Continuous beeping on iPad Pro w/ Smart Keyboard

I have the same problem on a first generation 9.7" iPad Pro and smart keyboard. If you notice when the beeping occurs, it's flipping the iPad into charge mode and back (i.e., the battery indicator switches back and forth between white and green). The iPad also says that it's been plugged in since the last full charge under settings, even though that's not the case. Somehow the iPad is reading a questionable keyboard connection through the side connector as power. If it gets into this mode and continues, it will drain the battery iPad's battery because the keyboard is not an independent power source.

To stop this, I have to disconnect the keyboard for 15-30 seconds before reconnecting it. It seems to happen when using the keyboard from time to time, or from switching from streaming to some application that requires typing after reconfiguring the position of the iPad with respect to the keyboard. There is an issue with the connection, and given it only happens when the keyboard is connected, it may well be the keyboard's connector.

I've also experienced a possibly related problem with the connector from time to time where the keyboard is not read by the iPad and has to be disconnected and reconnected to be recognized.

I turned off every notification —which is unacceptable, but the test was neceSsary. This ONLY happens when the Apple keyboard is attached. The ipad goes nuts. I beleive it is a problem with the magnetic keyboard. If I use another keyboard it does NOT happen regardless of how many notifications I have on. This occurred over the last two updates...it’s Apple and they need to fix it.

I also have been having the problem for a few months now and getting worse. I can generally stop it by ensuring the pins and contact pads are exactly in line and smoothing the cover onto the iPad with my thumb. This works until I move the cover again. I can see that the centre of the three contact pins on the keyboard, does not protrude as far as the outer contact pins.

From a very long phone call with Apple today, where eventually after having been made to jump through all sorts of unnecessary and time wasting hoops, I have an appointment with my local Apple Store in the centre of Brighton, with its impossible parking - wonderful. From the reaction of the Apple folk, you would think I was the first person instead of the n'th with this common problem. I presume the staff are instructed to be pleasant but obtuse and obstructive, to try and minimise Apple's repair liabilities. I see at least Apple is offering an extended repair service for this issue, which I have printed off and will take with me.

As my other iPad (air 2) needs its battery replacing, given its health is down to 48%, that will be another visit to Apple Brighton later, as I cannot be without both my iPads at the same time.

I turned off the auto-lock function on the iPad Pro settings, have not had this problems since then. It's been 4 weeks and no beeping/vibrating at all!

You can try resetting your settings, you won’t lose data but if you don’t have the password for your WiFi, I wouldn’t do it. This fixed my smart keyboard for my 9.7 inch IPad Pro.

Take a video of it with your iPhone and play it for the Apple tech.

I took my iPad and keyboard in in October 2016 after owning it for 10 months. The Apple genius had said he had not heard of the problem at that time. He looked up my AppleCare and came out with a brand new iPad. I was surprised. At that point we did not swap out the old keyboard. The problem came up again the next day. I went back in and apple gave me a new keyboard. That solved the problem for about 9 months. Last night I went back to apple and after a long time trying to read the serial number from the felt on the keyboard, (not possible, take a photo off the keyboard box and save it to your notes) they gave me a new keyboard. Today the problem persists. That’s why I’m here trying to find a solution.

Is anyone that purchased the second gen 2017 iPad Pro having this problem?

Jim

I replaced my keyboard and problem was solved for about 6 months. I’m back to the beeping again.

For me this continuous charging chime began to occur after updating to iOS 11, had never had this problem before. Very frustrating, especially when it kills the battery. Now I have to put my iPad and keyboard into my bag not attached to each other. I guess I'll be taking it to service.

This is the advise I got from Apple. Since doing it I haven't had any more trouble.

Put your device in recovery mode and set it up again

1. Make sure that you're using the latest version of iTunes.
2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
3. While your device is connected, force restart it with these steps:
   • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
   • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
     
4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
   
5. After the Update or Restore completes, set up your device.

I have already my third Ipad pro and smart keyboard but the problem still exists...

I think the smart keyboard is somehow not compatible with Ipad. Intersting that Apple is not solving this simple issue though...

I’ve had this problem for months, I’m glad to see other talking about it. I just about to go buy a third party keyboard/case. But why should I? I spend all my money with Apple, and it’s clear they are awear of the problem. They should fix it or refund our money.

I agree. I bought their keyboard with the IPad Pro at the Apple store. It’s sad that they will not be responsible. Maybe time for me to move away from Apple if they don’t step up and do the right thing.

I purchased both the smart keyboard and iPad Pro on 10/27/17. The same issue happened the first time on 10/31. I purchased a back cover on 11/01 thinking this would resolve the issue. I found the same chiming issue at 5:00 a.m. on 11/02. Who knows how long it had been doing this.

I also use a Smart Keyboard and have this problem but today the keyboard was in a different room when the iPad starting doing the beeping thing..! I have recently had problems with the keyboard repeatedly not connecting so I am having to use the screen keyboard more and more. This is very annoying.

I have exactly the same problem and I fully agree with your comments...

I have my third set of Ipad and keyboard already...