Order status

I just ordered iphone7 , but my credit card haven't deduct the money yet , so I'd like to know if there is the problem for my order process?

Posted on Sep 9, 2016 11:00 AM

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7 replies

Sep 9, 2016 11:23 AM in response to carolren

Hi


When you place an order online, Apple contacts your credit or debit card issuer (eg bank) to confirm that your card relates to a valid account. Apple also requests an authorisation, which holds the funds for the full or partial purchase amount. Whilst Apple prepares your items, authorised funds will be unavailable (ie deducted from any available spending limit on your card) and may display as pending charges on your credit or debit card's online statement.


If you have ordered your iPhone for delivery, your card will only actually be charged after the iPhone has shipped.


For pickup orders, your card will be billed before your iPhone is ready for pick up.


More information:

http://www.apple.com/shop/help/payments

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Order status

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