error 5002

Hi,

If I look here ☞ Find an iTunes error code

You have problem connecting iTunes Store, please follow the steps as describe here ☞ If you can’t connect to the iTunes Store

After replacing a broken 6+ and downloading the latest backup error 5002 appeared on my MacBook Pro.

Some research revealed the following steps:

1. Update your iTunes to Latest Version.

2. Change your account information

• Restart your computer and Launch iTunes.
• Login to the iTunes Store with your account.
• Go to Change Account Information > Remove your credit card information.
• Click on Continue.
• Restart your computer again
• Login to the iTunes Store > Account Information> Fill out your credit card information again.
• Click Continue to save the setting.

In my case these steps did not fix the issue. Some further research came up with "remove everything from my wish list" which I did using my 6+. I then logged back into iTunes on the Mac and the error was gone. 🙂