' is a fellow user i.e. the person that you've just replied to. If you've received an email from these forums it's because you've requested them. If you no longer want emails go to your account's profile on ere and turn off emails e.g. click on your name top left (if logged in) and click Preferences on the popup (you might need to toggle emails on and off) - or this should take you straight there : https://discussions.apple.com/user-preferences!input.jspa

You are not talking to 'Apple team' on here, we are fellow users and these are user forums.

You should start your own new thread in the Using iPad forum giving full details of the problem (e.g. do you mean emails or Messages, the iOS version, what happens, what you've tried) : https://discussions.apple.com/community/ipad/using_ipad/

Apple IDCannot Reset Security QuestionsWe don't have sufficient information to reset your security questions.

The answer has been posted many times on this thread i.e. contact Support.

The same answer as above applies, you can only reset your security questions online if the online system is able to confirm your id - if it can't you will have to contact iTunes Support so that a person can confirm your id and that it's your account

There isn't anything to fix (and you already know that you are only talking to fellow users on these user-to-user forums), if the system doesn't have enough info about you to be able to confirm your id and that it's your account when you forget your answers to your questions , you will have to talk to someone and see if they can do so

Can't reset either what ? If you mean that you've contacted Support in your country and they can't reset your questions then they can only potentially do so if they can confirm your id and that it's your account