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iMac won't connect to wifi

I have a 2011 iMac 27 3.1 ghz with i5. I am running El Capitan 10.11.6 which is the most up to date version.


I Never had an issue with the wireless connection before. Recently my iMac had to go into genius bar due to graphics card failing. Costing nearly 400GBP to fix, I was relieved to finally get it home, only to find it now won't connect to our wifi network. I connected the iMac to the router with a cable but it is super slow. I have spent a few nights now on these forums trying to find a fix, but most similar issues are from a few years ago and the steps don't seem to be do-able on my computer. I am not hugely technical, but I went through a similar thread of 14 pages which had some 'fixes' but none of them worked. This is my last chance saloon before having to carry the huge computer back into Apple store again and getting charged lots of money

iMac, OS X El Capitan (10.11.6)

Posted on Sep 8, 2016 4:12 AM

Reply
11 replies

Sep 19, 2016 9:42 AM in response to Tesserax

I spent an hour and a half on the phone to Apple tech people and they did a screen share thing and we went through a few more solutions (which didn't work). They had to call me back as I had to go out but said the next thing we would try is to connect it to a mobile hotspot to see if it would work. The person that phoned me back was nowhere near as helpful as the first person I spoke to, and just told me to take it into the Apple store. I have since tried and successfully connected my iMac to my Samsung Galaxy phone mobile hotspot! Im not sure what this means but it is lightening quick to load web pages again.

Sep 8, 2016 5:10 AM in response to Agnieszka G

Hello !

Please hold option key and click on wi fi icon

( a) open wireless diagnostics , take cursor to top left menu bar select open external tool.


User uploaded file


Click on network diagnostics

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select location

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Then , click on continue network diagnostics window will appear

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Again click on continue and follow the steps finally click on quit .


All network status must appear as green .


Suggested article : OS X El Capitan: Use Network Diagnostics


Thanks !

Sep 30, 2016 8:25 AM in response to Agnieszka G

Not sure how well this will work but this has solved many of my problems:


Does your Mac have an Ethernet port? Try that directly with WiFi off and Ethernet -> DHCP enabled in network settings. If your Ethernet doesn't work, be sure you're doing it right. If you still don't have connection, you might have no internet. If you do:


Have you tried resetting SMC?

Reset the System Management Controller (SMC) on your Mac - Apple Support


Also, the latest OS is macOS Sierra in the app store:

https://itunes.apple.com/us/app/macos-sierra/id1127487414?mt=12&ls=1


EDIT:

Glad to see it was solved! Best of luck with your internet.

Sep 9, 2016 4:29 PM in response to Agnieszka G

The blank IP addresses indicate, for some reason or another, your iMac is unable to find a DHCP server when connected by wireless. However, you also mentioned that even when connected by Ethernet it is slow. Both of these would indicate a potential hardware issue still exists with your iMac. Whether or not, it was introduced when you had the graphics issue resolved is unknown at this point.


I am going to assume that Wi-Fi is your preferred network connection so we are going to try some troubleshooting along this line.


Try the following on your Mac in order, until (hopefully) resolved:


  1. Create a New User Account
    • System Preferences > Accounts
    • Click "+" to add a new account.
    • Log off, and then, log back on with the new user account.
    • Try connecting to your Wi-Fi network.
    • If this resolves the problem, there may be something amiss with your current profile and will require further troubleshooting.
    • If this does not resolve the problem, go ahead and log back into your normal account and go on to the next 3 steps.
  2. Delete AirPort Keychain Entries
    • Launch the "Keychain Access" application located in Applications/Utilities.
    • In the windows on the left side: Select login for Keychains and "Passwords" for Category.
    • Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
    • Close Keychain Access.
  3. Delete Preferred Network(s)
    • System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
    • Delete all entries under "Preferred Networks."
    • Click on OK.
  4. Add Preferred Network(s)
    • System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
    • Add the preferred network(s) using the "+" button.
    • Click on OK.
    • Restart or log out, and then, back in.
      • If it works, then you are done.
      • If not, go on to the next step.
  5. Move System Configuration Files
  • In Finder, go to /Macintosh HD/Library/Preferences/
  • Move (not copy) the entire SystemConfiguration folder to the OS X desktop.
  • Restart the computer.
  • Verify that you have connectivity.
  • Sep 8, 2016 2:25 PM in response to tygb

    Thanks for your reply. Unfortunately this didn't work either.


    I should also mention, we have 3 iPhones, a Macbook Pro, a Samsung Galaxy S5 and an iPad all connected to the network with no issues. We have unto 16 devices allowed on our network.


    When I use the 'assist me' tool on the bottom of the 'open network preferences' it says the router might be too far away, but it is right next to the computer and the other devices can even pick up the wifi from outside our building. The above attempt generated a diagnostics report which is lots of letters and numbers and means nothing to me.

    Sep 9, 2016 3:40 PM in response to tygb

    Ive used the wireless diagnostic tool quite bit and it doesn't seem to tell me anything except to move closer to the router - which it is next to so can't get much closer!


    On the DNS tab, under 'DNS servers' it is blank, and under 'search domains' it is also blank. I checked on my Macbook Pro and added these settings on my iMac but it didn't do anything. On the DCP/IP tab, the 'IPv4 address' was blank aswell as the 'subnet mask' and 'router'. It has 'configure IPv4' as 'Using DHCP' which I tired changing to 'Using DHCP with manual address' and tried to add the IPv4 as off of my Macbook Pro. That didn't work. I changed 'configure IPv4' to 'Manually' and entered all of the IPv4, Subnet mask and router, again, nothing. Ive tried deleting the wifi and immediately adding it back onto the lefthand menu, still nothing. Security wise it is WPA2 personal. I'm not sure what 'AES' is??

    Sep 19, 2016 3:43 AM in response to Tesserax

    Hi there,


    Sorry, I have not been able to get to try this until today! I went through all the steps with no success, I am on step 5, trying to move the SystemConfiguration folder, I click and drag it to the desktop but it seems it just copies it as the folder still shows in the previous location on the dropdown menu. How do I move it instead of copying it? Ive tried right clicking but there is no option to move it?


    It looks as if this computer will have to go back to the genius bar I suppose and cost me even more money. Should have just bought a new one as it will be cheaper at this rate!

    Sep 19, 2016 10:01 AM in response to Agnieszka G

    I have since tried and successfully connected my iMac to my Samsung Galaxy phone mobile hotspot! Im not sure what this means but it is lightening quick to load web pages again.

    A "hotspot" basically is a Wi-Fi network that is provided by your cellular carrier. The Galaxy, in this case, is using your cellular data network for Internet access, and in turn, creating a local Wi-Fi network for your iMac to connect to.


    What this means is that the issue is not with your iMac's Wi-Fi but with your router, modem, or Internet Service Provider (ISP) connection.


    If I had to guess, the issue is the DNS servers that are being used for this connection. Think of DNS as the Internet's Yellow Pages. By default, the DNS servers that you use will be provided by your ISP through the Internet modem. When you connected your iMac to the hotspot, you used the cellular provider's DNS servers. This could have made all of the difference in performance.


    One option is to change these servers to another source, like Google or OpenDNS.

    Sep 30, 2016 8:08 AM in response to Tesserax

    Hi there,


    Just to follow up on this just incase someone else has similar issues and finds this thread, it turned out that when my iMac went into the Genius Bar, one of the three connectors to the wifi card had not been fitted back properly. It connects to wifi with no issues now (albeit that it seems slower than before, but atlas it works!)


    I want to thank everyone for their help!

    iMac won't connect to wifi

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