renesonn

Q: retina display anti-reflective coating on the screen glass problem

I have a MacBook Pro 15 inch with retina display. The anti reflective coating on the screen glass is discolored and stained. It gives my screen the feeling that's dirty and am unable to "clean" it. I heard that Apple will change the screen for free if the MacBook is not older than three years. Anyone heard about this?

MacBook Pro (Retina, 15-inch, Late 2013), iOS 9.3.5

Posted on Aug 30, 2016 7:15 PM

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Q: retina display anti-reflective coating on the screen glass problem

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  • by CrashBurner,

    CrashBurner CrashBurner Aug 30, 2016 8:51 PM in response to renesonn
    Level 1 (140 points)
    Aug 30, 2016 8:51 PM in response to renesonn

    Apple will replace it for free even if the screen has accidental damage. You are completely covered. Make an appointment at an Apple Store or an Apple Authorized Service Provider nearest you.

     

    http://locate.apple.com/

     

    Best of luck!

  • by lllaass,

    lllaass lllaass Aug 31, 2016 1:09 AM in response to CrashBurner
    Level 10 (190,248 points)
    Apple Watch
    Aug 31, 2016 1:09 AM in response to CrashBurner

    What makes you "accidental" in "Apple will replace it for free even if the screen has accidental damage".

    Accidental damage is not covered by warranty.

    CrashBurner wrote:

     

    Apple will replace it for free even if the screen has accidental damage. You are completely covered. Make an appointment at an Apple Store or an Apple Authorized Service Provider nearest you.

     

    http://locate.apple.com/

     

    Best of luck!

  • by fauzan23,

    fauzan23 fauzan23 Aug 31, 2016 2:58 AM in response to lllaass
    Level 1 (8 points)
    Notebooks
    Aug 31, 2016 2:58 AM in response to lllaass

    i have same problem today..but my macbook pro retina display warranty end in feb 2016...can i claim it for warranty?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 31, 2016 3:33 AM in response to renesonn
    Level 9 (52,666 points)
    Mac OS X
    Aug 31, 2016 3:33 AM in response to renesonn

    Though I have never seen anything official from Apple, this may apply to your MBP:

     

    http://www.macworld.com/article/2994479/macbook/report-apple-will-replace-retina -macbook-pro-screens-with-bad-coating.html

     

    Bring the MBP in for an evaluation.

    Ciao.

  • by CrashBurner,

    CrashBurner CrashBurner Aug 31, 2016 8:44 AM in response to lllaass
    Level 1 (140 points)
    Aug 31, 2016 8:44 AM in response to lllaass

    This is not a warranty program, it is a repair extension.

     

    According to Apple article OP1564:

    "C. Eligibility - Displays with a confirmed anti-reflective display coating issue are eligible for display replacement at no charge - including displays with accidental damage."

  • by lllaass,

    lllaass lllaass Aug 31, 2016 8:54 AM in response to CrashBurner
    Level 10 (190,248 points)
    Apple Watch
    Aug 31, 2016 8:54 AM in response to CrashBurner

    Can you provide a link to that Apple article?

  • by CrashBurner,

    CrashBurner CrashBurner Aug 31, 2016 10:23 AM in response to lllaass
    Level 1 (140 points)
    Aug 31, 2016 10:23 AM in response to lllaass

    Unfortunately, no. It is an article through GSX (Global Service Exchange), which is Apple's repair center. I work as a technician for them. I can personally message you more details, but you have to have credentials log in to view the article.

     

    This is the eligibility section:

     

    1. Eligibility

    A. Affected Products

    • MacBook Pro (Retina, 15 inch Mid 2012)
    • MacBook Pro (Retina, 13-inch, Late 2012)
    • MacBook Pro (Retina, 13-inch, Early 2013)
    • MacBook Pro (Retina, 15 inch, Early 2013)
    • MacBook Pro (Retina, 13-inch, Late 2013)
    • MacBook Pro (Retina, 15 inch, Late 2013)
    • MacBook Pro (Retina, 13-inch, Mid 2014)
    • MacBook Pro (Retina, 15 inch, Mid 2014)
    • MacBook Pro (Retina, 13-inch, Early 2015)
    • MacBook (Retina, 12-inch, Early 2015)
    • MacBook Pro (Retina, 15 inch, Mid 2015)

     

    B. Identifying the Issue - The anti-reflective display coating may rub off or delaminate under certain circumstances. To identify this symptom, follow the instructions in the Technical Procedure Retina-Based Mac Notebooks: Determining Anti-Reflective Coating Issues (TP1406).

     

    C. Eligibility - Displays with a confirmed anti-reflective display coating issue are eligible for display replacement at no charge - including displays with accidental damage.

    Note: If a display has accidental damage, please Chat AppleCare Channel Support (ACS) before creating the repair.

  • by shankar9,

    shankar9 shankar9 Oct 13, 2016 10:29 PM in response to renesonn
    Level 1 (8 points)
    Oct 13, 2016 10:29 PM in response to renesonn

    Hi

     

    Correct. Apple launched a Quality programme in Oct, '15. Affected screens(displays) to be replaced within 3 years of purchase or one year from Oct 16, 2016 whichever is later. I purchased my MBP Retina on Nov 01, 2013 and the problem started from Feb 2014.

     

    Yesterday, I got the display replaced. It was real smooth! Took it to a Service Center on Oct 07. They called me later to say that they had indented the part and obtained approval from Apple. Yesterday I was asked to come in and the job was completed. It now looks brand new again! I was beginning to getdepressed looking every time at the defective screen.

     

    Good luck- act fast: You may not have much time left ! Unless of course the program is extended.