iMac does not wake up

I always have my iMac 27" late 2015 on.

During the day when it sleeps it wakes up as expected moving the mouse or pressing any key.

Since two days ago, after night, I have to power off and then on to restart the system.

The display does not 'wake up'. If I press a key like Return several times I hear the known sound when you make a mistake. It seems to me that the system wakes up but the display does not.

During the night some CCC backup tasks are automatically performed.

Energy Saver: Turn display off after 15 min; checked: Wake up for network access, Start up automatically after a power failure.

What do you suggest to research?

Thank you

iMac with Retina 5K display, OS X El Capitan (10.11.6)

Posted on Aug 26, 2016 5:49 AM

Reply
21 replies

Sep 1, 2016 3:43 PM in response to Eric Root

Eric, here is the report:


EtreCheck version: 3.0.3 (307)

Report generated 2016-09-01 18:09:28

Download EtreCheck from https://etrecheck.com

Runtime 2:46

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem:



Hardware Information: ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 3,2 GHz Intel Core i5 CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 0/DIMM1

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

AMD Radeon R9 M380 - VRAM: 2048 MB

iMac 5120 x 2880



System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour



Disk Information: ⓘ

APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk3) / : 998.98 GB (107.18 GB free)

Core Storage: disk0s2 999.35 GB Online



ST2000DM001-1ER164 disk2 : (2 TB) (Rotational)

EFI (disk2s1) <not mounted> : 210 MB

Seagate 2TB (disk2s2) /Volumes/Seagate 2TB : 2.00 TB (382.50 GB free)



Samsung SSD 850 EVO 500GB disk1 : (500,11 GB) (Solid State - TRIM: No)

EFI (disk1s1) <not mounted> : 210 MB

SSD 500 (disk1s2) /Volumes/SSD 500 : 499.76 GB (338.25 GB free)



USB Information: ⓘ

asmedia ASMT1153e 4 TB

EFI (disk5s1) <not mounted> : 210 MB

Hitachi 4TB (disk5s2) /Volumes/Hitachi 4TB : 4.00 TB (1.11 TB free)

Western Digital My Passport 0820 2 TB

EFI (disk6s1) <not mounted> : 210 MB

WD 2TB (disk6s2) /Volumes/WD 2TB : 2.00 TB (35.81 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

JMicron USB to ATA/ATAPI Bridge 2 TB

EFI (disk4s1) <not mounted> : 210 MB

TOSHIBA_2TB (disk4s2) /Volumes/TOSHIBA_2TB : 2.00 TB (287.49 GB free)



Firewire Information: ⓘ

LaCie Hard Drive FW/USB 400mbit - 400mbit max

EFI (disk7s1) <not mounted> : 210 MB

LaCie Firewire (disk7s2) /Volumes/LaCie Firewire : 999.86 GB (269.36 GB free)



Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

HighPoint Technologies, Inc. RocketStor 5212



Configuration files: ⓘ

/etc/hosts - Count: 6



Gatekeeper: ⓘ

Mac App Store and identified developers



Unknown Files: ⓘ

/Library/LaunchDaemons/com.delantis.TCPBlock.plist

/Library/PrivilegedHelperTools/com.delantis.TCPBlock

One unknown file found. [Check files]



Kernel Extensions: ⓘ

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4 - 2016-07-23) [Support]



/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-08-15) [Support]



/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.6 - SDK 10.8 - 2016-08-21) [Support]

[not loaded] com.mbb.driver.MBBUSBMassStorageDeviceClass (3.7.3 - SDK 10.10 - 2016-08-21) [Support]



/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (6.00.00.00 - SDK 10.8 - 2015-09-25) [Support]

[not loaded] com.MBB.driver.MBBActivateDriver (6.00.01 - SDK 10.8 - 2015-09-25) [Support]

[not loaded] com.MBB.driver.MBBEthernetData (6.00.03.00 - SDK 10.8 - 2015-09-25) [Support]



/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.23 - 2016-08-21) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.23 - 2016-08-21) [Support]

[not loaded] com.delantis.kext.tcpblocknke (3.1.0 - SDK 10.8 - 2016-08-21) [Support]

[not loaded] com.logmein.hamachi (20111101 - 2016-08-21) [Support]

[not loaded] com.nvidia.CUDA (1.1.0 - 2016-08-21) [Support]



~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2013-02-13) [Support]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 158 Apple tasks

[running] 73 Apple tasks



System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 164 Apple tasks

[running] 85 Apple tasks



Launch Agents: ⓘ

[running] HWPortCfg.plist (2015-10-27) [Support]

[running] at.obdev.LittleSnitchUIAgent.plist (2016-08-21) [Support]

[not loaded] cn.com.zte.usbswapper.plist (2011-05-17) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-23) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-08-23) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-08-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-09-01)

[loaded] com.oracle.java.Java-Updater.plist (2016-07-23) [Support]

[loaded] ouc.plist (2015-10-27) [Support]



Launch Daemons: ⓘ

[running] HWNetMgr.plist (2015-10-27) [Support]

[running] at.obdev.littlesnitchd.plist (2016-08-21) [Support]

[not loaded] cn.com.zte.PPPMonitor.plist (2010-10-22) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2016-08-23) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-08-23) [Support]

[loaded] com.adobe.SwitchBoard.plist (2013-02-10) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

[running] com.adobe.agsservice.plist (2016-08-13) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[loaded] com.bombich.ccc.plist (2013-12-22) [Support]

[not loaded] com.bombich.ccc.scheduledtask.13AC70F8-CEBE-4C98-A161-44D4376D42FF.plist (2015-03-18) [Support]

[not loaded] com.bombich.ccc.scheduledtask.5ADC1329-2E08-4150-94A1-AB4723157BB1.plist (2015-03-18) [Support]

[not loaded] com.bombich.ccc.scheduledtask.6D9F2F24-AC2B-4001-98A9-DF6DCEE2D7FA.plist (2015-03-18) [Support]

[running] com.bombich.ccchelper.plist (2015-03-18) [Support]

[running] com.cleverfiles.cfbackd.plist (2015-02-07) [Support]

[loaded] com.delantis.TCPBlock.plist (2014-01-20) [Support]

[loaded] com.delantis.tcbblocknke_load_kext.plist (2010-10-31) [Support]

[loaded] com.dji.CineDeviceManager.plist (2016-07-12) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]

[running] com.huawei.mbbservice.plist (2015-10-27) [Support]

[loaded] com.noiseindustries.FxFactory.helper.plist (2013-08-28) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2016-06-09) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-07-23) [Support]



User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-02-10) [Support]

[loaded] com.adobe.ARM.[...].plist (2014-04-30) [Support]

[running] com.coppertino.VoxHelper.plist (2015-08-10) [Support]



User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Activity Monitor Application (/Applications/Utilities/Activity Monitor.app)

Skype Application (/Applications/Skype.app)

Jumpcut Application (/Applications/Jumpcut.app)

CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)



Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-07-23) [Support]

Google Earth Web Plug-in: 7.1 (2016-08-20) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-25)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-07-23) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-06-30) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-20) [Support]

Silverlight: 5.1.41105.0 - SDK 10.6 (2016-07-23) [Support]

QuickTime Plugin: 7.7.3 (2016-07-25)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-23) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-07-23) [Support]

AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-06-30) [Support]

GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2016-07-23) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-27) Check version



User internet Plug-ins: ⓘ

RealPlayer Plugin: Unknown (2016-07-23) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]



Safari Extensions: ⓘ

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-21)

SafariRestore - SweetP Productions - http://sweetpproductions.com/extensions/extensions.htm (2015-06-13)

Sessions - David Yoo - https://sessions-extension.github.io/Sessions/ (2016-05-25)



3rd Party Preference Panes: ⓘ

CUDA Preferences (2016-06-09) [Support]

Flash Player (2016-06-28) [Support]

Java (2016-08-27) [Support]

MacFUSE (2008-12-19) [Support]

TCPBlock (2014-01-20) [Support]

VOX Preferences (2016-07-23) [Support]



Time Machine: ⓘ

Time Machine not configured!



Top Processes by CPU: ⓘ

4% WindowServer

2% Little Snitch Network Monitor

1% fontd

0% kernel_task

0% Little Snitch Agent



Top Processes by Memory: ⓘ

2.38 GB com.apple.WebKit.WebContent(15)

1.49 GB kernel_task

1.25 GB Google Chrome Helper(11)

541 MB thunderbird

492 MB Finder



Virtual Memory Information: ⓘ

12.00 GB Free RAM

12.00 GB Used RAM (2.88 GB Cached)

0 B Swap Used



Diagnostics Information: ⓘ

Sep 1, 2016, 04:31:50 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-09-01-163150_[redacted].crash

/Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck

Sep 1, 2016, 04:26:52 PM Self test - passed

Aug 31, 2016, 12:58:16 PM /Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2015_2016-08-31-125816_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Media Encoder CC 2015.3/Adobe Media Encoder CC 2015.app/Contents/MacOS/Adobe Media Encoder CC 2015

Aug 30, 2016, 10:10:36 AM ~/Library/Logs/DiagnosticReports/node_2016-08-30-101036_[redacted].crash

com.adobe.CCXProcess - /Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/MacOS/CCXProcess

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac does not wake up

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