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Helpful answers
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Aug 30, 2016 8:51 PM in response to renesonnby CrashBurner,Apple will replace it for free even if the screen has accidental damage. You are completely covered. Make an appointment at an Apple Store or an Apple Authorized Service Provider nearest you.
Best of luck!
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Aug 31, 2016 1:09 AM in response to CrashBurnerby lllaass,What makes you "accidental" in "Apple will replace it for free even if the screen has accidental damage".
Accidental damage is not covered by warranty.
CrashBurner wrote:
Apple will replace it for free even if the screen has accidental damage. You are completely covered. Make an appointment at an Apple Store or an Apple Authorized Service Provider nearest you.
Best of luck!
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Aug 31, 2016 2:58 AM in response to lllaassby fauzan23,i have same problem today..but my macbook pro retina display warranty end in feb 2016...can i claim it for warranty?
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Aug 31, 2016 3:33 AM in response to renesonnby OGELTHORPE,Though I have never seen anything official from Apple, this may apply to your MBP:
Bring the MBP in for an evaluation.
Ciao.
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Aug 31, 2016 8:44 AM in response to lllaassby CrashBurner,This is not a warranty program, it is a repair extension.
According to Apple article OP1564:
"C. Eligibility - Displays with a confirmed anti-reflective display coating issue are eligible for display replacement at no charge - including displays with accidental damage."
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Aug 31, 2016 8:54 AM in response to CrashBurnerby lllaass,Can you provide a link to that Apple article?
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Aug 31, 2016 10:23 AM in response to lllaassby CrashBurner,Unfortunately, no. It is an article through GSX (Global Service Exchange), which is Apple's repair center. I work as a technician for them. I can personally message you more details, but you have to have credentials log in to view the article.
This is the eligibility section:
A. Affected Products
- MacBook Pro (Retina, 15 inch Mid 2012)
- MacBook Pro (Retina, 13-inch, Late 2012)
- MacBook Pro (Retina, 13-inch, Early 2013)
- MacBook Pro (Retina, 15 inch, Early 2013)
- MacBook Pro (Retina, 13-inch, Late 2013)
- MacBook Pro (Retina, 15 inch, Late 2013)
- MacBook Pro (Retina, 13-inch, Mid 2014)
- MacBook Pro (Retina, 15 inch, Mid 2014)
- MacBook Pro (Retina, 13-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2015)
- MacBook Pro (Retina, 15 inch, Mid 2015)
B. Identifying the Issue - The anti-reflective display coating may rub off or delaminate under certain circumstances. To identify this symptom, follow the instructions in the Technical Procedure Retina-Based Mac Notebooks: Determining Anti-Reflective Coating Issues (TP1406).
C. Eligibility - Displays with a confirmed anti-reflective display coating issue are eligible for display replacement at no charge - including displays with accidental damage.
Note: If a display has accidental damage, please Chat AppleCare Channel Support (ACS) before creating the repair.
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Oct 13, 2016 10:29 PM in response to renesonnby shankar9,Hi
Correct. Apple launched a Quality programme in Oct, '15. Affected screens(displays) to be replaced within 3 years of purchase or one year from Oct 16, 2016 whichever is later. I purchased my MBP Retina on Nov 01, 2013 and the problem started from Feb 2014.
Yesterday, I got the display replaced. It was real smooth! Took it to a Service Center on Oct 07. They called me later to say that they had indented the part and obtained approval from Apple. Yesterday I was asked to come in and the job was completed. It now looks brand new again! I was beginning to getdepressed looking every time at the defective screen.
Good luck- act fast: You may not have much time left ! Unless of course the program is extended.
