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Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

I honestly tried over and over again, but i forgot my security answers and eventually i got locked out of my apple id 😟. I tried to change my security questions but i couldn't.

Cannot Reset Security Questions

We do not have sufficient information to reset your security questions.

Please help me.

I can't buy anything on my apple id because i need to verify it, but it sends a code to an old iPad that doesn't work.

iPhone 5, iOS 9.3.4

Posted on Aug 19, 2016 9:06 PM

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Question marked as Top-ranking reply

Posted on May 6, 2017 6:50 AM

I have had the same problem. Set up an account probably over 10 years ago, no idea about answers to the security questions or password. Managed to reset the password, but when signing in it asks for 2x security question answers. In knowing neither, it offers an option to reset the security questions. But low and behold, it asks for a security question to reset your security questions -> wow Apple that is the most incredible example of idiocy.


Thinking cooler heads would prevail over the phone I called their support centre, and what did they ask... what are the answers to your security questions!!!! I asked him point blank, if I do not know the answers to the security questions to reset my security questions, and I am the sole user of this account, then surely you are pointedly locking up my account in perpetuity, to which the service agent said yes I would never be able to use the account again unless I can remember the answers to my security questions.


Phenomenal incompetency of the highest order Apple, for one of the world's richest companies you would have thought they could have employed some logic.

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Aug 30, 2016 2:39 AM in response to Niel

Helo Niel , I am from Pakistan i forget my apple id Security question, i want to reset it but fail with this error ( Cannot Reset Security Questions We don't have sufficient information to reset your security questions.) here in Pakistan no apple support is available such as " phone call support" " Live Chat" so pleas help me.

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Nov 25, 2016 12:47 PM in response to mohiz554

I am in the same boat. 😠


I totally understand that someone may be trying to access a stolen phone and Apple cannot tell who I am over the phone. I do find it totally ridiculous that I spent two hours on the phone today with Apple trying to convince them that I am who I say I am and trying to figure out why my same security questions still work for my Apple Account, but are no longer working for my iCloud account? Why in the heck can't I be authenticated using my Apple Id questions.

The solution will be to vote with my wallet, tell Sprint where they can put this iPhone, and go buy a Droid.


This is "crapple", Apple!

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May 5, 2017 10:32 PM in response to Villegasm4

Contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security


If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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Jul 2, 2017 1:12 AM in response to foreveroffcourse

To reset them : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security


If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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Nov 26, 2017 10:14 PM in response to King_Penguin

If you refer this reply, then surely I have requested for help, but not received anything. Please help how to reset security question or what additional information that you need to reset the security questions.

By the way, another input.... my iPad is showing FaceTime calls are blocked as well. Dont know whether these two issues are relevant and will help in further investigations.


"You need to ask Apple's Account Security team to reset your security questions. To contact them, clickhereand pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submitthis form."

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May 23, 2018 2:00 PM in response to Stanleykk1

'ashkan238' is a fellow user i.e. the person that you've just replied to. If you've received an email from these forums it's because you've requested them. If you no longer want emails go to your account's profile on ere and turn off emails e.g. click on your name top left (if logged in) and click Preferences on the popup (you might need to toggle emails on and off) - or this should take you straight there : https://discussions.apple.com/user-preferences!input.jspa

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Sep 20, 2018 9:54 AM in response to iwanfromamsterdam

You are not talking to 'Apple team' on here, we are fellow users and these are user forums.


You should start your own new thread in the Using iPad forum giving full details of the problem (e.g. do you mean emails or Messages, the iOS version, what happens, what you've tried) : https://discussions.apple.com/community/ipad/using_ipad/

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Dec 20, 2016 11:53 PM in response to initialkgb12

There isn't anything to fix (and you already know that you are only talking to fellow users on these user-to-user forums), if the system doesn't have enough info about you to be able to confirm your id and that it's your account when you forget your answers to your questions , you will have to talk to someone and see if they can do so

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Nov 4, 2017 11:36 AM in response to mohiz554

Apple has the worlds worst security policies. They do not help or make things more secure, they just lock people out of their accounts for life. Completely ridiculous and the reason corporations do not work. People get overpaid and feel the need to have to come up with this crap --like overly secure apple accounts.


I try hard to completely avoid anything apple related for this reason. I am constantly locked out. After going through the entire process to reset the password they then ask friggin security questions --like email verification is not enough. Apple is not my bank account!!! On top of it all, it then tells me I can use a pw I have used in the past year, when its a pw I have not used in 10 years! Apple is great at making computers but completely gimp when it comes to security policy and keyboards. I have been through 4 apple keyboards in 2 years. They just die. I did not even wash the last two. One day decide not to work. This does not happen with any other brand keyboard in the world.


Apple is not the best as a lot of people believe.

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Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

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