HP Scanjet 300 not working with Mac

I recently bought an HP Scanjet 300 to use on my iMac that is running Snow Leopard 10.6.8 - on the product box it states it is compatible, and when inserting the USB my computer creates a scanner queue for the product - however, the scanner doesn't even attempt to scan through Image Capture or through the scanner queue - even when clicking on the button on the device - which automatically opens Image Capture, begins to do an 'overview scan' but nothing happens - the scanner doesn't even budge!


I installed the appropriate driver and it still doesn't work.


I changed USB slots and even the cable and nothing happens.


I tried the scanner on my Macbook Pro running Mountain Lion 10.8.5 and I got an error message stating the the 'scanner detected an error - access denied'

On a side note, the scanner connects and works on an HP laptop so the device actually works.


I'd really appreciate help with this, I did notice that someone else had a similar issue with another Scanjet (200, I think) and they received no response. I also checked the list of compatible products available and the scanner model is not listed - however, how come the mac detects it and creates a queue for it?

Is it a case of returning the product because it simply will not work with my system, or is there a solution?

If there is no solution, which scanners will work FOR SURE with my operating system, because this is the second scanner I tried to connect that has not worked


Thanks for the help, if possible!

VIN,iMac (21.5-inch Late 2009), Mac OS X (10.6.8)

Posted on Aug 21, 2016 12:49 AM

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4 replies

Aug 22, 2016 12:44 AM in response to Eric Root

Sorry for the delay in response. When I tried the scanner on my macbook (to see if it was just a problem with my imac) there were no printers added to the queue previously, the scanner was the first one I had added on that device so the queue was a blank slate and it still came up with the error.


Thanks for the help though, I'm thinking there may be no way around this issue, I hope to return the scanner for a refund today and then maybe search for one that actually works with the system before making any other impulse buys 😀

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HP Scanjet 300 not working with Mac

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