retina display anti-reflective coating on the screen glass problem

I have a MacBook Pro 15 inch with retina display. The anti reflective coating on the screen glass is discolored and stained. It gives my screen the feeling that's dirty and am unable to "clean" it. I heard that Apple will change the screen for free if the MacBook is not older than three years. Anyone heard about this?

MacBook Pro (Retina, 15-inch, Late 2013), iOS 9.3.5

Posted on Aug 30, 2016 7:15 PM

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27 replies

Aug 11, 2017 5:28 PM in response to edett

Edett,


My first reply to you was filtered, so I've modified the wording of this post to see if it'll go through this time and hopefully you will understand what I'm talking about.


I purchased a 27 inch iMac in late 2009 with AppleCare. Three years later, just after the AppleCare expired, my video card had issues. I submitted an electronic mail to the top individual at our beloved fruit company. Long story short, either he or whomever reads his email got things moving and my local A. Store here in Japan fixed the problem for free. They actually had to swap the video card twice because the first swap didn't completely fix the problem. Again, this was done for free even though the machine was out of warranty. Food for thought.


Best wishes.

Aug 31, 2016 1:09 AM in response to stuartjash

What makes you "accidental" in "Apple will replace it for free even if the screen has accidental damage".

Accidental damage is not covered by warranty.

CrashBurner wrote:


Apple will replace it for free even if the screen has accidental damage. You are completely covered. Make an appointment at an Apple Store or an Apple Authorized Service Provider nearest you.


http://locate.apple.com/


Best of luck!

Oct 13, 2016 10:29 PM in response to renesonn

Hi


Correct. Apple launched a Quality programme in Oct, '15. Affected screens(displays) to be replaced within 3 years of purchase or one year from Oct 16, 2016 whichever is later. I purchased my MBP Retina on Nov 01, 2013 and the problem started from Feb 2014.


Yesterday, I got the display replaced. It was real smooth! Took it to a Service Center on Oct 07. They called me later to say that they had indented the part and obtained approval from Apple. Yesterday I was asked to come in and the job was completed. It now looks brand new again! I was beginning to getdepressed looking every time at the defective screen.


Good luck- act fast: You may not have much time left ! Unless of course the program is extended.

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retina display anti-reflective coating on the screen glass problem

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