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Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

I honestly tried over and over again, but i forgot my security answers and eventually i got locked out of my apple id 😟. I tried to change my security questions but i couldn't.

Cannot Reset Security Questions

We do not have sufficient information to reset your security questions.

Please help me.

I can't buy anything on my apple id because i need to verify it, but it sends a code to an old iPad that doesn't work.

iPhone 5, iOS 9.3.4

Posted on Aug 19, 2016 9:06 PM

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Question marked as Top-ranking reply

Posted on May 6, 2017 6:50 AM

I have had the same problem. Set up an account probably over 10 years ago, no idea about answers to the security questions or password. Managed to reset the password, but when signing in it asks for 2x security question answers. In knowing neither, it offers an option to reset the security questions. But low and behold, it asks for a security question to reset your security questions -> wow Apple that is the most incredible example of idiocy.


Thinking cooler heads would prevail over the phone I called their support centre, and what did they ask... what are the answers to your security questions!!!! I asked him point blank, if I do not know the answers to the security questions to reset my security questions, and I am the sole user of this account, then surely you are pointedly locking up my account in perpetuity, to which the service agent said yes I would never be able to use the account again unless I can remember the answers to my security questions.


Phenomenal incompetency of the highest order Apple, for one of the world's richest companies you would have thought they could have employed some logic.

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Nov 26, 2017 10:49 PM in response to ravinapoleon

To reset your security qquestion read the first reply on this thread and contact Support via the one of the contact methods in it, don’t just copy and paste that reply.


For FaceTime no, they are separate things. If you are having a problem using FaceTime start a new thread in the relevant device forum on here giving full details of the problem and what you‘ve tried

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Nov 29, 2017 2:44 AM in response to mohiz554

I’m having the same issue , I just got my iPhone 8 and I cant buy anything on iTunes or in apps , I hope they just get rid of the security questions , adleast on the 5s users could choose no security questions , hope someone can fix this issue soo

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Cannot Reset Security Questions We do not have sufficient information to reset your security questions.

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